Active since Sep 2016
17
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17 reviews8 months ago
Poor service
Trying to call accounts. Every time I call I wait and wait and then the call drops.
53 replies
12 months ago
New car sales - lost along the way
Trying to arrange a test drive with intention to buy top-end new Citroen car. You'd think after making contact via their various channels - website form, phone, whatsapp that this would be a regular and straight forward request to be fulfilled timeously. But alas no
58 replies
13 months ago
Frustrating and incapabale of following a simple instruction
Incapable of carrying out a simple instruction of providing IT3(b) tax certificates . For some reason my banking app shows the last date for these certificates is 2022. I've asked 8 different agents over a 3 day span to provide these to me for tax years 2023 and 2024. Needless to say, after HOURS in communication re this, the matter remains unresolved. So far: Certificate sent for the wrong year, statements for a different account to what I've asked for has been sent. I've been cut off from the chat in the app, my request hasn't fully been understood yet it's really a SIMPLE REQUEST
212 replies
14 months ago
Nedbank making my life unecessarily frustrating AGAIN
Impossible to use your internet banking chat service. I have a simple request for old statements. I have been trying to conduct an online chat for hours to various agents - keep getting cut off and the interface is absurdly slow to the point of being unusuable
0 replies
26 months ago
Nedbank, why can't you follow a SIMPLE request??
Nedbank is causing unnecessary stress and disruption by failing to follow a simple request instruction. It's taken over a week to get a response from nedbank for an old statement request. The date range was clear and unambiguous in my request. But no, instead a statement from a different date range is sent to me
56 replies
69 months ago
Telkom riddles with problems
telkom mobile full of errors. I simply want to add a new phone contract. Call back broken and gives errors. Telkom app call me back stuck. Everything I've tried to do seems broken!!!
0 replies
86 months ago
This is what happens whn you try move to Telkom Mobile
9 days since I took out a new contract with Telkom Mobile and requested my Vodacom number be ported/moved. To date I am still unable to use my number. Email exchange between myself and Telkom in store agent follows: Subject: Number change Inbox x Brady Carr (B) AttachmentsWed, Mar 6, 5:57 PM (9 days ago) Good afternoon Mark I just would like to know which number is it that you want on the new contract, that was just done for you? Contract number: ********** 661 I ha Mark Laz Thu, Mar 7, 11:39 AM (8 days ago) Brady Number for what on the contract? Have you ported my number across yet ( ********** ) ? Thanks Mark Laz Thu, Mar 7, 3:37 PM (8 days ago) Please reply and call me Mark ********** 555 Brady Carr (B) Fri, Mar 8, 7:59 AM (7 days ago) Good morning Mark I have logged a IT ref to have them transfer the number onto the contract Awaiting feedback Mark Laz Fri, Mar 8, 9:53 AM (7 days ago) Hi Should this not be done by COB today then I intend canceling the new contract. Telkom is in breach of contract because I do not have service on my number. Brady Carr (B) Fri, Mar 8, 10:04 AM (7 days ago) The contract is done and there is service on the number. I have logged the ported number to be put onto the contract. As you requested Mark Laz Fri, Mar 8, 2:10 PM (7 days ago) Brady WHEN exactly will the number port be done?!! Mark Laz Fri, Mar 8, 2:10 PM (7 days ago) Please call me ********** 555. Mark Laz Fri, Mar 8, 2:17 PM (7 days ago) I just called into telkom mobile. They say number is still with vodacom!!?? Brady Carr (B) Fri, Mar 8, 3:29 PM (7 days ago) I have escalated it to have it done before COB Brady Carr (B) Fri, Mar 8, 3:30 PM (7 days ago) I logged a IT ref to have the CLI verification by passed Mark Laz Mon, Mar 11, 10:35 AM (4 days ago) Are you wanting a negative review of yourself and Telkom on HelloPeter and Google? Number still not ported!! Mark ********** 555 Mark Laz Mon, Mar 11, 10:36 AM (4 days ago) Plus I have no idea what you're talking about here: Brady Carr (B) Mon, Mar 11, 11:20 AM (4 days ago) I have logged it to the IT department to have the CLI verification bypassed. They’ve came back to me and it will be completed on Thursday the 14th of this month Mark Laz Mon, Mar 11, 11:22 AM (4 days ago) Why must the CLI verification be bypassed? Are you saying now the number won't be ported before Thursday?! Brady Carr (B) Mon, Mar 11, 11:35 AM (4 days ago) In order for the number change to take place, I had to log IT ref to have it done. Mark Laz Mon, Mar 11, 11:37 AM (4 days ago) but what do you mean by CLI verification being bypassed? Is this necessary to port the number? What are the ramifications? Mark Laz Mon, Mar 11, 11:37 AM (4 days ago) And are you saying now the number port wont be done before Thur? Brady Carr (B) Mon, Mar 11, 11:38 AM (4 days ago) Calling line identification. Yes it is necessary Mark Laz Mon, Mar 11, 11:40 AM (4 days ago) i know what CLI is and what it stands for. Why must it be disabled? Mark Laz Thu, Mar 14, 7:50 AM (1 day ago) Still not done!!!! Mark Laz Thu, Mar 14, 7:55 AM (1 day ago) Cancel the contract Brady Carr (B) AttachmentsThu, Mar 14, 8:47 AM (1 day ago) Please see attachment. There is a Time frame Mark Laz Thu, Mar 14, 8:51 AM (1 day ago) Everyone I've spoken to at Telkom says number port takes 24 to 72 hrs. It's been much longer than that so I don't understand what you're saying. Brady Carr (B) Thu, Mar 14, 9:20 AM (1 day ago) It was sent to IT dept to have it put on to your contract. Mark Laz Thu, Mar 14, 9:46 AM (1 day ago) Why is it taking more than 72hrs? That is the longest time it's meant to take.Please answer that question Brady Carr (B) Thu, Mar 14, 1:14 PM (1 day ago) Reason being when I did it the day of the contract, it gave me a system error, that is why I had to log it to the IT dept Kind regards Mark Laz Thu, Mar 14, 5:17 PM (23 hours ago) I cannot carry on like this. I have asked you to cancel my contract. If I do not have service tomorrow then you do need to do that. Mark Laz Thu, Mar 14, 9:48 PM (19 hours ago) Brady Carr I have now discovered that you did NOT SUBMIT the port request properly. Instead you left it open. The fault appears entirely on your side. Any comme Brady Carr (B) 7:34 AM (9 hours ago) If I cancel the contract, you will need to bring the device and all its belongings back to the store. Brady Carr (B) 7:35 AM (9 hours ago) I literally showed you the IT ref on the order. I attached the screen shot of the feedback Mark Laz 8:29 AM (8 hours ago) Please call me ********** 555I have asked you before to call me back and you haven't Brady Carr (B) 8:39 AM (8 hours ago) We aren’t allowed our phones on the floor Mark Laz 9:32 AM (7 hours ago) You've read my previous messages yet you've provided no apology or explanation Brady Carr (B) 9:36 AM (7 hours ago) I apologize for it taking so long and I have explained to you as to why it took so long. I showed you that I have logged it to IT Mark Laz 9:39 AM (7 hours ago) Read my previous emails again. Mark Laz 9:41 AM (7 hours ago) You didn't submit the number port request properly. I had to start from fresh again last night. They explained your request was still open and would never have Mark Laz 9:42 AM (7 hours ago) 100% your fault Brady Carr (B) 10:22 AM (6 hours ago) I did not summit the order due to it being with the IT department, I was awaiting feedback from the IT department. Only once they confirm then I can proceed. Mark Laz 3:48 PM (1 hour ago) WHAT IS HAPPENING?? HOW MUCH LONGER?? Brady Carr (B) 3:53 PM (1 hour ago) to me It should have been done already. It was summited Mark Laz ********** 4:59 PM (7 minutes ago) to Brady It's not done. The number's still with vodacom
56 replies
86 months ago
Telkom mobile disappoints
Took out a new contract over a week ago. Applied for number port from my vodacom number. After more than a week and countless calls to agents I still have no service. Very frustrating and not worth the effort
0 replies
87 months ago
Customer Service s****s lacking
Impossible to arrange a job with them. I made it quite clear I don't live at the flat where the job on the windows needing doing. The arrangement was I should be called before hand so that I could come thru to open up. On the morning of the arranged job - no call is received. I phone the office to enquire and am told the guys are 'outside waiting'. I dash through to meet them. I don't see them outside. I wait 20 mins. I call their office. Call is cut off. I call again and leave a message for Dwight since he's the person that arranges the jobs I'm told. I wait in my car another 15 mins for Dwight's call - it never happens. Later I go up to the flat and discover the people assigned to the job have somehow sneaked into the block without permission and are actually waiting outside the flat. An hour of their time waiting is wasted as well as 40 mins of my time. Later I call the office again and get hold of Dwight to ask for an explanation. He comes back and instead of trying to understand my frustration and dissatisfaction at be situation he issues insults to me which I wont elaborate on here. Shocking customer service.
0 replies
91 months ago
Pointless apologies, empty promises, **** service from Standard Bank again
Day 3 trying to get a Bank Guarantee from Standard Bank. Same old experience despite my posting here 2 days ago: - call center doesn't answer - "high call volumes...blah blah blah" - been holding for 20 mins now - non service, false promises from branch staff - meaningless apologies from Standard Bank on this forum WHAT DO I HAVE TO DO TO GET SERVICE ??!
210 replies
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2 Star
1 (5.882352941176471%)
1 Star
16 (94.11764705882354%)