LS
Lovemore S
Active since Sep 2016
36
Reviews
0
Industries
Reviews
36 reviews1 month ago
It looks like everytime I have to fight to get my money at AF! I spoke to a consultant who was supposed to send me a two pot withdrawal manual form since the online portal for withdrawal is also not working
It looks like everytime I have to fight to get my money at AF! I spoke to a consultant who was supposed to send me a two pot withdrawal manual form since the online portal for withdrawal is also not working. Lindiwe the consultant promised to send the form right after the call but up to now nothing has been received! I even requested her to send me while I was on the phone but she reassured me that she will send me - but as soon as she dropped the call she clearly forgot about the commitment. Please sort out the online portal or send me the manual form! My ID is 7804305760181 Lovemore Seveni
53 replies
1 month ago
UPS South Africa received my package from Hong Kong Reference: A6D558C4LL8 They sent me an email 3 days ago and also a bill to pay for the importation fee and their service
UPS South Africa received my package from Hong Kong Reference: A6D558C4LL8 They sent me an email 3 days ago and also a bill to pay for the importation fee and their service. However, to date there has been communication whatsoever Their telephones go unanswered the whole day. Disappointing!
0 replies
7 months ago
I had an accident on September 9 on the N4 and claimed the next day
I had an accident on September 9 on the N4 and claimed the next day. I sent my photos to the assessors on Sept 12 and was told I will have an outcome by this Monday. To date I have not heard back and I am traveling with a damaged vehicle. The consultants always promise to call back to no avail.
53 replies
8 months ago
I called for a revie...
I called for a review of my insurance premium and received service that is above and beyond from the consultant! She advised me that since my car is paid up there is specific cover for that and my premium reduced significantly-- great service!
53 replies
11 months ago
I recently got a Telkom fibre contract at my property and it worked fine for a month
I recently got a Telkom fibre contract at my property and it worked fine for a month. However, from last Saturday the 10th of May it has been saying "connected without internet". I tried to reset it several times without any luck. I then went to the Grove Mall to get assistance at the shop and got assisted by Monica. She was super rude to me and my wife even had to intervene as she told me that I should not take out my frustration with Telkom with her. She did not assist me at all and her colleagues eventually took her to the back of the shop as she was also insulting my wife. I have never seen such poor customer service ! I was eventually assisted by another lady - although the issue is yet to be resolved. Now I have reference number 86574827 and no one seems to know when the issue will be resolved.
0 replies
12 months ago
Had a great introduc...
Had a great introductory call to let me know about the terms and conditions of my new builders Card
58 replies
13 months ago
I app**** for credit card on 18 March
I app**** for credit card on 18 March. I was asked for bank statements which I allowed African bank to access. I was then asked for an employment conformation letter - which I shared. The application was then under review till yesterday, only to be asked for my latest payslip - which I shared. Working for the US government, my payslip only reflects "AID" which is short for Agency for International Development - which is the organization I work for USAID. I have called many times and the call attendees also seem clueless and ask the same questions such as if my bank statement states my company name. I am not the one who prints the payslips and I do not dictate how my salary should show on my payslips! I am frustrated by the level of engagement the call centre agencies provide - appaling to say the least!
53 replies
14 months ago
I opened an Absa account about 8 months ago and moved my salary there
I opened an Absa account about 8 months ago and moved my salary there. While the account is called "ultimate plus", it has really been disappointing from offers that don't materialize, to a complicated system to access the airport lounges, to no support whatsoever from the bank. I do not understand why offers would show and my credit is excellent according to their own App, only to reject my application everytime - in the meantime FNB has approved my home loan, credit card and loan. I definitely regret my move there. The app most of the time when doing applications gives you an error at the end - for example just 2 days ago I app**** to increase my overdraft but got an error at the final/end - in the meantime an enquiry has been added to my credit profile. I was then advised my type of account doesn't work with overdrafts but it didn't say so when I started!
56 replies
14 months ago
I have worked with Julian Radebe as my allocated advisor, as well as Sine Kwepile
I have worked with Julian Radebe as my allocated advisor, as well as Sine Kwepile. They have been very helpful from advising me on how to maximize my benefits as a private client with FNB, as well as advising on financial matters such as investments and even boosting my credit score. I recently managed to purchase a property thanks to their patience and professional guidance! I also applaud FNB for having these Advisors as they are very helpful and I am going back to FNB as my main bank. Keep up the good work!
53 replies
20 months ago
I first reached via the app and chatted to Maria on July 28 (Ref You will be contacted within the next 3 days, reference number is Rh2407286507)
I first reached via the app and chatted to Maria on July 28 (Ref You will be contacted within the next 3 days, reference number is Rh2407286507). I then chatted to Samantha Brown to follow up and she indicated that the issue had been escalated but got no feedback. I then got an email from Dimpho Koloroso on 6 August stating that I will receive my statement between Aug 8 and Aug 15 - today is August 16 and I have not received the statement. I have been getting my statements on different dates e.g. July 13, June 8, May 10 Today I spoke to Itumeleng Tsotsetsi - Call Ref: RM24081678523 and she said she will contact Samantha and share the feedback with me today still. However, I did not receive any feedback or a call to update me on the status despite her committing several times that I would receive feedback.
53 replies
Review Distribution
5 Star
14 (38.888888888888886%)
4 Star
2 (5.555555555555555%)
3 Star
0 (0%)
2 Star
6 (16.666666666666668%)
1 Star
14 (38.888888888888886%)