MM
Mpho Molemohi-Malaka
Active since Oct 2016
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Pathetic Service
Pathetic and very disrespectful service at Randburg Square Pick n Pay
56 replies
6 months ago
Pathetic service
Virgin Active has introduced a new booking system, which is a total nightmare and frustration. You have to cancel 2 hours before the session. How will i know even before my meeting starts that it will run over. When cancelling it says it too close to the start time, and then it says something like lets book another class. I was on a waiting list and received confirmation of the class around 15h20, which was not 2hrs before the class. This has a negative impact on me, i am not irresponsible where i randomly just book for the fun of it. We get emergencies along the way. As a self employed person i have to accommodate my customers every point and the big virgin active doesn't seem to care about it's customers
0 replies
6 months ago
Abuse of power
On friday the 3rd of October, i ordered a few items from checkers 60, order number 180833544A. The order wasn't delivered and there is not any proof that an attempt was made to make a delivery. I stay in an apartment building and even security says there was noone looking for me. At first when i checked the delivery was supposed to be at 10h20, then it moved to 10h40 and the next thing i get a message that it has been returned. I then called the call the call centre and the lady that i spoke to had the audacity to tell me that the guys are not obligated to call. My question was how do i know when they are here, and her answer was i have to wait for them. How am i expected to do that when the time keeps changing? All the time that i have used the service , i received a call when the goodies arrived. Now checkers 60 doesn't refund me, but keeps my money in some wallet after deducting a delivery fee which is cheating and an abuse of power. They cant even tell me when the so called delivery was attempted so that we can look at our security cameras. I want a full refund. The money has to be refunded into my bank account immediately
0 replies
35 months ago
Disgusting and Pathetic service
On Tuesday the 6th of June at around 12h30 my phone stopped working and was continually searching. I went to apple store at Cresta and asked for assistance. The problem was with the network and the phone was fine. I am on FNB Connect and around 16h10/16h15 I went to the FNB branch at the Randburg Square. I made a call to FNB Connect and got the moth pathetic service. Despite the fact that I explained that my phone was off she continued to tell me to go to the app. She finally told me to go to the ATM and get a statement. I eventually asked her to put me through to someone who can assist me. The person that I spoke to gave me a completely different story. She told me that the issue was being attended to by thier technicians. This afternoon around 16h40 I visited the branch and made a call to FNB Connect this time I managed to get the name of the consultant Mbali Sicwebu and the service was pathetic. She was also telling me to go on the app and on numerous occasions I kept telling her that my phone was off. I asked if the issue was resolved and she was clueless As I write this , my phone is still off. This is the only phone that I have. I am a self employed retiree and use this as a business tool. Worst of all today I couldn't even access wi-fi I have no choice but to move from being a private client to being a normal customer. I honestly don't see why I should still keep the status
53 replies
51 months ago
Inhumane
There is a sewer leak from Randburg Square which is running down Pretoria Avenue. This is at the corner of Sentrum and Pretoria Avenue. This has been going on for almost two weeks and it is running right in front of our residential area Rand President Apartment Building. Management on Randburg Square doesn't care because it is not going anywhere close to thier business and thier clients. This is a health hazard and daily we are inhaling the the terrible smell. We are going for the third week and no one seems to care. This is going all the way down Pretoria Avenue into Dover Street. We got the following details to contact people who are part of management who can help Hayley on 0720616054, and Louveina 0823301646, the two don't answer thier phones and they will never even return calls Randburg Square Centre has a huge financial muscle and don't care about the welfare of other people
0 replies
56 months ago
Pathetic and Poor Service
On the 22nd of May 2021 I joined Virgin Active Randburg and I dealt with a consultant called Sibongankosi. I initially told her that I can only join the gym from the 1st of June as that will be when my son will activate Vitality She went on to tell me that they currently have a special if you join in May - the special was paying nothing for the remainder of May, pay R400 in June and not pay for July, August and only pay end of September. Debit order went through 1st of June for R400 and I also activated Vitality. She informed me that I am lucky as I wasn't going to pay the R800 joining fee for Vitality as they had a free joining fee on June. On the 1st July a debit order for R400 and R192, I immediately called Sibongankosi and she told me I wasn't the only one debited and she could only resolve the issue once the club was opened. By now this was no longer the sweet and friendly person who registered me. I asked if I should reverse the payment at the bank, her words were "I wouldn't advice you to do that as you will be denied access at the gym ". She finally asked for proof of the R400 debit order, I asked about the R192 and she said her club administrator said that special was replaced by the no joining fee special, and I asked why she didn't explain that to me and there was no answer. She had said I would get my refund after 10 working days. When I sent a message regarding the money she was getting very irritable and told me to be patient as she has done her best I went on to ask if I will be double debited in August and she said no. She then gave me a number to call and ask about my refund, I called the number and they also gave me an email address to pose the same question. I went back to her and informed her about the feedback I got and she told me to go ahead and send the email, and at that point I felt very drained and didn't send it I have been struggling to go into to the gym since I started, at the beginning there was a register that I would fill as I was told that the system was off line. A few days after that my card worked and then it stopped, then I would punch in my ID number and I would be able to go in. Every person that I find has a different explanation to my issue. Last week I sent Sibongankosi a message to tell her about my struggle at the point of entry. She told me that all the people who joined from May were not registered on the system. Wow I told her that I was losing Vitality points, she wasn't bothered. She told me that I should ask the receptionist to let me sign the corporate register, wow now I am teaching the staff at Virgin Active Randburg what they are supposed to do. Why didn't she explain this to me in the beginning.
0 replies
58 months ago
Pathetic service Pick n Pay
On the 27th of June 2021 I went to pick n pay Randburg Square. I bought 12 packets of 2,5kg snowflake cake flour. The birthday special was that if you buy 4 X 2,5kg you get snowflake baking powder (200g).. There was only one packet in the shop. I waited for over 10 minutes while they were looking for the baking powder. They had the audacity to say I should come daily to see if they have the baking. I told them that was ridiculous they then decided to take my numbers. To date I haven't received a call from pick n pay. How does such a big company advertise something that they can't keep up with Appalling service from the Randburg Square.
53 replies
61 months ago
Parthetic Service
I called MWeb this afternoon as I had issues with my connection. I was made aware by the consultant that I was out of data. I then requested to buy data that I will use until the 30th of April We went back and forth as to why i cant get the data. She finally told me that she will email me me a form to enable me to get a one time pin. I told her that it is not the first time that I have this kind of issue and I was never asked to fill in a form. She went on to tell me that once i have filled in the form it will take 24 to 48 hours to reactivate my service, i was appalled, people are working from home and how are we supposed to work if the service provider is giving such poor service. The time is now 21h41 and there is still no form What a pathetic service from Mweb
0 replies
69 months ago
Pathetic Shop assistance
This afternoon August the 13th I went to the Legendary Barber at the Randburg Square. After the hair cut I paid with my card, a few steps out of the shop the guy who cut my hair came running behind me to tell me the payment didn't go through. I went back to the shop and told them that the payment has gone through my bank account. A girl who knows too much told me how the money will bounce back. I logged on to my account and the money had gone through my bank account. By now all eyes were on me as I looked like this woman who wanted to cheat. I called my bank and they said the error could be on the side of the Legendary. Listening to the bank was very difficult as the volume of the music in the shop was VERY HIGH, I asked for the volume to be reduced but they refused. I then asked the lady who seems to know too much to please stand with me outside the shop so as to both speak to bank. This girl was so rude and disrespectful and caused a seen. I then decided to go and withdraw money and pay them and she instructed the boy who cut my to go with me to the ATM. I have never had such an embarrassing and humiliating service at the Legendary. I cut my hair at Legendary because of the professionalism and today's experience has left a bitter taste in my mouth
0 replies
116 months ago
Pathetic Service
<p>On the 30th of September ( yesterday) i was at shoprite to purchace a few items and withdraw money. After standing in the long queu i went to a till (8 )and she asked me to move to till 3 as she did'nt have money. When i got to till number 3 there were 4 people in front of me who also wanted money and and to pay for thier items. The lady was just not concerned as she said she also doesn't have money and doesn't understand why we were sent to her till. it was month end the lady in front had a trolley almost full, and she also had to wait while the cashier was screeming across to find out why we were sent to her as she also doest have money. Finally after a long wait i was sent back to till 8 where i started.</p> <p>Why is shoprite no proactive? Why is there no notice to inform people while they are still in the queu that they are experiencing challenges in terms of cash?</p> <p>The worst part is the staff isnone apologetic, they don't see anything wrong with inconveniencing customers</p> <p> </p>
0 replies
Review Distribution
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2 Star
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1 Star
10 (100%)