Active since Oct 2016
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7 reviews28 months ago
BOA Beauty Bar Durbanville - THE WORST, DON'T EVEN BOTHER!
WORST SERVICE EVER!!! (not even worth the one star) Last year we made a booking for three, arrived and they only booked for two, luckily they were quiet enough to assist the third person. on the 28th I made an appointment for today at 13h15 for myself and my niece, first she didn't take my details, then when I asked how will I know I have an appointment? She took my nr and told me I will receive a sms as confirmation. on the 29th I phoned again, because I have not received any sms's. She told me that's strange because my appointment is made. Arrived for our appointment and behold NOTHING WAS BOOKED! Not only faced with the disappointment of a 7 year old, but when I requested a refund for my voucher the lady phoned the owner and she refused... when I said we are leaving on Friday so what does she want me to do, no she can assist me next week Thursday, guess she's going with on holiday! never never never again!
0 replies
52 months ago
DON'T BOTHER WITH VIRGIN ACTIVE DURBANVILLE, FIND ANOTHER ALTERNATIVE!
Virgin active Durbanville, is the absolute worst! I am not referring to the gym, I am referring to the staff and admin department. It is an extremely long story, but we have been trying to get feedback from the department since October! First it stated that the refund was scheduled for November, NOT DONE! then they overcharged for the month of November, adding to the previous refund already due, December came and left, no refund was made - still waiting on accounts to contact us a promised. January came and still no refund, no communication received from accounts, and guess what? over charged again! we were told for the umpteenth time that accounts will contact us, when you follow up they are not in because of "COVID" I don't take the pandemic lightly, but are you telling me you only have one person in accounts and that one person has had COVID 3 times already since October? Seriously this department is the reason I am considering to terminate my membership!
0 replies
63 months ago
DRIVER DISGUST
I have to say, I love Takealot and normally the service I receive is impeccable, but today I want to rant about the driver. We own a family business and this morning I was alone in the office; I have two customers loading their product outside, one trying to pay me cash for a delivery and then Takealot arrived. Friendly I greeted him and said, just give me a second I will be with you shortly. But no, he did not want to wait. He then told me to hurry up because his car is outside and its not locked, I said, Sir I am just finishing up with my client I will be with you shortly. Again, he said please just sign and hurry up so I can go, come on… my client looked at him and told him to relax. He then shouted again at me to hurry up and I told him to just give me the box, I signed for and I told him to have a little respect. I do not go into Takealot and tell them to help me while they are busy, I do not go to a building site and tell my client to stop delivering sand because I need to deliver blocks? I have to say I am so disgusted, and the funny thing is that when he left it took met 2minutes to finish up with my client… Takealot please contact me to give you my order number to check who the driver was and NEVER send him to me again! like I said the service I receive always impressed me, but the delivery on this order was a disappointment.
0 replies
66 months ago
DO NOT POST TO SA WITH EMS, DONT DO IT!!!!!
EMS is the absolute WORST service in South Africa, how the system works is completely ridiculous! My brother lives in Japan, his wife and kids are waiting for paperwork that was suppose to take 7 working days, but its 23 days and still nothing. Other than that I have different stories from different staff and that in it self is ridiculous. On Tuesday I spoke to Melinda and I was told the paperwork will arrive in Cape Town on Tuesday evening, I will receive it on Wednesday or Thursday. This morning I phoned, and the lady told me it’s in Cape Town, but they have a 21 day back log so she can’t confirm if the paperwork was scanned in or not. 10minutes ago a gentleman told me the paperwork is still in Johannesburg??? Like WHAT THE ACTUAL? How did we go from 2 days to 21 days to who know how many days??? This is, absolutely, ridiculous and unacceptable!
0 replies
92 months ago
The 0 - service provide of SA!!!
Good morning. This is a lengthy one, but I would like some advise from the fellow customers and our situation, because it has been 5 months going on 6 months now without any telephone lines and the problem I have is the service I have received from Telkom. Our lines were stolen on the 04.04.2018 1. On 25.04.2018 I sent my first mail and you requested my landline numbers from ********** thereafter nothing 2. On 07.05.2018 I sent another mail to ********** “it is in hand with the cable maintenance division. No ETA yet.” Then I was told to contact ********** – again no assistance 3. 22.06.2018 I contacted ********** who referred me to ********** and guess what!? They sent me back to ********** - Then I decided to go on Facebook and within seconds I received a reply to send the faults through via inbox and I did. Frank responded by saying: the fault awaits the next available technician.” 4. 26.06.2018 – I receive an invoice for R2500.00 odd to pay and again I took to our facebook “chat” for you to explain to me how we are liable to pay a service provider without service!? 5. 30.06.2018 Bill contacted me to say the credit management team will contact me. - They contact us and said we must pay those invoices and once the fault is fixed we will be credited. When we refused because by then it has already been 2 months and we are not taking the risk of paying without a ETA for the fault. They informed us that it might not be fixed at all – again, you still want me to pay for 0 service? 6. 09.07.2018 – again I requested any feedback on Facebook and Frank replied by saying the tech team is still waiting for material. 7. 23.07.2018 – I sent another Facebook message requesting feedback as I felt it was quite ridiculous and Frank assured me he “understands” my frustration and that the fault awaits the next available technician. We have further escalated with a request for urgent feedback regarding a possible ETA to resolve.” 8. 30.07.2018 – I sent another email and to this I received 0 reply! 9. 12.09.2018 – I sent a mail and asked by when our lines will be back and running, keep in mind I still get billed monthly for this AMAZING service. - Frank sent a mail back “Our techs are awaiting planning to be completed before they can start replacing the stolen cables. Unfortunately, we don’t have an ETA on when the cables will be replaced” Today I receive an invoice for almost R10 000.00 and now my question is – What for?? TO other customers please advise how you would have gone about regarding this situation… Thanks
105 replies
103 months ago
what delivery?
I went and did some online shopping for the first time with a company based in America, on the website they do explain delivery will take between 10 - 25 working days so I was prepared with that. I tracked my parcel and this left the country on 09.09.2017 it arrived in Johannesburg on 28.09.2017 I phoned on numerous occassions and my local post office (Durbanville, Cape Town) kept ensuring me that it has not arrived and they were completely helpful, I contacted the Cape Town hub on 17.10.2017 were I was informed my parcel arrived at their office only on 13.10.2017 I kept phoning and phoning just to be told they will give me an South African tracking number. now my parcel arrived on the 13th but was only loaded onto the system by the 18th and still I have not received anything. I was told to be patient I will have it within the next two weeks? That is unacceptable and absolutely not on!!!! I want an explanation and more importantly I want my package NOW!
0 replies
103 months ago
Vodacom useless again!!!
We own a small family business in Parow Industria where cable theft is a normal think. Now we have diverted our landline to cell phones just to be able to keep our business running. Unfortunately all 4 of our cell phones are Vodacom and for the last three days we have no service, we can send whatsapps, but no incoming or outgoing calls can be made. We phoned the customer care line yesterday and the lady informed us there is nothing wrong with our lines, this morning we came to work and again NOTHING!!!!!! I went 5 different companies in our area and none of the vodacom lines are working, no one can call us to place orders and we can't call our customers to arrange deliveries. I would like to know how on earth you want us to run a business like this?? absolutely ridiculous!!!!!!!!
122 replies
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7 (100%)