Active since Oct 2016
7
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7 reviews15 months ago
Poor customer service from Mweb
I have been trying to reach Mweb for a week with no luck, my account suddenly tripled in the space of a month and i cant seem to speak to anyone to find out why, seem this company has joined Telkom and many others with their poor service delivery. How is it that this company can collect money from clients and even collect the wrong amounts and you cant reach anyone to give you answers, how frustrating!
0 replies
31 months ago
Fines and Warrants Assist Pty Ltd - Is a ****!
I had some fines last year April, I found this pop up office at a shopping centre in Mitchells Plain, which I visited seeing that they where relatively busy helping people with fine and also licensing their vehicles, I decided to to use them seeing that they offered to have my fines reduced, sadly to date those fines has not been paid and subsequently these fines has gone from R1200 collectively its now R2600 because it now turned into warrant, will need to pay these fines month end, do not use Fines and Warrants Assist Pty Ltd they are ****mers and block you if you call them on all platforms. I understand some other people is also being ****med, if anyone know of a way to take action against these guys, lets discuss and fight back
0 replies
36 months ago
Shocking Fly Cemair Service
On the 11th of April, we booked a flight for my wife, to fly back to Cape Town from Durban, with boarding policies my wife was at the airport 2 hours prior to the flight at 19:30pm, closer to the time off flight departure she saw on the notice boards that the flight was delayed for 45 minutes, which she felt wasn't too bad, but then it got worse, the flight was even delayed further till 22:10pm, which now meant my wife was sitting at the airport for 5 hours, to make matters worse i sent an email to Cemair to fin out what's the reason for the delay or what they going to do to not have these sort of delays in future but had no response since my email on the 11th of April, I will not recommend this company to even my enemies, this was the first and last time I will make use of them, their communication is absolutely poor and no regard for their passengers or clients. Maybe if they offered these services for free I would have understood the level of service but its a service that was paid for and the whole experience was shocking.
0 replies
67 months ago
Shockingly poor service
I have been traying to get hold of Nedbank for a number of weeks via email which they keep reading the emails but not respond or reply to it, this bank has such a intriguing slogan "Making things Happen" but in this instance they are far below par when it comes to service and making so called things happen. I have had enough of waiting and I think its time to change banks if they cannot resolve and complete simple requests. The funny thing is when ever I try to get hold of the bank no one ever has any idea why I'm contacting the bank but I have sent countless emails which they read but not reply to which is absolutely pathetic for a service provider. Can someone at Nedbank please make contact with me with regards to my credit card, replacement cards and why I cant use the banking app like I have been able to do the beginning of the year. If you cannot resolve a simple request then its time for me to move to another bank.
0 replies
69 months ago
Shocking Service!!
i recently bought a battery online from a company called partmasters, who in the past has given me nothing but efficient and great service. Friday we made payment for an Acer laptop battery, i have been asking since friday for an update and when i finally get hold of the agent Elsah Molefe she tells me the battery was shipped, the shocking part is that they never confirmed with me where the battery needs to be shipped to, they just send the battery, when i asked Elsah about the emails i have been sending she replies with which email. In this tough time with Covid companies should be stepping up their support, but for some reason Partmasters has seem to be done the opposite. Then i try to give the address to Elsah for updating with the courier then she almost doesn't want to assist. I ask her to let me know when the address is changed so i can get the battery shipped then she just blankly ignores me, I ask her to check the contact number she has nothing either, i have never seen such slack and incompetent service from a retail company, Partmasters i seriously dont know what happened this time round with my order and interaction with your company which is normally good but it seems i have made contact with your company at a bad time
159 replies
70 months ago
Shocking None Existant Rain Service
I have signed up for a rain account, about 4 months back, the first week the speds was not great but stable, after the initially week i noticed speeds going down as far as 0.10mb speeds and a ping of 893ms, i have been trying to make contact with Rain since and no feedback, recently i sent them another email to complain about the speeds but no repsonse for pretty much a week. I left a messagr on their facebook page on Friday they asked me to direct message them and someone will contact me. I done this but again no feedback, Rain seems to be a bunch of thieves, taking money from clients and not providing stable service. To make it worse they dont seem to have a technical department because i have not received 1 call from their tech team or email. This is the most shocking service i have ever received dealing with an ISP and they are pretty much competing with Telkom for the worse service ever.
106 replies
92 months ago
Bad Service
I bought a Sansui portable PA system, in August this year, i unpacked the speaker system to use at an event the speaker hasn’t even played music for 10 minutes when it started making popping sounds. Three weeks ago the 9th of September i tried to take the unit back to the N1 shop and they were closed few minutes before the actual closing time which I thought wasn’t a problem, a week later then on the 15th of Sept I went to the Promenade Hifi Corp and they said I need to go to N1 because I purchased the unit there fine this not a problem, on the 20th of September I spoke to Shaheed at N1 hifi Corp after almost an hour of me calling the customer support line, I explain to him I seem to have miss placed my slip and I can’t seem to find it, he told me it’s no problem I must tell them when I bought it and they can reprint the slip, on the 23rd of September I take the unit back to N1 and I speak to the sales desk they tell me the same story that i must give them the date of purchase and the amount the slip can be reprinted, I then go to customer support, customer support then tells me that Shaheed doesn’t work there anymore i then spoke to a lady who said they can’t help with because I didn’t have my slip, the manager Michael then showed up saying they can’t help i must bring the slip, then as I leave the sale desk confirms they can reprint the slip, they call the manager Michael and he came to the sales desk to reprint then he tells me no they cannot do it because many clients buy this unit and they cannot commit fraud, i do explain to them what Shaheed told me on Thursday and what the sales team confirmed twice that it can be done. My headache is I’m going to a children ministry camp this weekend and I need sound for the camp, secondly I am going away on a string of business meetings and will only be back in Cape Town at the end of October. Michael shows no compassion to my case and now I am forced to go to camp without sound and having to make another plan while the faulty unit will be sitting at home for about a month before I can eventually take it back, I now need to go back to my office to find the slip to bring back to the N1 shop eventually at the end of October. I am very disappointed at the lack of interest in trying to assist and the lack of compassion to my case. I’m not asking for special treatment but instead someone to say ok let see what we can do to assist you, if not possible then I understand but do not say no I can’t help you off the bat. After all I was told to bring the unit in by an employee of Hifi corp which was working in customer care and conveniently he no longer worked there when I arrived on Sunday. I have worked at Chaos computers and some other suppliers for years; in all my experiences of selling computer hardware and have dealt with warranties I have never had such bad service in my life. I would suggest Hifi corp change their warranty policy, also to use serial number tracking as all products have serial numbers for a reason. I can come work in your warranties department and put policies in place to make sure your customers are happy in terms of their after sales experience.
0 replies
Review Distribution
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1 Star
7 (100%)