Active since Oct 2016
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5 reviews5 months ago
Over a Year Waiting for Standard Bank Clearance Certificate After Completing Debt Review – Lifelong Client Disappointed
I have been a lifelong Standard Bank client, and it’s deeply disappointing to experience such ongoing delays after years of loyalty and responsible financial management. I completed my debt review in November 2024, having fully settled all obligations. However, despite repeated follow-ups through my debt counsellor, my clearance certificate is still outstanding due to what has been described as an “internal dispute” within Standard Bank. It has now been over a year, and I still have no written confirmation, dispute reference number, or expected resolution date. This delay prevents my credit record from being updated, leaving me unfairly listed as “under debt review” even though I have completed all repayments in full. This situation contradicts the intent of Section 71 of the National Credit Act, which requires that once all obligations are settled, a consumer’s clearance must be issued without undue delay. I have already escalated the matter to the Credit Ombud and National Credit Regulator, but I am appealing for urgent intervention from Standard Bank’s Debt Review Escalations or Compliance Team to resolve this matter once and for all. I have a full record of all correspondence and am happy to provide it upon request. I truly hope the bank can restore my confidence by helping me finalise this process after years of being a loyal client
124 replies
79 months ago
inept call agents
worst experience with these inept professionals. trying to get my pension fund withdrawal- but literally sending one from pillar to damned post. it's damned frustrating. they are so quick to take your money every month, but when you want it back, you have to jump through damned hoops, and literally phone them evey damned day, to still have nothing moving. it's been 3 months now... and i'm still waiting.
105 replies
105 months ago
Excess recovered
Thank you for recovering my excess for a claim that I had written off- a welcome amount of change this time of the year. It was a seamless process with the refund as well, I'd returned the call as requested, albeit- 5 weeks later, within the hour my refund was complete- Thanks to Aldo Gianni . Thank you- continue being awesome.
61 replies
114 months ago
Worst night ever
<p>My friend was not feeling well and you allowed one of your patrons to attack her by throwing chair at her, totally unacceptable.... then "allowing" him to say sorry via the bouncer?!?! What kind of policy is this?!? This man had nothing to say to my friends but everything to say to the bouncer?!? </p> <p> </p> <p>Your establishment stinks at handling situations like this, where the "colour" of your money warrants such behaviour. Thank you for reminding me that still after 20 years since apartheid ended, we were the ones asked to leave... </p> <p> </p> <p>Last time this place will ever see me... </p> <p> </p>
0 replies
114 months ago
Worst night ever
<p>My friend was not feeling well and you allowed one of your patrons to attack her by throwing chair at her, totally unacceptable.... then "allowing" him to say sorry via the bouncer?!?! What kind of policy is this?!? This man had nothing to say to my friends but everything to say to the bouncer?!? </p> <p> </p> <p>Your establishment stinks at handling situations like this, where the "colour" of your money warrants such behaviour. Thank you for reminding me that still after 20 years since apartheid ended, we were the ones asked to leave... </p> <p> </p> <p>Last time this place will ever see me... </p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)