Active since Oct 2016
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7 reviews75 months ago
Duplicate numbers on quick-pick
I purchased a quick-pick lotto ticket for Friday’s Powerball via the Standard Bank App. There are duplicate numbers in some of the lines. Here is the SMS I Received: Standard Bank: Played R30 PowerBall for 1 draw. Date 2020-01-31. A:2 3 5 11 22 9 B:24 30 34 40 50 2 C:4 6 8 11 50 11 D:1 11 21 32 47 11 E:5 8 13 26 27 5 F:4 30 38 40 42 11 Ref: V172922724. Please call 0860 123 000 for queries I made contact with iThuba National Lottery and the cannot help me – they need a 20 digit reference number starting with 07. I was directed to Standard Bank. I made contact with Standard Bank and they cannot assist. I was directed back to iThuba. Can you please explain how duplicate numbers appear in a quick-pick?
105 replies
79 months ago
Let's ignore our client!
There are good reviews on their Facebook page. It looks like Green Smoke Room is up there with the best regarding customer service. Reading them I was encouraged to place an order with Green Smoke Room. Unfortunately my experience was disappointing. Full-marks must go to the ordering process - they collected my bucks and a few days later the seeds arrived. Then the germination started and only 60% of the batch germinated successfully. You know the feeling - you wait and wait, curse a bit and wait some more. Nothing. This is when the purists will chime in and say that you are working with Mother Nature. Indeed, Mother Nature can be a *****. But if you are working with expensive feminized seeds surely it’s reasonable to expect a head-start? So I drop GSR an email telling them of my dilemma. Steve makes contact with me. His response is that this is a good batch of seeds and there is something wrong with my germination technique. Now I may not be the best ganja farmer this side of the Umgeni but I do have a semblance of logic in this old pip of mine. Here it is: if you germinate a bunch of seeds under the same conditions and 60% of the seeds germinate surely the other seeds are dodgy? Makes complete sense to me. I send Steve a picture of one of the ladies that made it through germination to prove a point. You should see this plant. She’s loving life. Maybe I’m bragging but that’s what proud fathers do - right? No reply. I’m not giving up on this one just yet. Surely if GSR has a problem with their seeds they would like to know about it? I ask Steve if I should return the seeds so they can check for themselves. How cool am I? Truth is I subscribe to the 420 notion that you should help a brother out. Nothing. This dude must be married. I can tell. The best way to circumvent a disagreement is to play the silence game. It’s a technique I have used effectively on my spousal unit. No talk - no argument. HEALTH AND SAFETY WARNING: Extensive research has taught me that although effective, this approach can incur the wrath of your partner that may lead to an extended period of ***ual abstinence and life in the dog box. Use with caution. I look down at the seeds and feel a discomfort deep inside of me. Maybe it’s the Durban bunny chow that I had for lunch. No. It’s frustration. It’s anger. It’s the lack of customer service that we have grown used to in this country. I want these seeds out of my life. I stride to the toilet to flush the seeds to eternity. I can’t do it. Instead I see myself flushing crispy red R50 notes down the tubes. Get the picture? I am disappointed-but there is a light at the end of this dark bong of life. I have supported the friendly guys over at Biltong and Buds and they are on top of their game. Think I will go back to them. They even answer their emails.
0 replies
88 months ago
Oh dear, we seem to have lost your return. Best we ignore you.
On 5 November 2018 I returned a whisk from a Bosch hand blender that was faulty (RRN-82c2-40e5). Takelot.com requested me to also return the blender which was not faulty which I did on 9 December 2018. They then returned the blender without the whisk and closed the request. Where is the whisk? I have sent multiple emails and made many calls to Takelot.com but they all elicit the same response - we will get back to you. They never do. Folks - be aware of this supplier. If an item needs to be returned you may never see it again.
0 replies
104 months ago
"Regrettably we will not be able to provide a timeframe at this point"
Nedbank has a nice USSD feature that is available for cell-phone banking. Dial *120*0001#, enter option 2 and the balance on my credit card is returned. It's simple and adds value to me, their client. Unfortunately it has not worked for a while. On 31 August 2017 I reported the problem and was assigned Complaint Reference CCM ********** . A description of the issue along with screen-shots were supplied. That's four weeks ago. 4 WEEKS. The response up until now: "This is an on-going investigation that may take awhile, regrettably we will not be able to provide a timeframe at this point." Under normal circumstances 4 weeks is a long time to resolve an IT issue. For a banking institution this is far from acceptable. I am underwhelmed by Nedbank's response and lethargy.
61 replies
111 months ago
You employ this person / Is this fraud / SR Ref No : 52382740 ?
<p>On Sunday 5 March 2017 I sent an email to ********** on how to receive a payment from an offs**** account. Lindiwe Madida replied on 7 March 2017 with the information I needed to forward to the person doing the deposit. In confidence I forwarded the email from Lindiwe to the depositor. Unfortunately the information contained in the email was incorrect. She gave me an IBAN number of ********** ********** 9. The deposit was made on 9 March 2017. 5 business days later there is no trace of it. The money left the depositor's account but Standard Bank cannot trace it. Lindiwe - you work for a bank. Your information needs to be accurate. Can anyone tell me where the money is? </p>
224 replies
114 months ago
No - we can't fix the leak in our doors!
<p>Pro Aluminium and Glass installed 3 sliding and folding doors in my house. All 3 leak when it rains. The salesperson - Bruno Quevauvilliers, quoted R 4 446 to stop the leaking. This amounted to re-sealing the doors with silicone sealant. That's a job that I can do myself for less than R100. When queried, Bruno said there was nothing else he could do and that I should find a builder to fix the leaks. </p>
0 replies
116 months ago
"No we can't help you"
<p>I needed an IT3(c) for my marketlink account #05-667-715-4 in order to complete my tax return. On Wednesday 28'th Sep I sent a secure message to Musgrave Road branch requesting a statement to be emailed to me. The next day a consultant from the branch left a message on my phone - "No we can't help you". </p> <p> </p> <p>Errr - Standard Bank, I am your client. You charge me a service fee. At least tell me why you can't help me or tell me what needs to be done in order for me to get a statement from you. </p> <p> </p> <p>The bad service does not end there:</p> <p> </p> <p>On Thursday 29 September I send an email to ********** requesting the statement. Kevin Stevens responds on Friday 30 September saying "It is my pleasure to assist you regarding your Tax Certificate" and requests me to complete a security check. I send him the information he needs and 5 days later..still no reply.</p> <p> </p> <p>I requested a simple statement from Standard Bank on 2 different support channels and neither were successful.</p> <p> </p> <p>"Standard Bank Moving Forward" ? Nope - that's marketing. How about "Standard Bank bring a whole new meaning to the phrase "inferior customer service"". </p>
159 replies
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