Active since Oct 2016
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55 reviews29 months ago
What is your business language and what is your policy when your store have few cashiers and more customers standing in long queue and, what is your collection policy?
I am looking for a dress at your store in Fourways and I happened to be late for another commitment. I asked Tshgofatso in business language which I believe is English to please keep the dresses for me I will fetch them tomorrow. She speaks in her home language which I also don't understand. I Teel her I don't understand her. She continues to speak her home language. I always ask the other stores to come fetch the dresses the following day especially if it's before 6 and I won't make it ontime to come back due to traffic. She told me to take those dresses back to where I got them from as your procedure doesn't allow me to collect the following day. Since when? The dresses are not on sale. Why is it a problem to collect the following day? She still continues to speak her home language. What is ypur company's business language for customers who don't want to be cornered to speak Tshegofatso's home language? We all did the interviews in English. Another thing is, she saw that the queue at your store was too long with few cashiers . Surely someone must understand that we are in a hurry to get to somewhere. Not tell people where to get off. I must return the clothes where I have found them with her attitude. I will not do it moes. If that's how she treated customers in your store. I rather close your account or continue buying at Loads of living only I don't mind. I won't be speaking her language anytime soon. I speak a very difficult language fluently. However, I accommodate people who don't understand mine.
71 replies
30 months ago
Poor service on a cancelled card from Northgate & Fourways Branch
Good day. I have had a problem with my bank card since August. I went to collect the card but, it has been not working. I have reported the card since August to the Northgate branch Manager and her staff. Still, the card is not working. I was advised to order a new card. Why must I pay to order a new card while the fault is on your side. I went in and explained the card problem to the Northgate Branch guess what, the Consutant has decided to cancel the card without informing me that I won't have a working card. Why am I paying the services on the card. Secondly, I get charged for cardless withdrawals. Where am i expected to get the working card if both your Fourways branch that gave me a card and my in and out at your Northgate branch trying to resolve the same card issue? Who is supposed to give me a working card since these two branches have failed me? I do not want apologies because they are not going to cut it for me. All i want is a working card. Your Northgate branch has been apologizing for poor service since August without improving their service so all I want now, is a card that is serving my needs. Apologies, they can keep them for other clients.
131 replies
36 months ago
Order not prepared
Good evening Last week, I placed an order for Brisket on time at Checkers Northgate. I went to fetch it and I was told it is not ready and I must take meat from the shelves. Surely, I have my own reasons to not want the meat from the shelves. The guy told me he is not going to cut the meat because he is knocking off in 30 minutes and they don't cut meat up until a certain time of the day. I told him I placed an order on Friday for the meat. He started cutting the meat. He was moaning and complaining about this meat. He went in and on and on for few minutes like I asked him to do something out of his job specifications. I still kept quiet. Today, I placed an order at exactly 15h:30. Before placing an order, I asked the Manager of Northgate Checkers , what time do you stop cutting the meat as I was told you don't cut the meat at certain times. She said, 116h:00 I told her I knock off at 5pm, can she please cut the meat and leave it with whoever is there I will collect it before 6pm. Yes, it is fine. I get to the store, she is gone home, the meat was never cut. What ****es me off is her lying when she get calls saying she told me to come tomorrow. I would have told her not to because I wanted to use the meat tonight. I'm now inconvenienced by her poor service and she advises the other Manager to tell me to take meat from the shelves. Whg would I take what your employees want me to take instead of what I've ordered ? Why force customers to do what your employees want? I am ****ed I must say. Ice left my number with Northgate Manager, let us see if the Regional Manager will call me as per her statement. I don't need apologies or free vouchers, all I need is to get the order when I place the order. Not freebies or not meaningful Apologies
0 replies
38 months ago
Absa warning about scammers, forgetting to warn people about their home loans department also scamming those who pay extra on home loans.
Absa is warning us about scammers calling us. Where do they get the information from? Absa is forgetting to advise us about the scam in their home loans department. It is a scam to decide to keep your clients money without their consent. I have been paying more on my home loan at Absa for years now. I've decided to fix my interest rate on the home loan as of March. Guess what, I have been asking about the money from my flexi save (last month's savings) with mi luck. No one knows or can explain where the rest of my savings is. Only today, I was told to call Absa because" The so called home loans decided to close that account without allowing me to either withdraw my money because it is money or save it. That is fraud. Absa in future, ask your customers to save the money instead of you gaining interest on clients money. That Is fraud. No one could tell where my money was. I want it shame Before end of business tomorrow. This is one bank that will confuse the hell out of your life. Managers are worse.
53 replies
41 months ago
Yongama 's disrespectful and rudeness on emails is on another level, she needs to take note of that. Her service is disgusting
Good day I have signed a will online Received the documents but, not signed them. I then received a call from Telkom advising me that they've received my details from First National Bank and they're offering me a contract I declined I then received a message confirming my online Telkom application that I didn't process I emailed First National Bank Yongama to be precise after receiving the documents to ask her to please cancel that as I don't like the fact that my details were shared for contracts there by telkoshe asked me questions which I've responded to I sent emails after emails with no response I received a call after rating the service on my app with a very professional guy and he said he will send her department a message He did, thank you my Guy All of a sudden I receive very rude emails from Yongama with lies that she's been calling me and her team has been calling me for several times with no luck She's lying she gave me a missed call today she was not calling me, it was a missed call I can prove that this is a lie Secondly, she sent me a very rude email demanding the same responses that ive sent to her for several times but she's lazy to read my emails. She then Called me and I asked her for her MNager. She refused to transfer me and kept on asking me the same questions that I've responded to She said she will give me the email address I am still waiting Please send her for training She is waY too rude on emails Her tone of voice is just unacceptable and disrespectful I can prove that as well. It took her this long to cancel the will While today, it took her less than 3 minutes Her apology is not going to change her rudeness and disrespectful tone on emails Her Manager, must send her for customer service training Her service is disgusting
132 replies
42 months ago
Poor service from Scorpion, no service as promised
I have reported a case to Scorpion on the 13th of last month. I have been trying to get hold of them instead of them calling me I have missed one call from someone called Rudolph. Bear in mind Rudolph doesn't respond to emails nor take calls. He will keep on telling you that he is busy with a client or on leave. I won't advise anyone to pay Scorpion as they don't deliver the services that I pay for. I have bee n calling the same Rudolph with no luck. He doesn't respond to emails So I am asking for a refund of all my payments This is not okay Be a legal company not a headache.
133 replies
45 months ago
Paraplegic Customer cannot be assisted in Greytown, sad
Good morning My Aunt is paraplegic. She wrote an affidavit to get her Capitec card replaced. Cops came to see her condition and the affidavit was signed by the cops. She sent one of my sisters to Capitec Bank. My sister was sent back home without any help. She was advised tk bring her with. How? I don't know How will she bring someone that's paraplegic to the bank? I had to go to Capitec Fourways Crossing since I'm in Johannesburg to speak to a very helpful, friendly person, very keen to assist. Her name is Tebogo as well as the lady that was with her. I spoke to them and Tebogo sent an email the same day to Thandeka in Greytown. Thandeka did nothing on that day as well as the following day. Up until I gave her a call asking for the feedback. That's when she called my Aunt confirming the information that was emailed to her. Documents included is the Dr's confirmation of her condition as well as the same affidavit that was sent to the branch with my sister. I have to run after Thandeka for feedback. I called her today. She advised that she is waiting for some recovery department to respond. My quest ion is, why don't you call the recovery department and resolve this issue? The number doesn't look like it's working according to her I have mentioned to her that the service in the rural areas, is way too poor than the service in the well developed areas. And I repeat, it is poor. For example, if Tebogo from Fourways Crossing have managed to send an email to Thandeka the same day that I went to her,what is holding Thandeka back to do the same thing. Her Manager is aware of this problem. It was reported to her Manager according to her, why is it nit attended to. Another problem is, why are they not aware of the procedure to follow to assist people like my Aunt? I am a card holder at your bank, I am utterly disappointed with the kind of service rendered in Greytown.
134 replies
48 months ago
Bakery Lady s attitude and bullying must come to an end.
Good morning Please explain what us Pick n Pay here for if not to sell food etc I have been bullied and treated bad by the lady in your Bakery in Fourways Crossing for the 6th time today and jve been quiet about her poor service 1st time I've placed an order for a cake where I gave her all the details for the cake but, she waited for me to walk in in tell me that she forgot what I've asked for on the cake. 2nd time Placed an order for the 2nd cake where she even forgot what I said she must do with the birthday cakes for the kids. I reminded her 3rdly She waited for me to go and check if the cakes were ready To my surprise, she didn't do the cakes due to her forgetting what to do with the cakes That's when I lost it then because, I even wrote everything down but, she still follows me to the pay point to ask me the same thing for the 4th time This week, I walked in she was assisting this old Lady The way she was bullying and shouting at that lady was frustrating and uncalled for First of all, that Lady is old Secondly, all she had to do was to show the Lady the bread to choose from but instead, she was shouting at the Lady. Treating the old lady like she is mad. The lady was shot last just like me and she couldn't see the bread because the lady was showing it over her head She then decided to show it over and we the lady started to feel the bread with her own hands, she started again to shout at her Why would you shout at her for pressing the bread if you've failed to show it to her? That's the cheek she had She is a bully when the Lady decided to choose something else, she was moaning Then it was my turn to buy I asked her for soft brown rolls She gives me hard rolls When I tell her that the rolls are hard, she starts shouting and raising her voice for what? Are we kids to be scolded for not taking what we are forced to take? I also asked her for soft white rolls then if the brown rolls are hard. She kept on moaning and moaning What is she there to do then if she doesn't want to serve the customers? To-day, I went to ask for Brown bread The others were packing and I asked her Shebignored me I followed her She still ignored me I'm not asking her to do anything out of her work spec am I? She needs to change her attitude It stinks She's the re to serve customers not to give us an attitude and bully people
74 replies
51 months ago
Discovery Vitality stealing money from my account
Please be alert of money taken by Discovery for Vitality I have joined the Discovery Vitality in the 28th of December and I was advised that, my first payment will be on the 1st of April. Boom end of January, Discovery Vitality stole my money. I have them a call and emailed them. O was promised on the 2nd of February that my money will be refunded. Today, we are onthe 10th of February, no refunds done I want my hard earned money straight into my account. I don't want to receive your calls or anything to Apolo because that's all you can offer an Apology. I don't want that. It means nothing, give me my money back. I will report to the Ombudsman if this is not resolved today.
0 replies
52 months ago
Comment from a Supervisor/Manager was shocking
Good day I am bothered by the comment from one of your Supervisors/Manager I went to buy the two combos at Woolworths but they were R4 extra. The new lady didn't know the reason why. She had to call the Supervisor Supervisor came and she also didn't know why it was over. I had to explain over and over. Supervisor scanned the combos three times but still, they were over. That is when she asked me if I am crying over R4. To her it was nothing but maybe to me it was something. I told her that Woolworths is already rich and I cannot add to that. Fourth time she scanned the combo and she found a fault. My question is, don't you think you need to make sure that tour prices are correct before selling? Yes I know the errors always occur but, this is not the first time I have the same problem with the same Northgate Woolworths and their incorrect prices and they will give you a disgusting attitude when you explain how much the prices are supposed to be especially those Supervisors or Managers. First time I had to go back to Woolworths after thy over charged me by over R100 It was a mission to get it right still. They had to scan over three times to see where the problem was. It is something that is happening every now and then. Please also teach your cashiers and those Managers to Apologize for poor service not be defensive and at the end of the day, they find a fault. It makes one looks like a fool infront of customers
0 replies
Review Distribution
5 Star
4 (7.2727272727272725%)
4 Star
1 (1.8181818181818181%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
50 (90.9090909090909%)