Active since Oct 2016
THIS IS A SCAM. They quote you, you pay a deposit then they disappear. DO NOT BOTHER. Beware other names: Claire Furniture Group / Adams Family Designz / Claire Customs / The Brason Furniture Factory / Kamella Chairs.
Great selection of offerings and products. Fair value for money. Always helpful, knowledgeable and friendly staff. Recommend.
The name says it all. Great and quick customer service. Would recommend.
Vox service great. Staff helpful, customer service attentive and product working great so far. Would recommend.
Cancelled account. They acknowledged cancellation. Services cancelled but accounts not. We have still continued to receive account statements. Repeated cancellations and several years later, we are still receiving accounts and collection notices despite not such cancellation (and no service being rendered). Incompetent.
Quality of food and service deteriorating. Prices going up and portions going down - unreasonably so. I complained to their customer service, they said they would call me but it is a months later and they still haven't. Have not been back since.
We will never fly with Kenya Airways again. Flight - Johannesburg on 30 April 2019 (departure at 01:55) via Nairobi (departure at 07:50), to Zanzibar. Flight numbers were respectively KQ765 and KQ490. My booking reference is **. Two Travellers. File Ref: **. Two bags were checked in at Johannesburg and we were advised that both bags would be transferred directly to Zanzibar. Both Bags did not arrive. We received one bag at only 12pm on 1 May 2019, but not the bag of second traveler (Bag Tag number: **). Our hotel advised us that they were notorious for this and would try and assist as this was typical of Kenya Airways. Their staff have been incompetent from start to finish. Kenya Airways check-in staff in Johannesburg checked both bags in under the name of only one of the travelers - who knows why. We have STILL not received the luggage and have been advised that it missing as no one knows its whereabouts. We still have received no substantive feedback from Kenya Airways, despite request. We have asked to formally make a claim for compensation in writing. All we receive are bland, generic responses. No one in the organisation seems to have a clue - as to what is happening, who knows what or as to how to resolve this... This is completely unacceptable and unprofessional. We require urgent return of the baggage. Failing this, compensation of the full contents thereof (contents can be provided on request). We have never received such poor service in my life. This trip was our Honeymoon and Kenya Airways should be ashamed.
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