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Patrick M
Active since Oct 2009
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
Non-existent App Service - Issues outstanding since 27 August 2025
On 27 August 2025 I sent this email: "Good day I am extremely frustrated! A few months ago I sent an email regarding the Digital Face Scan which I couldn't get to work - since then crickets!! I've tried again today and the same problem - a frozen white page!! Then I tried to use the Wellness App and that is defaulting to No Pending invites, with no way to login. Another glitch? It would be a useful service if you published what is not working and when these issues are likely to be fixed." Since then the same issues have been raised, referred and escalated a number of times but still no solutions appear!!
0 replies
5 months ago
How long is "as soon as possible"?
"Your enquiry has been referred to the Systems, Support and Development Department for processing and feedback will be provided to you as soon as possible." One month later and no response - follow-up messages just get the same response!
0 replies
6 months ago
Exceptionally poor support
The three responses I have received are 1. "We will respond to your enquiry within 2 working days". 2. "feedback will be provided to you as soon as possible." 3. "We will revert after five working days to ensure proper assessment is done" 1.and 3. are lies! and, 2. is meaningless. The only process that seems to work is the automated email response. To try and resolve my issues I went to the office, which is manned by a very pleasant receptionist, but unfortunately could not resolve the issues. Something is not working! Maybe WFH?
124 replies
6 months ago
Inefficient and convoluted!!
Been trying to change my address and cell number for months. One of the simplest requests confronted with one of the most inefficient and convoluted processes I've ever encountered!!!
53 replies
8 months ago
What a horrible experience!!
I bought a Canon printer through Makro Online not realising it was coming from Bonolo online. For over a day I tried to connect the printer to my WiFi - made numerous phone calls and sent emails to various numbers provided in the documentation, bought a cable as instructed, downloaded an app as instructed and finally after speaking to the so called "help line" was basically told that they couldn't help!!! So, in frustration, I logged a return and went to a Game store and bought another printer. Then on 4 July 2025 (10 DAYS LATER!!) I received YouTube videos from Bonolo apparently of how to connect my phone to the printer but they were useless. And the following day received an email stating that my return was rejected!!! After getting the printer back and numerous phone calls and back and forths I could still not connect it to my WiFi so now it has gone to charity!
0 replies
9 months ago
Worst online buying experience ever - Walmart have a long way to go to match Amazon!!
On 19 June I placed an online order for a Canon printer, cartridges and paper online. These were delivered over about 5 days - first the cartridges, then the paper and finally the printer on 24 June!! For over a day I tried to connect the printer to my WiFi - made numerous phone calls and sent emails to various numbers provided in the documentation, bought a cable as instructed, downloaded an app as instructed and finally after speaking to the so called "help line" was basically told that they couldn't help!!! So, in frustration, I logged a return and went to a Game store and bought another printer. Then on 4 July 2025 (10 DAYS LATER!!) I received YouTube videos apparently of how to connect my phone to the printer. Then the following day an email stating that this return was rejected!!! The response included some questionable assertions. I never "used" the printer and the only thing that was ever printed was some system generated report. My frustration turned to anger at this horrible experience and the disgusting Makro online service and the arrogance and gall of referring me to the Returns Policy. I have spent many years buying online and this is the worst experience I have ever experienced. I advised that I will not be accepting the return delivery and requested the Service Manager to contact me. 3 days later and crickets!!!
159 replies
13 months ago
Not a company I would recommend
I went to Highline Motors to buy a 2024 Suzuki Swift Auto with low mileage. Initially our dealings were amicable, but after questioning some "red flags" (the date of the Dekra report and the incorrect engine number on the report as well as conflicting information about the PDI) in a one-on-one meeting, I was verbally attacked and aggressively told to cancel the deal. Which I promptly did and requested that my deposit be refunded as soon as possible. Then the following day I received an apology message and "we will be happy to retain you as a client"!!! A week later another message including "have you considered changing your mind?" I waited well over a week to get my deposit back and when it was eventually paid I saw that they had deducted a R1 825 "cancellation fee" for "the Dekra test (actually done in November last year!!) and admin". When I requested payment of this I was and told that this fee was "normal practice".
0 replies
13 months ago
Not to be trusted! Don't take a chance!
My experience was horrible! If you want to risk buying a car in an industry whose operators have a reputation for deceit and double dealing then Highline Motors is an ideal choice! Initially our dealings were amicable, but after questioning some "red flags" in a one-on-one meeting, I was verbally attacked and aggressively virtually told to cancel the deal. Which I promptly did. Then the following day was messaged "we will be happy to retain you as a client"!!! and a week later "have you considered changing your mind?" I waited well and over a week to get my deposit back when it was eventually paid I saw that they had deducted a R1 825 "cancellation fee" for "the Dekra test (actually done in November last year!!) and admin". This type of operator is exactly why the industry has such an unsavory reputation.
0 replies
26 months ago
Email support pathetic!
I have been attempting to close a nil balance account since 6 February 2024. The only email reply I have received informed me that due to FICA I would have to do this at a branch. Apart from this being a ludicrous response I rep**** stating that as I lived in Portugal this would not be possible! Since then I have sent at least 4 follow-up emails with no response!
232 replies
46 months ago
Outstanding Service!
Outstanding service! If every company and institution in South Africa was as efficient and trusting as Community Couriers the country would be a far better place.
0 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
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3 Star
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2 Star
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1 Star
16 (88.88888888888889%)