CR
chantal R
Active since Oct 2016
36
Reviews
0
Industries
Reviews
36 reviews3 months ago
Items downsized and your money upsized
Somebody make this make sense as this is bs on another level. When you buy wings 1 wing is cut in 2 and counted as 2 wings when you buy a family feast 1 wing is counted as 1 piece of chicken. Second question why put 2 wings in a 6 piece family feast how is it decided what piece of chicken you get 2 pieces of. I opted to upsize my coleslaw, they do not have any large, they were willing to exchange the chips for another coleslaw but not the mash and gravy, whose fault is it that you do not have large coleslaw in stock? The best was the 2 sundaes I bought for R25.90 each, when I get this its in a different container as per the picture and half the size, now who are you talking for stupid as you can the container in picture is larger than what it apparently comes in now - the container has been changed as per the manager when I enquired about the difference, why not change your picture on your self help menu as well. I wish I could have downsized my money I paid!
0 replies
3 months ago
Fire Tobi and your call centre staff
Ferial Watson at your store in Strand Street Cape town, single handedly stopped me from being an ex Vodacom customer. After having my phone ****** I tried doing a sim swop via your STUPID Tobi, unfriendly customer care line and then *********** call centre staff that does not understand English. As I failed the authencation questions and I'm definitely not the first or going to be the last, you do not have a back up system besides advising clients to go to a Vodacom store. I told the consultant I am in a Vodacom store he still advised me to go to a Vodacom store, guess who passed English. My experience trying to get my number was more traumatic than the *******. Fire Tobi, invest in training real people that understands what a customer care line is all about. Your systems suck!
112 replies
3 months ago
Taking theft to another level
Today my account was debited by African bank for an amount that is not my instalment. Yes my account is 1 month in arrears and I did confirm with the consultant who called me that my debit order may continue as normal with effect from 25th January 2026, I want a copy of that telephone call as either African bank needs to spend more on training the staff or do the necessary education vetting if English is not that person's first language. Someone's head needs to roll for this as why is African bank debiting my account in random for an amount that is even more random. To make matters worse that funds in my account was to purchase meds for my daughter, if I do not get an answer I will be making a case of theft
672 replies
3 months ago
Red flag ****mers
****mers, your loan will get approved, then you first need to pay a credit insure fee to a percentage of the loan amount you need, have you heard such bs, run run run, do not attempt to engage
0 replies
6 months ago
Turned my frown upside down
This morning j was ready to have Rsa web collect the router that was delivered. 2 people turned me experience around, A GREAT BIG THANK YOU TO LELETU NDZUZO AND JUSTIN HANS, these 2 staff members restored what little faith i had in your company. Lelethu did her due diligence to look at my whole journey from sign up on 08 August to the emails that was sent to me, she reassured me and apologized for my experience. YOU WILL ONLY SOAR WITH THAT WORK ETHIC. Justin Hans had all the patience and assisted me from the cables, passwords and renaming my router. WOW AMAZING YOUNG MAN, as a first time client with RSAWEB you both won me over, your passion for your job is truly inspiring and I hope you can rub off on your colleagues!
0 replies
6 months ago
A GOAT in every sense
Russell Joubert, all I can say is you are a GOAT, hope you know what that means. Creating a magic moment for a client, always assisting and never saying no, no matter what the request is and let me not forget....a smile on your face, please continue putting the client first.
53 replies
9 months ago
Going over and beyond customer service
I would like to take this opportunity to thank Zulpha, at your Northgate branch for her excellent aftercare service. Lots of companies once they have sold you a product or service forget about their clients that invested in their company. I had such a pleasant experience yesterday, just hearing her friendly voice when answering the phone, to the empathy while listening to my situation, expediting my service call and even a follow up call once the service call was logged, this is what REAL customer service is about. You are a true asset to your company
0 replies
18 months ago
NICOLE FROM VODACOM 0822411082 - NEVER CALL ME AGAIN
I was called yesterday after I gave a bad rating regarding the reward programme you have. I tried to explain to the person the reward could not be redeemed and she tried to explain what the issue was at the store. Today, Nicole from the jumber 0822411082 calls me to ask me what the constant said. Firstly Nicole dropped the call in my face, she is clearly in the wrong profession or needs to work with animals! Secondly she needs training for REAL customer service as she has a stinking attitude, I am totally disgusted. Do not call me to give feedback, so that you can give feedback on what needs to be improved on when there is a bigger problem besides your rewards programmes that does not work, such as your Frontline customer service who needs much more training!
106 replies
18 months ago
Homechoice is a NO choice # featherdown#featherout
My first and last purchase. I purchased a 8 piece Sutton featherdown set, purchase price R2499, the site states any purchase over R800 delivery is free, not the case I was charged R300 for delivery and R300 for taking my purchase over 3 installments. My first debit order deducts for the amount of R1125 and 2nd debit order R1115 my last debit is scheduled for the amount of R1132, some how the amounts does not add up. My 2nd concern is by month 2 the feathers came through the inner and through the duvet cover. EVENTUALLY I WOULD HAVE MORE FEATHERS OUTSIDE THE INNER THAN IN. I called on 25th September to log complaint. The items was only collected on 7th October. I then called again to ask how far my complaint was only to find out the items was still with courier and needs to be assessed totally unacceptable because when they are calling to make sales they can harass you with calls but now simple communication regarding my complaint is null and void I expressed my disgust to a customer centre team leader, Ilhaam, who assured me she would investigate my complaint and call me Friday, well this never happened either. As for home choice you have just lost a customer! Moving forward keep your feathers....and process my refund as I have lost trust in your company and the way you operate!
106 replies
26 months ago
Commendable service - Thank you
Today, i just had an amazing experiencing with a consultant by the name of Lynn at the Old Mutual branch, it was an absolute pleaseure dealing with such a pleasant, friendly and most important ot all...knowledgeable consultant. YOU AN ABSOLUTE STAR!
58 replies
Review Distribution
5 Star
12 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.7777777777777777%)
1 Star
23 (63.888888888888886%)