KL
Kathleen L
Active since Oct 2016
6
Reviews
0
Industries
Reviews
6 reviews86 months ago
Vodacom Fibre - poor service, Poor provider... selling what they cant provide. Warning
Purchased a Vodacom Fibre contract with Vodacom, Installation was done on Friday 29 March 2018. It is now 2 April and we still have not been activated. Numerous calls to the service center for fibre and still no joy, SR190 ********** 45. Currently extremely frustrated as all i get told is that the issue has been escalated and Vodacom can not give me a proper answer as to why or when the issue is going to be resolved. Complete incompetent service. Not only are they selling fibre that they not providing , the service absolutely sucks. I have never experienced anything like this. Despite asking the floor supervisor at the customer centre to call me back after half an hour, which he confirmed he would do. 1 day later and still waiting for that call. His name was Musa. Warnign to anyone thinking of purchasing Vodacom Fibre... think about it first as their service stinks and i am sitting with an installation yet no network. We are certainly going to take this matter further and we are considering to cancel all our existing vodacom contracts, which are a few. THIS IS NOT A SERVICE, THIS IS A NIGHTMARE. Still waiting for some sort of feedback 5 days later.. Shocking!!! Will also be taking this matter further with the ombudsman...
168 replies
91 months ago
Coke selling sealed half full cans
ABSOLUTELY DISGUSTED IN SERVICE AND PRODUCT!! i had an issue with a can of Schweppes Tropical sunset that was purchased. The sealed can was only half full. Coca Cola customer care was contacted by myself over a week ago. I was informed that a Rep would contact me in 2 to 3 days. Needless to say, that Rep did not contact me and i contacted Coca Cola customer care again today 22/10/18 - a week later to inform them that i am still sitting with the sealed product that the Rep supposed to contact me about. Customer care apologised and informed me that they would ensure the rep contacts me today. Well today the rep has still not contacted me, however a driver arrived to collect my can of Tropical Sunset. He replaced this with 2 cans of Coke, i informed him that i dont drink Coke and that i want the same product i am giving to him. His exact word were "i am out of stock" No apology, nothing.... I was so annoyed as the least coca cola could do was replace the product i purchased. I expressed my disgust to the driver and said i would contact call centre and inform them so. I am extremely unhappy that i did not get what i purchased replaced. A can of coke also costs less in the super market than a can of tropical sunset. The very least coca cola could have done was replace the defective product purchased. I will never ever support Coca Cola again. This matter was handled very poorly by them and very unprofessionally. Coca cola have just lost another customer.... poor poor poor.
0 replies
112 months ago
"Keep eye on medical costs - cheats/Nothing like they maintain it is as per TV interviews and videos
<p>the the******s are all wonderfull and excellent, howeve the centre manager has no control over the administrative side of the business and has difficulty keeping employees. Becareful of being requested to make co-payment that medical aid does not cover on discharge of your patient. Checked with my medical aid and they advised not to accept or pay this as ARCA can not determine what co-payment is expected when they have not even submitted the claim. They have a tendancy over the festive period to claim for the full perioud prior to closure during festive period, yet send patients home earlier. The the******s are amazing, however the facility needs a good clean up and better management, Rules put in place should stand and not be broken in any way. In my experience i saw one patient who had money come in and was allowed special privledges the other patients are not permitted. I,E.. he was allowed to have a cell phone.</p> <p>The anti crave medication they provide is very good but cheaper at other pharmacies, drug tests are also cheaper elsewhere. Once you are over a year sober/clean - they try to milk other costs out of you irrespective of all the support that they were given. Johannesburg ARCA - think before you consider... not all it is made out to be on TV </p>
0 replies
115 months ago
Poor service and not a recommended company to use. Stay away from this company in JHB
<p>My son purchased a car from Capital Auto Johannesburg, what a big mistake that was. They were advised that their car was ready and drove all the way up fron Durban to go and collect. On arrival, they were made to wait over 4 hours before they were given the car, needless to say....licence disks werent done, issues on the car wer not sorted out before hand, incorrect contract was prepared. The sales lady that we dealt with was horrific and should not be working in this field. Poor manners, poor planning and absolutely useless and her job. We were advised that the Durban dealership would sort out the issues and the number plates. We were also informed that our contract will be rectified. We took the car based on all of the above put in writing and the dealer ship also confirmed in writing that all the respective checks were done. On arrival at our families home in Alberton, we discovered the car had no Jack or any of the lawefull required spares... Further to this the dealership could not suppy spare key at the time. </p> <p>The contract was redone again and again, on the third attempt this was done correctly. We were double debited for the vehicle and still none of the promised issues have been resolved or sorted out. We waited over 2 months for our licence plates, gat them this week and they dont fit on the car. What an absolute joke.</p> <p>We were informed that a service had been carried out, on inspection by one of our friends at GWM - this certainly has not been serviced in the manner it should have been - car still full of faults.</p> <p>Natalie has to be one of the rudest ladies we have ever had the missfortune of dealing with</p> <p>We have had loads of positive assistance from Theunis at the Durban branch, however Natalie from JHB, she needs to learn some people s****s</p> <p>we have told Capital Auto world in JHB that we want to return the car and they have advised that we will be billed for them collecting the car etc, wow what an absolute cheek considering we drove to Johannesburg from Durban to collect. </p> <p>we will be receiving legal advise on this dealership as they certainly should not be operating in this manner. Further to this we will be recommending to all our friends and business contacts not to make use of this organisation. A complaint has been logged with the motor industy ombudsman</p>
0 replies
115 months ago
Poor service Sales and after sales
<p>Order placed with Telkom in July, was advised 30 days till date of install. Telkom failed to follow the necessary processes initially and two months later still wating for installation of ADSL line. Absolutely poor customer service and no feedback on numerous calls and queries, Emails are ignored. Would never recommend their service to any of my customers. Still no solution on expected date of install</p>
210 replies
116 months ago
Shocking service
<p>ABSA bank is one of the worst financial institues i have had the missfortune of dealing with. Took them over 1 year to give internet access to our business account and thereafter monthly issues with the account. Customer service and assistance is horrific and poor. Seriously terrible client experience and after 5 years, certainly just gets worst.</p>
420 replies
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