Active since Oct 2016
Thanks for your professional help Megan! Vervy good communication skills!
I really like Woodford and my past experiences with them was excellent! I also rated them very highly in the past on Hello Peter. However I made numerous calls to the Cape town airport branch and requested the call back function after I hold the line for a very long time. Nobody phoned me back yet. I did eventually spoke to an agent from Woodford and she asked for my cell phone number, but nobody called me back yet. I would love to speak to that specific Cape town airport branch urgently. Every time I asked for the Cape town airport branch they promised to put me trough, or call me back.....but nothing yet.
I brought a new top loader in October 2023. It broke and I waited days for a technician. Defy promised to deliver a new machine....I am waiting since 7 February. Because I am still waiting, I brought another machine (not Defy) I desperately want a refund because I really don't want that Defy toploader anymore BECAUSE it is still not delivered. I can't be without a machine for this long. Everytime I phone they promise it is going to be delivered that day. Still no delivery.
Standard bank block my account without notice. No payments could be made or received. NO assistance on phone or in bank. Waited whole day to get answers which I still don't have.
Thank you Thuso for your excellent service at Mancosa (member of Honoris United Universities) Centurion
Thanks to Woodfort and especially Leroy for the excellent service! You made this journey easy and comfortable!
When I click on the link “where is my order, Track and Trace I saw the message that your delivery partner tried to deliver our parcel, but there didn’t seem to be anyone in. WE LIVE IN AN ESTATE AND NO ONE CAME TO OUR SECURITY GATE. We specifically asked for our security to be on the look out for your company. NO ONE LEFT A NOTE WITH THE SECURITY. We placed the order on 7 November 2018 Order number **********
After 2 days of empty promises, 4 different emails address accounts, 6 calls, my phone is still not activated. Made full payments still not activated. Each time they said it will take 3 to 5 hours, 7 hours later I have to start the whole process again, consultant just give different email address to send proof of payment, and tell me to wail 3 to 5 hours, repeat, repeat, repeat still no service! After 2 whole work days without service.
Can the people of the IT department please stop to "upgrade" and change the websites every other day! Maybe you enjoy the new upgrades ect but your customers actualy have work to do and don't have the time and enegy to learn your new sites every week! We make misktakes because buttons are moving ect ect even the people that are working IN Standarbank can't keep up with all the changes, everytime we tink now we know the site, you cange it again, use your imagination on places where it does not involve your customers. We do not have time to figure out your new sites. KEEP IT SIMPLE,you do not impress us with your fancy new links or buttons, keep it basic and simple please!!!
The company that is servicing the ATM at Standardbank send a sms that my cheque needed to be in an envelope (which is not true) therefore it wasn’t deposit in my account. After speaking to Yvonne Alberts she immediately assisted me and found the lost cheque. Thank you for clearing it and helping me so fast and efficient Yvonne!
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