RM
Royal Mail
Unclaimed Business
RM
Royal Mail
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Transportation & Logistics
#23NPS Score
0Unlikely
Ranking
#23
in Transportation & Logistics
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMG
Margaret G
1 reviews | Active since Jan 2020
16 Dec 2025, 14:39
Royal Mail - Royal Paid
I paid for their fast, 24 hour tracking service, but the item never arrived. I also am disappointed with their so called customer help desk. It is simply not possible to get any human to talk to, and they do not have an option in their self help how to resolve undelivered parcels. I and the vendor have given up on them, and the vendor has offered to refund me in full including postage fees. How can a so called reputable organisation like this be so useless??
Helpful (0)
|Replies (0)MG
Margaret G
1 reviews | Active since Jan 2020
16 Dec 2025, 14:39
Royal Mail - Royal Paid
I paid for their fast, 24 hour tracking service, but the item never arrived. I also am disappointed with their so called customer help desk. It is simply not possible to get any human to talk to, and they do not have an option in their self help how to resolve undelivered parcels. I and the vendor have given up on them, and the vendor has offered to refund me in full including postage fees. How can a so called reputable organisation like this be so useless??
0
Replies (0)NL
Nicole L
1 reviews | Active since Jan 2020
27 Jun 2024, 17:19
Very sad and scared my parcel is gone forever
Tried phoning the help line to trace my package but no one answers the line. I unfortunately kost my tracking number but I can give all of the other information. Address, phone numbers, details of person sending it, details of person receiving it but no one answers the help line. This is an extremely special parcel going from Scotland to Amsterdam and it was handed in at the post office on 15 June 2024 and the recipient has not received it yet.
Helpful (0)
|Replies (0)NL
Nicole L
1 reviews | Active since Jan 2020
27 Jun 2024, 17:19
Very sad and scared my parcel is gone forever
Tried phoning the help line to trace my package but no one answers the line. I unfortunately kost my tracking number but I can give all of the other information. Address, phone numbers, details of person sending it, details of person receiving it but no one answers the help line. This is an extremely special parcel going from Scotland to Amsterdam and it was handed in at the post office on 15 June 2024 and the recipient has not received it yet.
0
Replies (0)SD
Spence D
1 reviews | Active since Jan 2020
1 Feb 2024, 22:24
Theft of mail and Parcels
Royal Mail are not to be trusted with your parcels or mail.I have had mail and parcels sent to me all tracked and all go missing at the sorting office at Home North Counties mc.I can understand if it was one item that goes missing but this is getting out of hand and yet Royal Mail do not investigate and seem very uninterested.All in all theirs a word for what has been going on with my issues its called theft
Helpful (0)
|Replies (0)SD
Spence D
1 reviews | Active since Jan 2020
1 Feb 2024, 22:24
Theft of mail and Parcels
Royal Mail are not to be trusted with your parcels or mail.I have had mail and parcels sent to me all tracked and all go missing at the sorting office at Home North Counties mc.I can understand if it was one item that goes missing but this is getting out of hand and yet Royal Mail do not investigate and seem very uninterested.All in all theirs a word for what has been going on with my issues its called theft
0
Replies (0)AS
Adhir S
1 reviews | Active since Jan 2020
7 Aug 2023, 06:38
NO ONE CARES ABOUT SERVICE DELIVERY THAT YOU PAY FOR!
2 months later I'm still waiting for my order it has been one month that the package is with JIMC. Nobody knows if the parcel will be sent to a post office or my my physical address. Apparently the system does not even allow them to leave notes when you call they don't even resolve your damn ****ing query or answer your question
Helpful (0)
|Replies (0)AS
Adhir S
1 reviews | Active since Jan 2020
7 Aug 2023, 06:38
NO ONE CARES ABOUT SERVICE DELIVERY THAT YOU PAY FOR!
2 months later I'm still waiting for my order it has been one month that the package is with JIMC. Nobody knows if the parcel will be sent to a post office or my my physical address. Apparently the system does not even allow them to leave notes when you call they don't even resolve your damn ****ing query or answer your question
0
Replies (0)RM
Ross M
1 reviews | Active since Jan 2020
14 Aug 2020, 08:52
lacking service
I ordered a parcel from the UK on the 26th July. You received the mail order on the 27th July. The item would then leave the UK the 30th July. Your system hasn't updated, i have even emailed your offices and received a response 2 days later that said they would investigate, it has now been 4 days since that email. it is now the 14th august, i was told this parcel would take between 10 and 14 days to arrive at me. It is now 18 days since you received the order and i still don't have the package and have no update on my parcel since the 30th. I know this is a pandemic but this is just a **** excuse for terrible service.
Helpful (0)
|Replies (0)RM
Ross M
1 reviews | Active since Jan 2020
14 Aug 2020, 08:52
lacking service
I ordered a parcel from the UK on the 26th July. You received the mail order on the 27th July. The item would then leave the UK the 30th July. Your system hasn't updated, i have even emailed your offices and received a response 2 days later that said they would investigate, it has now been 4 days since that email. it is now the 14th august, i was told this parcel would take between 10 and 14 days to arrive at me. It is now 18 days since you received the order and i still don't have the package and have no update on my parcel since the 30th. I know this is a pandemic but this is just a **** excuse for terrible service.
0
Replies (0)VR
Viola R
1 reviews | Active since Jan 2020
4 Sept 2019, 07:28
ROYAL MAIL RUBBISH SERVICE
Dear all, Royal Mail Service is Rubbish , my couin sent a parcel from London to South Africa in May, I still have not received it when I track it on their website it says dispatched from London to Spain then Columbia Canada, at some point it shows that it was in SA and there was nobody at home at yet she sent to a business adress they were even telling a home Address in Kempton and yet I work in Waterfal City. Now its showing that the parcel is intransit and is in Spain. I call Post office they do not pick up at all. Guys talking about Rubbish service DO NOT USE ROYAL MAIL its a SCAM ...RUBBISH the worst experience ever
Helpful (0)
|Replies (0)VR
Viola R
1 reviews | Active since Jan 2020
4 Sept 2019, 07:28
ROYAL MAIL RUBBISH SERVICE
Dear all, Royal Mail Service is Rubbish , my couin sent a parcel from London to South Africa in May, I still have not received it when I track it on their website it says dispatched from London to Spain then Columbia Canada, at some point it shows that it was in SA and there was nobody at home at yet she sent to a business adress they were even telling a home Address in Kempton and yet I work in Waterfal City. Now its showing that the parcel is intransit and is in Spain. I call Post office they do not pick up at all. Guys talking about Rubbish service DO NOT USE ROYAL MAIL its a SCAM ...RUBBISH the worst experience ever
0
Replies (0)TS
Tania S
1 reviews | Active since Jan 2020
8 Jan 2019, 08:17
Missing Parcel
When I click on the link “where is my order, Track and Trace I saw the message that your delivery partner tried to deliver our parcel, but there didn’t seem to be anyone in. WE LIVE IN AN ESTATE AND NO ONE CAME TO OUR SECURITY GATE. We specifically asked for our security to be on the look out for your company. NO ONE LEFT A NOTE WITH THE SECURITY. We placed the order on 7 November 2018 Order number **********
Helpful (0)
|Replies (0)TS
Tania S
1 reviews | Active since Jan 2020
8 Jan 2019, 08:17
Missing Parcel
When I click on the link “where is my order, Track and Trace I saw the message that your delivery partner tried to deliver our parcel, but there didn’t seem to be anyone in. WE LIVE IN AN ESTATE AND NO ONE CAME TO OUR SECURITY GATE. We specifically asked for our security to be on the look out for your company. NO ONE LEFT A NOTE WITH THE SECURITY. We placed the order on 7 November 2018 Order number **********
0
Replies (0)YM
Yonwaba M
1 reviews | Active since Jan 2020
5 Jun 2018, 11:19
Royal Mail is UNRELIABLE!
I was sent a very important letter from the London, last year, December. It is now June, 2018, and the letter never reached me. What kind of service is this where you are PAID to deliver documents and you don't deliver. So can somebody tell me why my letter was never delivered?
Helpful (0)
|Replies (0)YM
Yonwaba M
1 reviews | Active since Jan 2020
5 Jun 2018, 11:19
Royal Mail is UNRELIABLE!
I was sent a very important letter from the London, last year, December. It is now June, 2018, and the letter never reached me. What kind of service is this where you are PAID to deliver documents and you don't deliver. So can somebody tell me why my letter was never delivered?
0
Replies (0)