Active since Nov 2016
11
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11 reviews7 months ago
Bestmed refuses to pay valid PMB claims
We joined Bestmed in 2018. Over the past eight years, we have paid well over R400k in premiums, and claimed for two small items, at a total of approx R10k. In May, I had a bad fall at work and broke my wrist. This is a PMB, and Bestmed was required by law to cover the surgery. However, from the outset, every claim was rejected or short-paid. Every single supplier – hospital, surgeon, anaesthetist, radiology – has had to resubmit each claim with a motivation, even though it was all pre-authorised. It seems to me that this is Bestmed’s strategy, to avoid settling claims. They simply hope that suppliers and clients will give up and go away. I have been left with hospital bills that I have had to pay, as Bestmed simply rejects those items, for groundless reasons. I have phoned and emailed repeatedly, but each time I am given fob-offs and excuses. One reason I was given is that the emergency code doesn’t apply as I had my surgery within 24 hours, but not within 2 hours. This is absolute nonsense, and does not comply with the law. It is also patently ridiculous, as the rest of the invoice was emergency coded, as indeed it should be, and Bestmed paid for those items. In another instance, they tried to tell me that the hospital claim was outside the emergency window. I checked with the hospital, and they had indeed misdated the item, so I got that error corrected and resent the invoice. However, they rejected it once again, this time saying that the hospital can’t charge for those items, as they are a standard part of admission. These were surgical items – nothing to do with admission. Bestmed is dishonest and disgusting. If I could give a zero star, I would.
106 replies
21 months ago
Zero concern for customers - not so much as a gesture for a useless product
This company has no interest whatsoever in customer care, or taking accountability for its subpar products. I purchased a straightening brush, which generates heat but does absolutely nothing to straighten even the finest hair. I approached HOLB to ask them to please address this, and all I got was a canned response to say they appreciate the feedback. They refused to make any kind of crediting gesture, as more than 10 days had passed (barely!) and they were no longer obliged to provide a refund under the letter of the law - but gave "apologies for the inconvenience". For the sake of a paltry R199 they have lost a customer for life, and I will be sure to avoid any products that this cynical corporate represents. Truly pathetic service. Even Shein or Temu would have refunded, but this local conglomerate cares nothing for its customers.
53 replies
21 months ago
Zero concern for customers - not so much as a gesture for a useless product
This company has no interest whatsoever in customer care, or taking accountability for its subpar products. I purchased a Salton straightening brush, which generates heat but does absolutely nothing to straighten even the finest hair. I approached HOLB to ask them to please address this, and all I got was a canned response to say they appreciate the feedback. They refused to make any kind of crediting gesture, as more than 10 days had passed (barely!) and they were no longer obliged to provide a refund under the letter of the law - but gave "apologies for the inconvenience". For the sake of a paltry R199 Salton has lost a customer for life, and I will be sure to avoid any products that this cynical corporate represents. Truly pathetic service. Even Shein or Temu would have refunded, but this local conglomerate cares nothing for its customers.
0 replies
25 months ago
Theives who run unauthorised transactions
If I could give zero stars, I would. My husband attempted to book a room using his credit card. He recieved an email stating that the card had failed, so the booking was cancelled. He thus considered the booking cancelled, and did not check his email further (it's an account he very rarely uses). Without his permission, Agoda ran his card again, and this time it worked. They made a booking without his permission - sent an email, and he missed it, because he rarely uses that address. Our bank did a chargeback, but Agoda's bank charged again, and now our bank has failed us as they say they can't chargeback again. Agoda is saying we used the service, we absolutely did not - we didn't even know about it. We called them and they refused to budge, which is when we called our bank in. They are disgusting, dishonest, and nefarious.
0 replies
26 months ago
Brilliant service - and with a smile
This team is incomparable for customer service, efficiency and personality! I had an issue with a Garmin watch, Jess and Matthew sorted it out promptly, no questions asked, and communicated with me in a way that made it clear that they truly value their customers. If you want personal service, with a smile, this is your place. I will order from them again, and I highly recommend them to anyone who is looking for quality products at a competitive price. Should anything go wrong - they 100% have your back. And if you **** something up, as I did, they are forgiving and gracious.
0 replies
27 months ago
Shocking customer service and broken items sold as "new"
I ordered a Garmin Forerunner 45S, it stopped functioning within a week, it didn't track sleep - looking at the forums, this seems to be a known issue. I got a replacement Forerunner 45S, and this too failed - this one didn't function at all, straight out of the box. This time I phoned Garmin, as it is not ok that two units should fail in this way. They were dismissive and rude, they said I could return the product (at my own expense!) and they would "look at it". When I lost my cool, they said they would send a courier to collect it. This never happened. My idea had been for Garmin to understand their failure, and deal with it appropriately. There was no chance of that, apparently. I returned the watch to the store I bought it from, and they were very helpful. They said they believe the Forerunner 45S is probably a defective model, and suggested a Garmin Instinct instead. I gave Garmin one last chance, as a brand. The watch arrived today. The shrink wrap and the outer seals on the box were intact, but the inner seals were broken. This can only mean that the item was returned - probably a defective unit - and they simply repackaged it (not very well, clearly), and sent it to another sucker (me). I have no words for how disgusted I am. This is my first and last dealings with the brand. I see they are not a company that responds - no surprises. Just warning others.
0 replies
27 months ago
Bank feeds break and service is shocking - but the debit orders never get missed!
Bank feeds do not work, they continually just cease - the balances are out but the status is shown as thumbs up. I have complained about this repeatedly, it causes massive issues that the user is left to resolve on their own. We are paying good money for this service, and it is not being provided, nor is Sage addressing the issue. The call centre gives canned responses and expects the client to run through a long troubleshooting list that never works, and wastes substantial amounts of time. Then, when the bank feeds finally work again - thanks to the client carrying on trying to fix it - the balances are out, and hours and hours are wasted doing a recon. Shocking customer service - and no way to contact anyone other than call centre staff, who couldn't care less. The page on the Sage site that gives bank feed status updates is not working either - it generates a 404 error.
58 replies
44 months ago
Clear case of fraud, which I am reporting
Unit ordered and paid for, never supplied. The website is now pulled down, Facebook profile also, and cell no is switched off. A clear case of fraud, which I will be reporting to the authorities.
0 replies
74 months ago
Appalling service in the midst of Covid-19, when service is most needed!
I have tried for nearly a week to contact Toyfin by email, phone and via their website. The call centre is not manned - unlike ANY other supplier I have dealt with who is continuing, or even stepping up, their customer service during this Covid-19 crisis. Emails are ignored and the website login is not working. To make things worse, I had a better financing offer from Wesbank but went with Toyfin as a gesture for the lady who had helped me there with the sale - who also doesn't answer emails - how sorry I am for that decision! Needless to say I will NEVER go through Toyota Finance again (TOYfin indeed!) In the meantime, your customers need to know whether you are offering a payment relief, like the other service providers?
105 replies
100 months ago
Damage to glass door due to incorrect listing specifications
In December we purchased a microchip cat door and glass door mounting, for use in a set of frameless stacking glass doors. The Takealot listing for the glass mounting specified that a hole of 21-26cm diameter would be sufficient for using the product. We cut the hole at 21.2cm to allow a little extra. When it came time to install the cat door in the glass, it was clear that the hole was way too small to fit the door. We double checked the listing again and there it was in black and white - 21-26cm in diameter. I logged a return for the mounting, and the cat door, which was rejected as too much time had elapsed since purchase. I managed to get the direct number for the pet category buyer, Dyllan Ocker, as the service at the customer service centre at Takealot has been dreadful of late and the issue would in any case need to be escalated to him. The buyer's primary interest was his email address - he demanded to know where I got it from. He directed me to log a return, and to follow the "correct channels" for communication. I contacted the customer service centre, who kept repeating over and over that they would not make the return, and ignored the information I supplied about the damaged doors, and the screen shot I had taken of the incorrect listing. I contacted the buyer again, only to be asked again how I got his email address. He said that if I would not supply a customer service ticket number, he would help no further; that he was entitled to know how I got his email address, and that he didn't appreciate that I hadn't told him. I supplied the ticket number, but he said he "couldn't promise anything" - he, the category buyer! Three days later, on a Friday night, I received a phone call from Keenan Pillay, a customer service manager who seemed distraught over the service I had received. He was most concerned about a "damaged relationship" between Takealot and me – I have spent several thousand with them over the years and promoted them widely. Keenan assured me that he would arrange for the returns to be accepted, and pursue recompense for the damage to the door. He said he would revert on Monday about this. On Monday I received an automated email, to say the returns had been accepted. Another customer service agent phoned to assist with this, but the issue with the door was left unaddressed. It is now Thursday, and I haven’t heard a thing from Keenan. I have phoned and left messages for the past 4 days; he is always either “on another call” or “at lunch” and my calls are never returned. I have also emailed several times – and no reply. Needless to say, Takealot has lost me as a customer. I have always valued them for their client-first focus, on basis of which they make bold marketing claims. The door is now ruined; the glass has been tempered so the hole cannot be enlarged. It will now have to be replaced. I have checked the listing each day – nothing had changed until today. The stipulation is now 21.2cm – but this is still insufficient for the mounting. Interesting that there was time to make this change when there hasn’t been time to reply to me. I guess this is about getting "ducks in a row". I did take screen shots of the former listing, fortunately.
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)