Active since Nov 2016
Service is pathetic. No one responds. Pathetic service. Been struggling for 2 days already.
Trying to access my corporate benefits. x7 times on the whatsapp portal. Speaking to x3 agents advising them there is an issue still they act ********. When someone is telling you there is an issue with the portals they still telling you they are not experiencing issues. Seriously Liberty I wish I change my funds to another company because of your incompetence.
Good although I feel the transferred money from my old policy should not take over 20 years to access
WORST SERVICE EVER!!! YOU PAY THEM TO REMOVE YOUR NAME THEY DO NOTHING EXCEPT LET YOUR CREDIT SCORE DETERIORATE FURTHER. ABSOLUTE WORST SERVICE
very bad experience with them. they are unhelpful and dont check their facts first
How can we help you has changed to how can we charge more and more. The regulator for the banking sector should review the fees for FNB. December 2023 paid a wopping R4000 in fees. For every immediate transfer payment, R45 and agents ask you as a client are you not expected to pay for an immediate transfer fee. On 100 now it is R26. Where as Capitec you pay R7.00. For FNB an unpaid = R105 per transaction over and above the the unpaid one gets charged, R180 to R550 monthly account fee of R480 and service fees 110. so if you have like tolls that get charged very late in the month or whilst you still have funds in the account and is only debited towards the middle of the month be rest assured your monthly fees increase and you pay for the unpaid transactions as mentioned from 180 to 550 depending on your trips. I am changing my bank this is not worth it.
Can FNB please read to understand an email instead of reading just to respond and not understanding the clients needs
FNB's fees are ridiculously expensive and costly for an unpaid debit order = R105.00 Interest on the unpaid debit order = R50 to over R100 Then the monthly account fees they charge you over and above that. Sometimes fees range from R500 to R2000 is this right?
The most horrific, terrible, blaze customer service ever received. Application done last Wednesday, they have escalated a problem for FNB clients, no feedback given. They do not advise one on the website that you can only submit via FNB logon submission. The statements you share via email is not accepted. FALSE ADVERTISING!!!!! INEFFICIENT!!!!.
HOW CAN WE NOT HELP YOU. FNB BLOCKS MY ACCOUNT AND STILL GIVES ME ATTITDUE. PUTS DOWN THE PHONE. THE SECURE BANKING APP NO ONE HELPS YOU. THEY BLOCKED MY ACCOUNT FOR FICA DOCUMENTS AND TELL ME THEY ARE ARE TRYING TO HELP ME....NOTE TO SELF, DON'T HELP DO YOUR JOB, YOU NOT HELPING ME. SERVICE FEES FOR OVER 50 000 CLIENTS IF NOT MORE ALLOWS YOU TO GET A SALARY. A SALARY CUSTOMERS PAY. DON'T DILLUDE YOURSELF, YOUR SALARIES COME FROM CUSTOMERS, NO CUSTOMERS, NO JOB. DO YOUR JOB AND UNBLOCK MY ACCOUNT. FNB IS THE MOST USELESS BANK EVER.
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