JN
Jan N
Active since Nov 2016
6
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6 reviews3 months ago
Extremely bad service
I have been a client of Outsurance for around 20 years OT15565969. Last year a 54 year old lady with a learner driver’s license drove into my car (Jeep Grand Cherokee) right from the front and hit me on the passenger side front corner (she was driving on the wrong side of the road), thus not my fault at all. After contacting Outsurance I took my car to an assessor who estimated damage around R28k and appointed Front Row Autobody (Cresta) to fix it. I clearly communicated to Front Row, among other things, check the wheel alignment (my car was hit on the wheel as well), make sure all the body clips and brackets are in place and make sure the park distance sensors work. In the meantime Outsurance legal contacted me to inform me I will not get my excess back, because the R28k is too small to take the 54 year old lady to court. After numerous follow ups to Front Row there were still delays - some story they cannot find the parts, I phoned around and located cost effective parts within an hour, and advised Front Row. When Front Row claimed that the car was ready for collection I took a flash light and overall and visited them. Upon inspection, wheel alignment was not done, there were many body clips missing and some park distance sensors were not working and the cost now somehow escalated to R48k I did advise Outsurance of above. Front Row took the car for wheel alignment and fitted the missing clips. They informed me a second time to collect the car and after inspection the some park distance sensors were still not working. I informed Outsurance about this and they suggested Front Row take the car for a diagnostics at a Jeep agent - this was now many weeks since the car went to Front Row, so I received the car and took it myself to a Jeep agent for diagnostics. The sensors were faulty and Jeep quoted R20k. Outsurance paid me the R20k as I decided to get the sensors fixed myself, could not continue witout a car for any longer. During above painful and frustrating process I had to rent a car. Now about a year later the paint on the corner where the accident happened is cracking/starting to peel. So in summary the following: a)The person who caused the accident is running around without any consequences while the damage have escalated to around R70k not including fixing the now cracking paint. b)I had paid the excess c)Driving past Front Row Autobody this week I noticed they closed down - no wonder. d)Outsurance DOES NOT CHECK repaired vehicles, thus if I was not car smart I would have taken possession of a car where body panels were not properly fastened, wheel alignment was not done and with defective park distance sensors. Above is recorded in a call to Outsurance on 29Jan2026, reference number 7231885 So my questions are 1)Does Outsurance have ANY measures in place to check the work of the appointed panelbeaters? If so why was the work of Front Row not check, even after the fact that I made Outsurance aware that their workmanship was of an EXTREMELY poor quality. 2)Will I have to rent a car again when the paint get fixed? 3)Is Outsurance going to get my access back now that the damage is probably in excess of R70k? 4)Why could I source parts at a fraction of the cost the panelbeater charged? There can only be ***** involved? 5)Was the Outsurance appointed assessor *********** in the initial R28k assessment? 6)Has Outsurance got any measures in place to track/evaluate/asses escalating costs? On Monday 26 Jan 2026 my cars drive side window got hit by a rock on the highway and is cracked to the extent that it want to fall apart and was reported to Outsurance on 28 Jan 2026. Above is also mentioned in the recording of reference number 7231885. Upon follow up today (Mamello Seleka 012 848 1564) an assessor has not been appointed and they will try to find one on Monday. Is there somebody in Outsurance that can find an assessor and get this new claim and fixing of an old claim sorted out? and while you are add it convince me why I should remain a client of Outsurance With above I can really say I got something out from Outsurance - time wasting misery.
109 replies
40 months ago
ECSA completely unprofessional
ECSA keep on sending me incorrect statements not reflecting the payments I have made. All my e-mails to finance@ecsa.co.za or engineer@ecsa.co.za go unanswered. My ECSA login also do not work. They do not answer their phones, call centre is always congested, so how do you actually communicate with this supposedly professional organisation? My registration number is 20000049
0 replies
57 months ago
Terrible service - no service
Got cut off multiple times yesterday and this morning - each time I actually reached an operator I get transferred and cut off - Webafrica, if you want to keep my business get a REAL person to phone me - any e-mail or automated whatsapps will only accelerate me moving elsewhere.
53 replies
58 months ago
Utterly pathetic
After calling numerous times this morning to 011 644 4218 the I get transferred to Underwriting which does not answer or just get cut off - reference number 3952995. The last time I called I told the operator that if I get cut off again I will try and communicate via Hello peter - so here goes. The problems started when the nurse that came to my house try to sell Herbal life to my wife while trying to take my blood pressure with a broken blood pressure machine - the needle on the gauge was stuck and she un*****ed the lid and try to free it with her finger - this thing is obviously supposed to be calibrated - I can just imaging the accurate readings the previous clients go and the accuracy and consequences on their life cover....... I currently have forms that I am told to complete that is completely irrelevant to what needs to be done and I cannot find out what is going on...... PPS is supposed to be a professional setup. So PPS I would very urgently request that you get stable phone lines - they actually tried to phone me back but it gets cut off AND get some staff in you underwriting department - there is currently nobody there OR there is somebody there that just cuts off all the calls and lastly, do not respond to HelloPeter issues with automated responses like the one below - this is really pathetic. So as I am a member for 30+ years are you going to call me and sort above out? Dear XX, We have received and reviewed your post. A formal complaint has been logged for investigation and resolution. We will be in touch with you to resolve this matter. Kind regards Neeven@PPS
53 replies
82 months ago
Standard bank IT3B unacceptable service
Standard bank allocated all interest on an fixed deposits made in June 2017 to June 2018 for the 2019 tax year. All other bank allocate interest spread properly over the whole period and issue multiple IT3B's for each respective tax year. By allocating all the interest to one tax year results in the income tax being much higher than if spread over more than one tax year as it should have been done as the interest was earned like any other income. Multiple inquiries to Standard Bank in Bethlehem since June 2018 has still not resolve this issue. What should I do ? My next step is to contact the ombudsman as Standard Bank seems to be incompetent to sort out such a simple issue.
166 replies
85 months ago
Blatant fraud at Telkom store Riverside mall, Nelspruit
Staying in Johannesburg, I was visiting my mother in law in Nelspruit on 22 March 2019 and visited the Telkom store in Reverside mall to get her a Samsung tabled with data contract as advertised by Telkom. The fact that I had only one day to get the tablet to work properly, was in detailed explained to Telkom. The contact involved checking if there was coverage at my mother in law's home, which Telkom did and assured me there was coverage. The tablet was set up in store by Telkom but when I got at my mother in law's home it would not connect to the internet, even after spending 45min with the Telkom call center ref no neo ********** 9. I went back to the Telkom store and brought the matter to the attention of the manager who got some technician to work on it and assured me it was a setting issue which he fixed. When I go back to my mother in law's home, it still did not want to connect to the internet. Now furious I took the tablet back to Telkom and demanded they cancel the contract because it did not want to connect to the internet. Now for the fraud part - the manager then tried to sell me another data package for TWICE THE PRICE that connects to any data service provider (Telkom, Vodacom and MTN) and does not ONLY rely on Telkom data coverage. Telkom thus sold the tablet and data contract while KNOWING the Telkom data coverage does not work - this is fraud!! I obviously did not go for this NEW package (by now I was fully convinced that Telkom will lie about anything they sell) and the manager cancelled the contract and assured me there would be no charge whatsoever. Another lie. My mother in law informed me on 18 April 2019 that she received a Telkom invoice for a "Termination penalty" and other charges of R2883 !! Thus the fraud is continuing!!! The account number is on the invoice is ********** 41 and the invoice number is ********** 759. Telkom, if you care about fraud at your stores and wish to fix above please call me at ********** 956 so I can provide the full details ID no etc.
0 replies
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