Active since Mar 2009
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8 reviews59 months ago
Rain 5G is great
I changed from my fibre service provider that could not provide what the advertised. I went with rain 5G and my speeds are awesome. Thank you Rain
1 reply
60 months ago
Home connect Fibre speed issues
I opened an account with HC and Boleng that installed my Fibre. First I was on the 20/2 pacakge which I was happy with. But I then decided I want much more speed and applied for the 100/10 pacakge. I was quickly upgraded to it but since then I don't even get 40% of that download speeds and even worse sometimes. It's been pillar to post between boleng and Home-connect and after more than a week this problem is still not sorted out. I am at the point to just cancel everything. It apparently would have been escalated and fixed today, but guess what. My customer number is POLG005
1 reply
80 months ago
System useless on a motorcycle.
I had a bike track and recovery system fitted to my motorcycle yesterday as my insurance company requested it. This morning I just phoned them to find out if the tracking system will also work if my bike ignition is off. They did explain that I could track it with the online app when the ignition was on. The problem is they can not track the bike from their side either if the ignition is not on, which makes the system completely useless for a motorcycle as they hardly ever steel motorcycles in South Africa in that fashion. A bike is loaded onto a bakkie or into a truck and then driven away, which says that they will not be able to track and recover my vehicle. After being put through to 4 different departments, and one agent of cartrack saying that it has a battery in the system and can be tracked by them without the ignition being on and another agent saying that they will not be able to track the motorcycle without the ignition being on. Their own personnel don't even seem to know the system. I told them in that case I want to cancel the contract,to which they informed me that there will be a cancelation fee. I will not pay a cancelation fee for a system that meens nothing to me and will not be able to recover my property. They wanted to put me through to a manager, but I said he can contact me6, as I have been on my cellphone for 20 minutes already. Still waiting. I think I should contact the ombudsman with this regard. Also Miway insurance, they of all people should know that most bikes are stolen by being loaded onto a truck, but they still contract with Cartrack. Never ever deal with cartrack.
3 replies
81 months ago
Miway is tops
Vusi helped me to update my insurance. He was very professional and knowledgeable about their insurance product. Thank you very much. I'm very pleased with the service.
1 reply
89 months ago
Amazing service
Thank you for the great service. Bought a cloud nine bed from them yesterday morning and it was delivered within 30 minutes. Great product, team and service.
0 replies
97 months ago
Fnb connect doesn't have a clue
This is the second time I am reviewing the same issue with Fnb connect. They offered me a top up contract on my ultimate connect package, which turned out to be a complete different contract and not what they told me. In the end I said I will take the contract as is but they need to pay me back as both contract amounts was deducted from my bank account. Still waiting for that. But now when I log in to my account and look at my connect contract, it shows the data from the previous contract, but nothing goes off on that data. I have to phone in give my security details then they tell me how much data I have left. I asked them what if I need to purchase extra data, where will it go. I was told that it will be allocated to my new top up contract. So I bought 300mb extra, and guess what. Yip. It was added to my old contracts data which still shows but I can't use. They now say there is a cache problem on their side and it will only be sorted out by 1 July. So my data will run out by then and I can't top up because the data that I but will be added to my old accounts data and I will be forced to pay out of bundle rates.????? What the heck. Who does business like this. I think my only recourse is to go via the ombudsman. Never ever get Fnb connect. They are beyond useless.
1 reply
97 months ago
Fnb connect shambles
I am on the the Fnb connect unlimited airtime package and buy data as I need it. A while back a Fnb consultant contacted me and said I could top up my account on a month to month basis for R266. 40. I decided to go for this as I buy about 5gb airtime a month and that costs me more. This morning my normal Fnb connect amount went of, plus R375. 00 for the new top up. I thought I will sort this out later as it is more then I was told. Later this morning I received a SMS stating that my new 5gb contract has been activated. When I tried to make a call it said I don't have enough airtime and should top up. When I phoned Fnb connect they said I applied for the new 5gb contract without any airtime (which was not what I agreed to with their consultant, and I still paid for my unlimited contract). I also haven't received any of the so called new contracts data either. They said they will look into it. It still shows that I'm on the unlimited contract with the data remaining that I bought. They still have not fixed THEIR ****** up. I can't make calls and my data is running out. Seriously not impressed. Spoke to Paballo at Fnb connect and my reference number was : CAS /32685/F5G8Q6. I want the R375 to be refunded and for them to activate my unlimited account again so I can make my calls.
1 reply
116 months ago
Ripped off
<p>My mother took her 2010 Suzuki swift into McCarthy Suzuki Menlyn. The heat gage was not working, but the vehicle does not overheat and nothing is wrong with the vehicle except for the gage. She took the car in and they kept it for one day. They then charged her R740 for diagnostic services that was apparently run on the vehicle just to tell her the heat gage was faulty and had to be replaced at a cost of R8000. We already knew the fault. Why did they not just tell her the cost of the gage to start with. They say the diagnostic charge will be deducted from this amount. Mug mother is a pensioner with meager funds. This sounds like a quick way to make a buck. Shame on Suzuki for ripping of an old lady. Very disappointed in them. </p>
1 reply
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5 (62.5%)