Bridget C

Active since Nov 2016

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Reviews

9 reviews

5 months ago

Juanita helped me obtain a copy of my updated policy after my premium went up with no communication from Platinum Life

Juanita helped me obtain a copy of my updated policy after my premium went up with no communication from Platinum Life. Thank you, Juanita.

1 reply

VW Barons Pietermaritzburg

7 months ago

Daylight ******* & Shocking Service

Daylight ******* & Shocking Service from Barons VW PMB in December 2025

0 replies

Platinum Life

25 months ago

Debit order details ...

Debit order details updated immediately

1 reply

Standard Bank

26 months ago

Excellent Customer Service

I forgot to send proof of payment for an earlier payment date and when the debit order still went off, I was contacted promptly and refunded within 5 working days. 💪 I tried to rate the agents service but hellopeter on whatsapp didn't allow the review 😑

1 reply

Platinum Life

34 months ago

I needed to make arr...

I needed to make arrangements to pay my monthly debit order at a later date and Chrysanthea Pillay was able to stop my 31 October debit order and postpone to 22 November!

1 reply

Platinum Life

50 months ago

Responded to request...

Responded to request within 24 hours

1 reply

Cell C

80 months ago

CELL C SERVICE IS SHOCKING ONCE AGAIN!!!

Please see email below. I have responded to all your sms's and emails and you have still blocked my phone. I will forward you the sms's if you like. I am so angry that i have taken an upgrade. I do not want to be a Cell C customer any more!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The debit order was supposed to be run on 28 December. Call C ran it on 20 December there were no funds in my account. I was charged R60 for the unpaid debit order. I want a refund of this R60. I asked that the debit order be run on the correct date, and on 2 separate occasions after that. I have advised a consultant telephonically this morning, that i can pay by tomorrow or you can run the debit order on 27 and 28 January but she will not unblock my phone!!! I asked for her to email me the cell c banking details so that i can make payment and i have been typing this email since and I am still waiting for the email from her. Still no email from her half an hour later. This is unacceptable. I will try to get some funds together now. I only get paid again on 25 January, it takes 24 hours to clear. I am not happy and will be posting this on Hello Peter once again. Service from Cell C is shocking!!!!! PLEASE UNBLOCK MY PHONE IMMEDIATELY. I HAVE BEEN A CUSTOMER OF CELL C FOR MANY YEARS, YOU CAN CHECK YOUR RECORDS AND SEE HOW LONG I HAVE HAD THE SAME CELL C PHONE NUMBER. I HAVE NEVER HAD A PAYMENT ISSUE LIKE THIS BEFORE. I LOOK FORWARD TO AN URGENT RESPONSE. NOT IN 3 DAYS TIME........ ________________________________________ From: No_Reply <***> Sent: Wednesday, 08 January 2020 21:05 To: Bridget Comrie Subject: This is an auto reply message – Please do not respond to this message Good day Thank you for your email. This is an automated response. Please do not reply to this email. For future reference, kindly input your cell phone number on the subject field of your email in order to fast track your query. [Description: Description: Description: cid:image001.jpg@01CF4820.D59C7E30] [Description: Description: Description: cid:image002.jpg@01CF4820.D59C7E30] [Description: Description: Description: cid:image003.png@01CF4820.D59C7E30] Here are some quick tips on how you can manage your account . If you require assistance with: · Your current usage on calls made, SMSs sent and current balances, please dial *147# or *101# · Statement requests, please visit https://www.cellc.co.za/my-account , sign up for My-Account on the Cell C website and you will be able to download your statements in PDF format. · Activation and deactivation of Value Added Services (BIS, Data Bundles, Product Information) please dial *147# · Your upgrade date, please visit https://www.cellc.co.za/my-account and to upgrade your contract please call us on 084143 · Manual payment confirmation, please email ***<mailto:***> or fax your proof of payment to ***. Regards Customer Care [Description: Description: Description: cid:image004.jpg@01CF4820.D59C7E30]<http://www.cellc.co.za/stores> [Description: Description: Description: Description: STAY CONNECTED TO YOUR WORLD. CLICK HERE TO FIND THE BEST DATA OFFER TO SUIT YOUR NEEDS http://www.cellc.co.za/data-specials]<http://www.cellc.co.za/data-specials> [Description: Description: Description: cid:image006.gif@01CF4820.D59C7E30]<https://www.facebook.com/CellC.SouthAfrica>[Description: Description: Description: cid:image007.gif@01CF4820.D59C7E30]<https://twitter.com/CellC> PO Box 786005, Sandton 2146 Cell C Service Provider Company (Pty) Ltd Reg no: *** VAT no. ***

3 replies

Neotel

118 months ago

No service

I have just been told we have reached our data usage limit and there has been no-on at home all morning.....................................Our wi-fi is password protected!!! I am still not receiving a response to my emails to customer service. Who is the MD of this company??

0 replies

Neotel

118 months ago

Shocking Service and Bad Network

I have been experienceing network and billing issues with this company for almost 6 months now and even though my case has been escalated to someone i have yet to receive a response from my last correspondence over a week ago. They keep billing me for data usage over and above 15 GB contracted with them, even though i have repeatedly told them to suspend the line if this limit is reached. I have asked them to cancel the debit order instruction which they have said they will do but the debit order still went off. We do not have data for at least 2-3 weeks of every month but i keep getting billed for R 500 to R800 when it is only supposed to be R 226. They give me credits but that doesn't solve the network issues. I do not accept that we are even using 15GB per month as the network is always down and they refuse to get a techinican to call me even though i have requested it many times. I have spent a small fortune contacting their customer service call centre. I want them to take back their modem and credit the remaining R700 due on the contract for the modem, as i believe that they have breached the contract by not providing me with internet access. When there is access it is so slow that i cannot even do internet banking or a sars return, nevermind reading my emails. I even have to do this posting at work as my internet as home doesn't work properly. I need help please. I cannot deal with this company anymore.

14 replies

Review Distribution

5 Star

5 (55.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

4 (44.4%)

Bridget C

Reviews

Juanita helped me obtain a copy of my updated policy after my premium went up with no communication from Platinum Life

Daylight ******* & Shocking Service

Debit order details ...

Excellent Customer Service

I needed to make arr...

Responded to request...

CELL C SERVICE IS SHOCKING ONCE AGAIN!!!

No service

Shocking Service and Bad Network

Review Distribution

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