YM
Yas M
Active since Nov 2016
20
Reviews
0
Industries
Reviews
20 reviews8 months ago
I had a very helpful experience with Tondi H
I had a very helpful experience with Tondi H. He organised roadside assistance for me very promptly and they showed up before the expected arrival time. Very happy with the service from both Tondi H and the roadside assistance representative.
53 replies
29 months ago
Cancel order
I ordered a phone/contract and my details weren't captured properly so I was advised in-store to cancel the order/contract and start again because they couldn't do anything in-store. Everything needs to be done over the phone but no one answers or if someone does I am transferred and no one picks up. This is so ****ing frustrating. The in-store reps say they do not have access/rights to cancel the order yet you guys are so quick to sign up people. I am no longer interested in this contract just because of this - it's so hard to get anything done or to get the right person to speak to.
0 replies
35 months ago
Poor customer service
I usually don't have issues with items that I order from Snatcher. But this last order has taken almost 4 weeks to fulfil and when I received the order it was the wrong item completely. I ordered a memory pillow and received a 3 tier trolley. There is no easier way to contact the company. I've dealt with 3 different people on email and I keep having to repeat myself with what is wrong. I just want the item I ordered or a refund. I don't think I'll be ordering anything from Snatcher again. Rather stick to places that have proper processes in place and better customer service.
53 replies
52 months ago
Kiko Vitals - 2 weeks still no delivery of order
I ordered x 2 of the hormone balance supplement on the 3rd of January. It is 2 weeks and I haven't received my order. No one responds to the contact email and the Courier Guy number. I had to contact someone else who stocks this product to get a hold of the owner and I still have not even received acknowledgment of my email sent to find out where my order is.
0 replies
52 months ago
Kiko Vitals - 2 weeks of not receiving order
I ordered x 2 of the hormone balance supplement on the 3rd of January. It is 2 weeks and I haven't received my order. No one responds to the contact email and the Courier Guy number. I had to contact someone else who stocks this product to get a hold of the owner and I still have not even received acknowledgment of my email sent to find out where my order is.
0 replies
59 months ago
No refund
I did not receive part of my order and logged it to get a refund. When I queried when I will be receiving the refund because the 3 business days had passed, I was told that it's not within the time frame so I will not be getting my money back. So I must follow up after UberEats did not follow their own protocol? It's still my money that needs to be paid back to me. You've lost a customer.
0 replies
59 months ago
Excellent service - Barry Beukes
I just wanted to commend the service I received from Barry Beukes at the Krugersdorp branch near Key West Mall on Tuesday 15 June 2021. Thank you very much! :)
53 replies
59 months ago
Excellent service - Barry Beukes
I just wanted to commend the service I received from Barry Beukes at the Krugersdorp branch on Tuesday 15 June 2021. Thank you very much! :)
0 replies
63 months ago
Pathetic fibre service
On Tuesday night my fibre line went down and we called the customer care to log a ticket Wednesday morning. They said the router needs to be reconfigured as they can’t reset the settings from their side. And they would ask a technician to come and fix the issue. Usually I get an email and a sms to state the reference number etc. I got nothing. I followed up again in the day and spoke to a consultant named Ismail. He said something similar about the configuration settings and said he would log for a technician to come and fix the issue. He gave me a reference number and I asked for it to be emailed as well which he didn’t. I logged two tickets on the self portal as I feel nothing has been done. I followed up again Thursday and spoke to another consultant who said the line has been assigned to a technician. It’s been more than 48 hours and no one has called or even emailed to state the progress of the matter. It’s now going to be 5 days without internet including the weekend and still no communication from Vodacom. I’m always following up and get no solution and you want stupid surveys to be completed after speaking to these consultants when you haven’t done anything. Pathetic service. We consumers don’t have much choice as well when it comes to the fibre providers because of areas. So we must put up with pathetic service when there are probably better service providers out there. There needs to be better communication, work ethic and more technicians hired instead of this nonsense of 48 hour turnaround time when you don’t even to stick to it. I want the week’s worth of money given back to me since I received no internet service. So quick to debit me when it isn’t even the 1st yet. Vodacom and Metrofibre are useless. No communication and lack of service. Don’t offer something if you can’t actually provide it.
244 replies
64 months ago
Terrible company and abusive management
This Kirby company called me before lockdown in February 2020 to say they are servicing the machines for R450.00 with a new bag and would I be interested. When my machine was with them they called after 4 days to tell me that there was a problem with my machine. The extension cord they said was not working properly and that they had to replace a part in the machine. They did not ask me first if it is okay to open the machine and also replace the extension cord they went ahead and did it. I told Leon and Jason that there was nothing wrong with the machine and that my cord still looked brand new, he said I could have not seen the problem because they have the tester to test the voltage. I also said there was nothing wrong with the machine for them to have put a new part he also said they tested it and found that it had to be replaced. When the machine was given back to me it did not look like mine. The extension cord was now grey and short and the colour is silver instead of the gold colour it was with a long beige extension cord. It feels like it is not my machine at all. When I told Leon that I called the office to find out why is my extension cord was short, before coming to see them and was told by his staff member Annetjie that the cords come short and no longer long. He called her and shouted at her on the top of his voice in my presence telling her to stop lying to the customers. My machine had a gold look and long beige extension cord (Diamond Edition). When I told Leon that this machine does not look like mine it is silver and has a grey short cord and showed him a picture of my machine that I had on my phone, he barely glanced at it and said I took that picture in the sun and brushed me off. He was extremely rude. When I told him the picture was taken in the comfort of my own home not in the sun he disregarded me and left me standing there. Him and Jason continued with their businesses and just ignored me. I had to ask him to help carry the piece of waste machine back to my car. When I told Leon I will report them to their head office in America, he said I can go ahead he will even give me their email address. I told him it was wrong to shout at his staff member in front of me and that he must not fire her because she spoke the truth. He then said if she does get fired it would be my fault because his manager Jason saw it all. I just could not believe this was happening to me, they just did not care no matter what I said. We were on stage 4 of the lockdown and both of them were not even wearing masks while working and seeing customers to think they are heading that office. My health was also at risk on top of the humiliation and intimidation from these managers. I paid R1,203.00 for a machine that does not work well and also feels like it will fall apart. It does not go all down to suck up the dirt, it's very cranky as though the motor has been replaced. Please do not take your machines to them for services they are in Edenvale Kirby (Dynamic Promotions CC), 49 Plantation road Eastleigh, Edenvale or even purchase machines from them. My heart is so sore because they took my good machine and gave me a piece of waste. I was so shaken and just could not believe how I was harassed and spoken to abusively so much by Leon and his manager Jason just staring and agreeing with it. Terrible company and abusive management.
336 replies
Review Distribution
5 Star
5 (25%)
4 Star
1 (5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (70%)