Active since Nov 2016
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6 reviews4 months ago
Drone Gear SA (Order #13291)
I am extremely disappointed and frustrated with the service I have received from Drone Gear SA. What should have been a simple, low-value purchase has turned into a week-long exercise in being ignored, given incorrect information, and left without any form of accountability. I placed and paid for my order on 25 November 2025, and received the usual automated confirmation saying the order was being prepared for shipment. After that, the communication stopped completely. No updates, no shipping notice, nothing. After days of silence, I had to chase the matter myself. On 1 December, only when I phoned in, I was told: The pre-owned Mavic Pro 220V charger I paid for does not actually exist in stock. Only one item is available, And no one bothered to notify me of this. Accepting payment for an item you do not have, and then saying nothing, is unacceptable. This is not a complex order. It is a used charger. If it’s not in stock, the customer must be told immediately. I requested an immediate callback from Jaques. I was assured he would call me. No call came. Because this was already a serious communication failure, I drafted a detailed email and sent it to all three directors of the company, including the very director who was supposed to phone me back. As of 5 December: No one has called me, No one has responded to my email, No one has taken ownership of the issue, No one has provided any explanation whatsoever. In other words: I have been ignored at every level, from basic customer service right through to company directors. This is not simply poor service. It shows a complete disregard for customers, their time, and their money. I expect the following immediately: A written explanation for why payment was accepted for a product that was not in stock. Confirmation of whether the remaining item will actually be shipped. A prompt resolution for the unavailable item (refund or alternative). An explanation for why all communication ceased, including why not a single director responded to a formal escalation email. Clear steps from Drone Gear SA to ensure this does not happen to other customers. The silence and lack of accountability have made what should have been a straightforward purchase unnecessarily difficult. This experience reflects extremely poorly on the company. – Kobus Raath
0 replies
15 months ago
Hyundai Tygervalley wheeler dealer
I am in the market for a new small car. I purchase cars every 5-7 years, so not a daily acutance, and expected a lot more than what I got from Hyundai Tygervalley. This must be the worst dealership in the area unless you like wheeler dealer types and have lots of time to waste. During the week preceding the visit to Hyundai Tygervalley I visited Toyota, Citroen, Peugeot, Opel on appointment and just popped into KIA, Suzuki, Renault and Hyundai, unannounced. As everyone else, I need to see and feel the car, ask questions about features and functions, including technical bits. This includes differences between models, engine type, gearbox type, how the new auto boxes work, etc. If that fits my requirements, I need to test drive the car. The chap that met me at the Hyundai Tygervalley door was a young, whannabe wheeler and dealer – a character you would expect in a slapstick b grade movie representing a not so reputable second hand car dealership. He could NOT answer technical questions on the differences between models, i.e. why there was a R90K difference in price between the manual and automatic version of the same car. Now I would accept a R20K to maybe an R40K difference but not R90K for an auto box on these types of cars. Everything we discussed I received a “for you, I get the best price, I guarantee that” accompanied by a handshake. I ignored the handshakes. All I needed was information on the differences and the price of the car and selected accessories. To cut things short I requested a quote on one of the seemingly suitable models, as I was interested in the service fees, "on the road" fees, etc. that are typically excluded from the listed car price. It seems that he was not authorized to quote me on the car and had to run off to the financial manager for approval (or something). She was busy at the time. While we waited, I was wondering about all the “best deal for you, I promise” and handshakes that were going on. All BS by a whannabe wheeler and dealer. After I grew tired of waiting, while not receiving any further feedback on the pricing or the delay in getting the pricing, I left. The FM phoned me on Monday requesting additional information before she could provide me with a price. They had ALL my info as I purchased two Hyundai’s from them in the past, ten or so years ago. The salesperson confirmed my info on record. After the call from the FM I received several calls and WhatsApp’s from the dealership, including the DP, but still have NO clarity on the differences between models of the pricing. ALL I NEED IS A PRICE. This should not be a mystery or require authorization from the FM. Hyundai Tygervalley is about 5 KM from my house. So were most of the other dealers I visited the week. I WILL DEFENATELEY AVOID THEM. I will travel the extra distance and visit Bellville or Cape Town if you need any form of service. But then, if you like wheeler dealer types and have lots of time to waste, HYUNDAI TYGERVALLY is the spot.
0 replies
70 months ago
NO order delivery, NO Feedback
I was so impressed with pricing on specific hardware advertised by LMSA on their website. I placed an order for an item showing in stock on the 23rd of June. The delivery time was shown as 7-10 working days so expect the delivery around the 3rd. I phoned a couple of times in that week to find out what the state of my order was with no answer from anybody at the call centre. I requested several callbacks that did not help. I did however received a message around the 3rd saying they were out of stock and that the new stock will arrive on the 16th if not sooner. Well, needless to say, all further call to clarify this was unanswered. My order still shows as in a "Preparation" state. I’ve sent some emails to the listed email addresses to find out what is going on, but to no avail. I am starting to wonder if this company is stealing my money, if they have any intent to send me the product I’ve ordered, if the price is going to be the same with the new stock coming in and what state the product will be in once delivered. With this type of service, I really DREAD having to return the order I am very concerned about my R9000 I deposited to their account. To date, I have had NO feedback whatsoever regarding my order except for a message saying it will be delayed. Once/if this order is delivered, it will be THE LAST TIME I will EVER do business with LMSA!
371 replies
109 months ago
LRE Properties - WHAT A DISAPOINTMENT
<p>I AM REALLY DISAPPOINTED IN THE LEVEL OF SERVICE I'VE RECEIVED FROM THE LE MAINTENANCE TEAM!</p> <p>We have a rental property that became available early in April after a long legal battle and tremendous cost to have a tenant evicted. We did some research on the internet and found LRE (Lucas Real Estate) with the best-reported feedback for agents in the area. We needed some repair work before tey could let the property.</p> <p>The repair work was discussed with both the plumber (LRE contracted) and the LRE Project Manager (Michael) and quotes requested. These were revised and approved. During this time the work schedule was clearly communicated to Micheal (by mail) and was clearly reflected in this quote (which was a bit vague initially.</p> <p>In all the excitement, and urgency to get the property let, I made ONE CRITICAL MISTAKE! I DID NOT ASK FOR REFERENCE SITES WHERE YOUR LRE MAINTENANCE TEAM HAVE DONE ACTUAL REPAIRS!</p> <p> Work was approved and deposits paid on the 11th with the plan to have the property ready to show to prospective tenants o the 19th of the same month - minor repairs. </p> <p>After some site visits and emails commenting on the workmanship, I found the following on the weekend past (Saturday 6th) almost a month after they started work.</p> <p> </p> <p>These are comments on items in the state as I found them relevant to what was quoted for.</p> <p>1. There are still wall plugs and holes in the walls.</p> <p>2. Cornices were never refitted, it was merely smeared with “paintersmate” (or something similar) and repainted.</p> <p>3. Ceiling repair and repaint looks really uneven as if it was only partly done – there seem to be old paint / new paint boundaries. There appear to be sections with one and other with two coats of paint</p> <p>4. The repaired ceiling crack in the kitchen is in the process of cracking again – within less than a month. To repair a crack in a ceiling where two ceiling boards meet is normally done by applying a mesh, rerender the surface of the ceiling and repaint. I do not believe this was done, hence the crack reappearing.</p> <p>5. The kitchen cupboard was never removed and replaced. Some parts of the cupboard were removed and replaced with some random incorrectly sized and seemingly used other planks (they had stain marks of some kind as if it was used a shelf of sorts in the past). The kick plate was not fixed (only one ***** on the side) and with a large gap with items, if not placed correctly (too far forward for instance) will fall in and end up under the cupboard bottom shelf - the cupboard base was not cut deep enough. The kickplate and the rest of the cupboard were also not sealed in any way. As this was the cupboard the held the sink, and most susceptible to water damage, and the primary reason for replacing this was due to the fact that the old unit was rotten, I would have expected better care and workmanship especially here. Along with this, the same rusty hinges were refitted and the cupboard was not fixed to the adjacent cupboard. THIS WAS NOT REMOVED AND REPLACED WITH A NEW CUPBOARD AS QUOTED! The old rusty hinges were refitted rehanging the old doors.</p> <p>Even during my meeting with Michael (LRE Project Manager) on the 6th of May, he was of the opinion to, in his words, (quote) “cut new board and fix the bottom shelf”. THIS IS NOT WHAT WAS QUOTED FOR AND NOT EXCEPTABLE.</p> <p>6. The passage linen cupboard is a joke and looks like an amateur build. This consists of a plank with hinges *****ed directly to the uneven brickwork. The skew brickwork was specifically pointed out to Michael (LRE) and he was fully aware that this was going to be tricky cupboard to build. The shelving rests on three shelve studs knocked directly into the brickwork (tiny plastic studs). On the opening side some odd pieces (again looks like some s**** wood collected from somewhere else) – four pieces in all, and not finished on the inside of the cupboard (this is now besides the odd gaps that seem to serve no purpose on the inside. The top of the cupboard, as It meets the ceiling is finished in BLACK *****s without covers. Again the bottom shelf is cut the incorrect shape with items able to disappear under the bottom shelf never to be found again (must be done by the same person that built the kitchen cupboard). With the door hinges *****ed directly to the brickwork, it is not possible to trim the door into position or at least hide or disguise the known skew walls. I have a fair idea on how to build and fit a cupboard - I’ve done this before and it's actually well documented. I must say the best word I could use for this installation is REALY ****. Even a Semble-It cupboard trimmed in properly would have looked better. PS - I really do NOT not like Semble-It cupboards.</p> <p>7. The sliding door was repaired (glass refitted) and reassembled upside down with the safety lock pin holes on the floor. This is unsafe as someone might trip over the lock (quite logical). Micheal was not interested in reassembling the door and suggested I reinstall the lock pin hole on the bottom. After explaining the possible safety issue he suggested I just refit this on the now top rail. When I drilled the pilot hole I hit what appeared to be glass inside the frame (glass to big for the frame). Then not to risk breaking the really expensive glass I stopped. Only after this and I suspect Jeanne (the LRE rental agent) had a word with him, he reassembled the door the correct way round. However, on the reassembly of the door (right way up), the glass rubber seals were not reinstalled properly and now the door DOES NOT WORK at all. It is impossible to move the sliding (opening) part of this door. This was marked as “outwork” with my understanding that this would actually be done by a sliding door repair or manufacturing company as I could have purchased and entirely new sliding door for the quoted price. My assumption at this point is that LRE must be using really expensive and highly rated safety glass. I've requested info the glass used – thickness, and if indeed it is safety or laminated glass. The reason this price was excepted, was again, due to time pressure and the assumption that refitting a new door will have a high labor charge and possibly take to long. All I have now is a really expensive leaking patio window with a scratched frame.</p> <p>8. The washing line was not touched or refurbished in any way</p> <p>9. Another reason for the annoyance with the workmanship and the trigger for the detailed scrutiny is when I received the quote from the electrition Jeanne (LRE rental agent) arranged to do the electrical inspection (contracted LRE company I presume) and issue an electrical certificate. This was a requirement from the Municipality due to the fact that the power meter was bypassed by the previous tenant. Without this certificate, the house is not habitable as the Municipality may shut off the power at any time. Jeanne was a star and organized someone to do the inspection again on super fast notice (fantastic, thanks). The problem was the content of his report that I DID NOT EXPECT.</p> <p>a. Open connections on light fittings – these were removed and refitted by the LRE team. I supplied them with brand new fittings and globes. The open wire fitting referred to is where the old light was attached, and someone on the LRE maintenance team did not deem it necessary to climb into the ceiling and do their job properly to disconnect the old fitting.</p> <p>b. The extractor fans I purchased are reported broken and not installed according to the electrical regulations.</p> <p> </p> <p>There is one thing I do not mind, and that is to pay for work I either cannot do myself or do not have the time to do. I DO HOWEVER MIND PAYING FOR INCORRECT WORKMANSHIP OR PAY TO GET THE WORK DONE TWICE!</p> <p> </p> <p>With all the fittings removed and refitted by the LRE team, came with its own issues. The initial fittings were fitted with butterfly nuts – as it should be. See attached images. However, all the fittings the LRE team fitted where merely *****ed into the ceiling board with chipboard *****s – only one ***** per fitting in some cases. This is a really cheap and inefficient way (the term gyppo move come to mind) to fit light fittings – no one will see this, so I cut the corner and do it on the cheap. The fittings are loose with the issue here, that as soon as any force is applied to the fitting to remove the glass in order to refit a globe these *****s (or the ONE *****) will pull out the plasterboard, this will endanger the tenant, put me as well as LRE at legal risk and require me to pay someone else to refit the lights or to go to site and refit the fittings myself – WHAT AM I PAYING THE LRE MAINEANCE TEAM FOR?? ARE THEY ENSURING THEIR OWN FUTURE JOB WORKLOAD?? Bodge it now while getting paid, then charge the client again in future to fix it once the fittings fall off??</p> <p> </p> <p>The funny thing is that I supplied butterfly nuts when I delivered the brand new light fittings – odd that no-one would use either these or the ones that were removed when they removed the old lights.</p> <p> </p> <p>10. The gutters were not cleaned – lots of dirt and rubble still in them. Further, the pa****t at the front of the garage was NOT sealed as stated. The LRE maintenance team merely painted the top of the brick wall. The gutter itself was full of water and drip on the garage floor and the door face when open – THIS WORK WAS NOT DONE. PS. Both of these issues was pointed out to me by Micheal on the initial site visit – I was quite impressed at the time.</p> <p>Speaking to Michael on Saturday, again, was of the opinion that this could be “patched” from the underside. In my opinion, you quoted me to repair the leak in the pa****t. This would require the water-bearing side of the gutter to be dry, cleaned and repaired. Whether this is by means of a rubber heat seal or some other form of mechanical seal I would not know. This would, however, be needed to stop the water entering into the existing hole. But, by trying to seal this from the bottom will merely stop the water drip temporarily and delay the inevitable repeat leak and another callout to do the same work AGAIN. THIS WORK WAS NOT COMPLETED AS QUOTED FOR AND IS STILL OUTSTANDING.</p> <p> </p> <p>11. The minor work as was stated in the email (while quotes were done and listed in the revised quotes) is also wide open for interpretation regarding the quality of the work.</p> <p>a. The tiles mentioned in the email referred to some loose tiles in the shower in the main bedroom. These are grouted back with floor grouting and still sounds hollow. This means the tile was NOT reglued and still not fixed. The floor grouting also is not waterproof and could cause damp leaking into the wall.</p> <p>b. The driveway paving, this falls in the same class of workmanship as the linen and kitchen cupboards. This is half done and quite unsightly! There is no (or minimal at best) cement between the reinserted bricks. This means that they just break out within days.</p> <p> </p> <p>12. With the refitting of the of the bathroom fittings and fixtures, Michael drilled a hole through the water supply pipes in the (bigger) bathroom after being warned by my wife of this risk, as I've done this in one of our other properties in the past. This required the wall to be chopped open and the pipe fixed. I did not see how the pipe was fixed and again looking at the quality of the other work that was done here, I am quite worried that this is going to cause an issue in future. </p> <p> </p> <p>Due to the house being eight years old Micheal advised that the same tiles would probably not be available, and from experience know that even with the same tile from different batch could differ in appearance (previous restoration work that I did). He recommended a mosaic that I approved. This was installed but again the grouting not applied properly, in at least two places. Now, again sitting with the risk of damp leaking into the wall and the adjacent bedroom. Further, the adjacent tiles (both to the left and the right) are chipped and not sealed and the grouting above the mosaic, as it joins the wall, not painted.</p> <p> </p> <p>I supplied Michael with a new washing line cord just to get the work done. I also gave him some of my butterfly nuts to refit the lights. THIS IS ACTUALLY LUDICROUS, THAT I NEED TO PROVIDE PARTS AND COMPONENTS FOR WORK THAT LRE QUOTED FOR AND AGREED TO DO.</p> <p> </p> <p>My biggest issue is, what else was not fixed or done to a substandard level by the LRE maintenance team that I missed and that I need to redo in the following year or so due to their (LRE contactors) shoddy workmanship. Further, if the electrition was wrong in pointing out faults (broken fans, incorrect wires used, etc) regarding work LRE performed, what else is listed in his quote that is not actually required to have the electrical cert issued, but just added to earn a quick buck??? </p> <p> </p> <p>This house was built and signed off by an electrician about 8 years ago (fact). The power meter was tampered with (fact). The Municipality need a new electrical cert (fact). Where do all the other electrical listed work (R6500 or so) come from? I know the DB board need to be looked at as this is where they bypassed the meter, but the other items??? I know that some of the items are due to LRE’s shoddy work and I expect it to be repaired (should be repaired by LRE) or, if these are not actually faulty (fans and fan cables) and not required to be repaired or replaced, is he then offering me the same level of service LRE is – ripping me off (in my opinion), listing unnecessary items to an unsuspecting homeowner. This contractor was recommended by LRE, so immediately, after looking at your other work is a bit dubious about his quote and required work list. I REQUESTED A SECOND INSPECTION DONE AT LRE’S EXPENSE BY “TECHNO-BUGS” OR OTHER INDEPENDED CONTRACTOR TO VERIFY THE ELECTRICAL INSTALLATIONS AND REQUIRED REPAIRS.</p> <p> </p> <p>Is it not this shoddy workmanship and the seeming lack of interest to complete anything properly not the reason that the prospective tenants that Jeanne have taken to the site, turned the property down??? </p> <p> </p> <p>Looking at this insignificant and small project, then, if ABILITY and the ATTITUDE toward DETAIL and work PRIDE are any reflection on the way LRE functions, I really need to know this before they place a tenant in my property. If this is the SERVICE a landlord will receive I need to cancel my engagement with LRE immediately and find a property rental firm that does actually care about the QUALITY of work and SERVICE offered in a TIMELY manner. This experience has made me extremely weary of LRE’s ability to let and manage my property.</p> <p> </p> <p>Looking their your website, Mr Lucas van Vuuren (owner of LRE), make statements using terms such as TRANSFORMATION, QUALIFIED, COMPITANT and RESHAPING THE APPROACH. I am yet to see any of these in work LRE has delivered to date.</p> <p> </p> <p>It is now almost a month (about five days short) since the deposits have been paid to LRE Maintenance to fix the property. In the meantime, the house is still not habitable due to the lack of the electrical certificate. When will LRE be done with their repairs in order for me to ask their contracted (recommended by Jeanne) electrician (or another) to complete their work (if there are actually ACTUAL electrical work to be done) and issue the certificate? In the meantime, who will give any prospective tenants assurance that the property will, in fact, be habitable in the near future and who will carry the potential loss of income while I wait on LRE to complete their work????</p> <p> </p> <p> </p>
56 replies
114 months ago
still no service
<p>So, I requested a service from WebAfrica on the 7th of November, even with daily interaction with WebAfrica (bit of a one sided conversation) my service is still not functional. See my previous post for the beginning of the story… I do get the occasional telephone call or email promising the sun, moon and stars, but the service DO NOT FUNCTION.</p> <p>For the past two weeks the service was down more than up (same as before). And when available it’s in incredibly slow. On one rare time that Sureshni Pillay answered one of my emails she stated that they are looking into the matter and that she would get back to me in 30 minutes. Four hours later I’ve heard nothing more and the service was still not functional.</p> <p>The technical team do not seem to have the ability to troubleshoot the issue. After yet another email regarding connectivity, one of the technicians stated that my password was incorrect on my router. This is after it worked for a bit – devices do not go around changing their own passwords from time to time. He further stated that he could see I am using the incorrect credentials – I presumed this was shown in audit logs. Nevertheless, that evening I reloaded a known working config – no connection – defaulted the unit and reconfigured with the emailed credentials – no connection. Then phoned the helpdesk – no response. So mailed Sureshni Pillay (ops manager), Tim Wyatt-Gunning (director) and the attending tech. on Friday evening. </p> <p>Sureshni Pillay seem to not read any of my mails – she just deletes them. Tim reads my mails but do not respond. He might do things in the background but I do not know what they are.</p> <p>I finally received a call from WebAfrica on Sunday afternoon (snr tech) that then had another look on their system, confirmed my credentials and even provided alternate credentials. When I asked if he see the failed login attempts he sead that he could not see any authentication attempts but could see my router connected ??? I still did not have access to the internet. He promising definitive action with updates on the status of the issue by 10:00 Monday morning. Now at 15:00 Monday, my internet service still down (since Thursday) I still have NO FEEDBACK from WebAfrica, Sureshni Pillay (ops manager), Tim Wyatt-Gunning (director), or anyone else for that matter regarding the status of my issue and what they are doing to fix it..</p> <p>I have asked specific questions regarding the ability of WebAfrica to solve the issue and the timeframe I am looking at – NO RESPONSE – other than the tech calling stating that they are looking into it.</p> <p> </p>
0 replies
114 months ago
WebAfrica customer service SUCKS
<p>With the current economic climate in the country I would expect companies to do their best to win and keep clients. In a very similarly priced internet access market I would have expected service providers to offer better service compared to their competitors as a differentiator.</p> <p>I must say, I’ve had (am having) quite a BAD experience with WebAfrica.</p> <p>I looked around and found their service priced quite well (I might have found out why though) for my needs and requested a 300G capped account running on a 10Mb dsl line – this was requested on the 7th of November. WebAfrica were to manage the dsl service on my behalf. </p> <p>I flagged the service to be activated immediately as I did not what to wait until the end of the month before they install the service. WebAfrica immediately issued an invoice and activated the data with the dsl line showing as pending. This did not make since as I could not use the data due to the line not being installed. I left this with the hope that the dsl service would take a day or two.</p> <p>On the 9th I received confirmation that they received the banking details I mailed them on the 7th. I responded to this mail (their billing email address) requesting the progress of the dsl service as it was still in a pending state. I offered to pay any Telkom related fees upfront f needed to get the service installed immediately.</p> <p>Since I had no response other than the read receipt of my query I mailed to WebAfrica on the 9th , I sent a follow-up mail, this time copying in the support team.</p> <p>Aafter not receiving any feedback on my queries (other than the read receipts) I phoned the helpdesk on the 12th to check on the progress of my service. The agent agreed that they will reverse the data charge as he agreed that it is quite silly to charge for data I cannot use. This was followed by an email from him explaining that the delay in responding to my query was due to a high ticket volume. He further confirmed that he will forward my query re the dsl service to their dsl department. Five days Is a long ticket queue.</p> <p>Since the call to the call center I had no further communication from WebAfrica other than the confirmation on the 14th that the data package was cancelled. On the 17th I sent a follow-up mail to check the status of the dsl service and asked how long this process takes on average. This was followed by another follow-up mail on the 17th since I had no response other than the read receipts (surprise) on my query sent on the 15th.</p> <p>Finally on the 18th I mailed the exec team at WebAfrica requesting feedback on the application. Tim Wyatt-Gunning responded late Friday night assuring me that that the relevant team will get in touch on the weekend to sort it out. </p> <p>I did receive a call from the support team on Saturday the 19th. In this discussion it came to light that WebAfrica only submitted the dsl service request to Telkom on the 12th after I phoned and complained about the slow response and total lack of feedback from WebAfrica. </p> <p>I communicated this to Tim Wyatt-Gunning, and in his response later the same day he stated that my service request got stuck in their operations department due to a flood of new orders. They must be REALLY busy to not process an order for five days and not keep their customer in the loop. Again he assured me that the issue will be resolved and that he asked Sureshni Pillay (customer care manager I suspect) to deal with this personally.</p> <p>I contacted Telkom on Saturday the 19th on an unrelated matter. Speaking to the technician he stated that a dsl service was active to my property. He helped me to connect my router and get coms working. I phoned WebAfrica again asking them to confirm that the dsl service was active, with the tech confirming “sync” (whatever that means) I requested the data service to be activated again. I managed to get the service running and managed to access the internet via WebAfrica.</p> <p>Later the evening I did some speed testing to see how close I get to the 10Mb service I purchased from WebAfrica. I was quite disappointed to see that the max download speed was around 1.4Mb – far removed from the 10Mb service I requested. </p> <p>Again a mailed querying the state of my account. I copied in Tim Wyatt-Gunning, Sureshni Pillay and the tech that assisted. So today, Monday 21st of November (14 days after the initial request for service) and more than two days after my last email to WebAfrica, I have had no response or any other feedback from anyone at WebAfrica other than the read receipts on the mail I sent.</p> <p>-</p> <p>WebAfrica, you are quite a disappointment. I really would have expected more from anyone selling a service in a competitive market. As I mentioned to Tim Wyatt-Gunning in one of my mails, I am very weary of the service I expect to receive from WebAfrica in the future. So, it looks like if you are looking for bad service and no customer feedback this is the place to go.</p> <p>Ps, The dsl status still shows pending on my WebAfrica portal ??</p> <p> </p>
0 replies
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6 (100%)