YG
Yvonne G
Active since Nov 2016
16
Reviews
0
Industries
Reviews
16 reviews41 months ago
Unacceptable Turnaround Time and No Feedback
After 4 weeks I am still waiting for the claim to be finalized with my dreaded disease after my cancer has escalated to stage 4. There are 2 claims, one which should be a lump sum that should be paid out and another for temporary disability where the dr has booked me off for 6 months. Because my leave is not booked for 6 months the temporary disability claim now has been declined which we have appealed however it will take 45 working days for the Discovery Life Claims department to provide feedback. The other claim for the lump sum is just being ignored. It has been such a frustrating process, to say the least and so unacceptable.
132 replies
46 months ago
yvonne.griesel9@gmail.com
After my home loan was settled on the 7th of June, I received a full bond deduction that went off with a debit order on the 30th of June 2022. I find it unacceptable that once an account has been settled that you have to contact FNB to tell them that no debit order should be processed as the account is settled. Since when should a customer tell a company to do their admin? On the 1st of June, when contacting the Homeloan department I received a form that I should complete to request a refund and the service consultant send a request through to stop the debit order. I find this completely unacceptable. How do you deduct a full debit order if the account is paid up? I have never experienced this with any other company - not even FNB's Vehicle Finance department but it seems like there is no standard with FNB. Why should I request a refund if you deduct money that is not yours to deduct? Is this not classified as theft? I do understand we all are human and we make mistakes but if a company makes a mistake do not request a client to complete forms that still take time to process - it should be resolved without further inconvenience to the customer
134 replies
47 months ago
No response on emails and no one to contact.
I have been attempting to get hold of FNB claims department however after numerous calls and fnb secure chat I received an email address to send my query to as there are no alternative ways to contact them. A notification was received stating I will receive communication within 3 days. It is 7 days later and I am still waiting. FNB requires a concession of life cover for a home loan however when you contact them to initiate a claim no one can help you.
134 replies
49 months ago
Unable to get my refund - Do not do business with them!
This company contacted me with such an amazing discount, and told me that I should pay R1000 to secure the discounted amount and only have a limited time to pay. After I did the payment to my regret - I googled reviews on them and found all the hello Peter issues. I contacted them and raised my concern that on hello Peter there is 1 appraisal and 9 people advising not to pay them money. I have requested them the day after to refund me back and ever since they have been pestering me and a week later I am still waiting for my refund. They told me the reviews was due to rivals that bad mouthed them. Please do not believe them and do yourself a huge favor - do not make use of this company. I doubt if I will ever get my money back.
74 replies
54 months ago
FNB will double debit your BOND and then you should sort it out! Worst Service
My bond deduction amount went off double due to a system error. After reassurance it will be sorted out before the end of business yesterday, I am still waiting. A "sorry for the inconvenience caused" and empty promises is what you will get from this bank. This morning I phoned the FNB home loan division - I was told to request complete documentation for a refund. When they have system issues the person banking with them suffers the consequences and need to do all the admin for FNB. Worst service ever!
53 replies
54 months ago
Double debit bond payment without any warning
An unacceptable double debit of a BOND and getting hold of them on your cellphone will cost you all your airtime to attempt to sort out a problem that was caused by their system. Then a person needs to transfer money across accounts that will also cost you to ensure that you have sufficient balance in your account for other debit orders. The worst part is not everyone will have enough money available to sort out all the debit orders that will not go through, they will not phone the people on your behalf and explain - so all the inconvenience lies on you. This level of service will motivate you to move your bond account to a bank that does not leave you with such a headache.
53 replies
56 months ago
Awesome Customer Service
The customer service is impeccable and delivery is on time. When there are any issues with any products, Takealot always gets this sorted out quickly. When you are not satisfied with a product they arrange the collection of the product and if you do not want to exchange the product, they add the amount to your Takealot account. Unfortunately, there is no return of money into your bank account.
0 replies
56 months ago
Checkers Service with the Sixty60 application
When using the Checkers Sixty60 application for the first time, it was such a pleasant experience. All products were delivered within the specified time and the bags that are used for packaging are eco friendly and is of high quality. Prices on items are affordable. When a product is not available, you have an option to select another which is really useful. Unfortunately, not all products are available to order on the application but everything that you require if you are on complete lockdown is available. The delivery person was friendly and did comply with COVID regulations.
0 replies
76 months ago
Doing business with a smile
Amazing service, so affordable and great customer care service. Well done
0 replies
76 months ago
Speedy turnaround time, great customer services at PostNet Helderkruin
Quick turnaround, amazing service! It is so nice to do business with a company that cares about Customer Service! Keep it up. Thank you!
0 replies
Review Distribution
5 Star
6 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
9 (56.25%)