Active since Nov 2016
20
Reviews
0
Industries
Reviews
20 reviews1 month ago
Continuous calling of the wrong person
This is the most annoying company ever - they keep calling me and I've told them many times that i am not the person they are looking for - the person has made an arrangement with them, yet they still call nonstop and harass me. when you ask them questions they simply drop the call
1 reply
12 months ago
Frustrated with Inconsistent Speeds and No Real Fix from MWEB
We currently have a 75Mbps uncapped fibre line with MWEB, but we constantly experience throttled or reduced speeds for no clear reason. Just this morning, when my husband tested the line, we were getting only 12Mbps. That’s a far cry from what we’re paying for. We’ve followed the troubleshooting steps recommended by MWEB—scanning, changing the Wi-Fi channel, etc.—but these changes only made things worse. It’s frustrating because we moved to MWEB from Vox, where we never had these issues. To make matters worse, we now have to upgrade again to a 100Mbps line because Octotel no longer supports the lower speeds. We originally started on 25Mbps, which was fine for our needs. But with every infrastructure change, we’ve been forced to pay more without seeing better service. I also spoke to someone who had similar problems and was eventually placed on bypass mode, which resolved things for him. Why haven’t we been offered this option? Please can someone investigate this properly and explain why our speeds are constantly fluctuating. We need a proper fix—not just more troubleshooting that doesn’t lead anywhere.
0 replies
15 months ago
Its a mixed bag but product is good
I was a bit skeptical ordering from them but I ordered a school bag for my daughter. I received tracking info - there was a delay in delivering but it was on the courier side. I was supposed to get a free water bottle from them then i emailed them and after following up again - they sent it - another person of mine also ordered from them and received hers quick however some of her items were too big so the sizing on the site might be a bit off- i think they not so strong in the admin and after sales part - which can be improved but the product was good
0 replies
18 months ago
not user friendly
first time using not a very user friendly platform - i have to download over 36 vouchers individually - no download all option or send to email via pdf. then i was told the app can do it - the app then reverts back to the website and has the same options.
0 replies
24 months ago
Stop calling me you have the wrong person
This company is constantly calling my and I have no dealings with them . They looking for the previous person that had my number - I dont know how im magically going to turn into this person - ive answered their calls to tell this to them and it would help that they update their database as I have had this number for close to 3 years now yet they keep calling.
106 replies
31 months ago
Delays in cancellation and then they cancel everything
I have been an old mutual client for a couple of years - but when it comes to communication and making changes to things they are seriously lacking. It took me two months to cancel a benefit and now they have gone and cancelled the policy in its entirety. Just because they said i need to give them a cancellation period and I said no and now they just cancelled everything - well if thats the case ok - goodbye then - I will find myself a new company .
131 replies
43 months ago
Bad communication
As beneficiary of life cover a policy was created for myself and various family members at Old Mutual - We were informed that we would be taxed in the initial stages. We all received payouts at different times in Dec -Jan and no tax was deducted. I then followed up with the advisor via email but he did not respond. In my contract that I received there is a portion that says that old mutual will pay the tax on my behalf - fast forward to tax season after filing I owe SARS a huge sum. If this was communicated to me after enquiring I would have made provision for this. So I contacted the call centre and they said that forms need to be completed to authorise this, again the financial advisor did not supply this form or inform us to fill this in. So I complete this form and send it both the person that sent it as well as the financial advisor on the 15th and 19th respectively and I dont even have an accomplishment of receipt. You entrust people to assist you to make financial decisions in your best interest but I dont feel this was the case. My dads policy was at Liberty originally and the way the service has been I think I could move it back there. Its not only me affected by this its the majority of the beneficiaries. Please do not ask the financial advisor to contact me as I have been patient and as this person is known to my family I did not want to cause trouble but at the end of the day I am a client and i'm entitled to the same service as everyone else
133 replies
53 months ago
Dont use them if you hungry
Vodapay had a special so I thought Id give them a try again. I dont know if the problem lies with scoot or Mcdonalds because both orders I now placed with them had items missing. Last week I got no chips even the happy meal had no chips. Today they left my burger behind. Their support had a 40 min waiting while the delivery in itself took about an hour. When you dont respond on the chat the close the ticket and then you have to go through the whole process again. i cant watch my phone and wait the whole time for their replies.
0 replies
57 months ago
Bad communication - Funeral
My mom has been a Edgars club member for a very long time. My dad passed recently and we went to edgars to claim from the funeral benefit which is run by Hollard. This is supposed to be paid out within 48hours of approval. Ever since we cant get hold of anyone and nobody has come back to us, they dont reply to emails either. The Edgars club team refers me to Hollard. Can somebody help please. This money is needed
53 replies
60 months ago
Closure of Virgin Money - Lack of communication
I had a Virgin Money Card that runs through Absa. We have several emails and sms on the status but it the communication is very little and lacking. The last time I called in the consultant was not very helpful at all and then we received a sms on which we had to reply what we wanted to do. I replied with my selection but nobody has yet called me or updated me on the status. I still get statements and emails that the accounts now have new names but otherwise nothing really. Its not like they didnt know so why did they wait till the last minute.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (5%)
3 Star
2 (10%)
2 Star
9 (45%)
1 Star
8 (40%)