Active since Dec 2016
29
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29 reviews41 months ago
NO SERVICE URGENCY
I logged a call for our card machine. They came to exchange it. Two days later another problem, logged another call, to which they replied they would be come out. That was supposed to be 2/12/22. To date no one has been there again to sort this out. It is appalling that a business client can be treated in this manner. Standard bank sort out your problem or we will change to an institution that at the very least supply support and doesn't make us lose business. This is unacceptable.
132 replies
43 months ago
Standard Bank Deposit Non Resolution
On the 5/10/22 we went to the Standard bank ATM to deposit two days takings. The ATM accepted the first deposit and we received our proof of deposit. We deposited the second deposit and didn't get a proof of deposit and was told by the standard bank security to report it to the Inside of the bank. They gave us a "request nr 7047150118. I have tried to speak to several people to try and get confirmation or info on how to get our deposit back. That Included asking the branch manager (Thomas) to get back to me. This is where Standard Bank really went off the deep end, no manager got back to me, not EVEN a response from your customer care email? How is it that I can't get a person to tell me what happens to our deposit???... Should I rather open a fraud case against Standard Bank BEFORE ANYONE does something!!!!! How can a supposed to be BANKING INSTITUTIONS have to little regard to an existing clients need to resolve a VERY SERIOUS situation????. PS: No need to have all these avenues of lodging a complaint if no one bothers to even listen or address it!!!
133 replies
44 months ago
CELL C INABILITY TO EXPLAIN MISSING AIRTIME
My Mother bought a R100 airtime from Pep on the 22/8/22. The reason for buying the airtime in the first place was to convert to data. The airtime never appeared on her balance, after which she phoned Cell C customer care where the following reasons and explanations were provided. 1. Wait 48 hours for it to reflect. 2.. The 147 recharge number nr didnt work on the 22/8/22 and that 136 should have been used..... Really? 3. To today's explanation (24/8/22) that she went on the internet (which is highly u likely because her account was never credited which means she could not have bought data???????? Really Cell C? 4. That once her current data is depleted ONLY then will they credit her with her money???????? Fraud!!!!! Is what it is called!!!!? SORT THIS OUR AZ WELL AS YOUR RIDICULOUS CUSTOMERS CONSULTANTS who can't seems to apply basic logic!!!!!! Then MAYBE CELL C you will retain your clients!!!!!!
222 replies
45 months ago
Sun International Sunbet nightmare
I have been trying to withdraw funds from my account for 4 days. They requested FICA documents which was send just to be told it is not clear, so they were sent again, then to be told they need to be certified, which I have done now and still I am waiting. Please keep in mind my verfied MVG number is also reflecting on my account. It seems that withdrawals is a problem for whomever is running the payment part of Sunbet. Shocking to think that these people is part of Sun International right? Well I will wait till tomorrow to decide what steps to take next because I will not leave any stone unturned to get what is rightfully mine.
0 replies
45 months ago
Incompetent Standard Bank staff
I was at your branch in Eyethu mall to see if they can provide us with coins, seeing that we bank with you. I was told firstly to come back because the ONLY cashier is on lunch. When I went back I was informed that they don't do coins? Firstly what kind of business does not have a person to stand in for the person that is on lunch and secondly, how can out bank that we bank with not even provide a basic service? How unorganized and unprofessional is your staff for NOT even knowing how to deal with a client? Time to move back to FNB because Standard Bank leave very very little to be desired.
134 replies
50 months ago
KFC Customer complaints NON EXISTENT
It is a pit when a Brand have a complaints line that does not even bother to respond to a complaint. The very essence of a Brand is to respond to a complaint when it is lodge. NO MORE KFC
0 replies
50 months ago
KFC Eyethu Mall
I sent my staff to the KFC at Eyethu mall Orange farm with specific instruction (as always) to buy streetwise 2 with a drumstick and thigh. This was convey to the cashier. When my staff member got back 1 of the streetwise 2 had a wing. I asked her to please return it as I specifically asked for a thigh and drumstick. Thandeka met her at the counter, and when my staff member explained, that the order was wrong, Thandeka started having an attitude, saying that the fault was mine and not theirs!!!! How can this EVER be acceptable!!! My staff and I are regular customers but we will definitely vthink twice before going to a KFC again!!!!!!
0 replies
54 months ago
Non Existent Service
I logged an inquiry with FNB with regards to transactions that didn't reflect on our Banking. I was told it would take up to 10 days to resolve. This was after I had to send pictures of every transaction in question. When I followed up I was told that the 10 days have not passed and that ultimately bit was the FNB card machine that malfunctioned. Correct me if I am wrong FNB cardachine or whatever department still makes up FNB right. Now 2 weeks on (working days) no resolution or even a word from said institution? FNB can you please resolve YOUR issue and get it sorted out!!!!!! Ref: 105150212.
106 replies
55 months ago
Ekuruleni human rights violation
How is a municipality allowed to completely disconnect a whole block of units because of historical debt? According to municipality bylaws, you are allowed to restrict but not disconnect??? I see a MAJOR lawsuit coming their way!!!!! You are guilty of withholding a basic human right????? I am referring to Greenhaven in Witfield
0 replies
56 months ago
No Good Capitec Cards
It will now be the 3rd time that I will have to get a new card due to faulty or defective card, and everytime I get charged R80? What is going on with the quality of your cards Capitec? My previous card chip fell out, and my current card, which I hardly use, as I pay most things from my account, just stopped working?? Is this a money making racket? Let me just mention that it is through no misuse or damaged causes by myself, because as we all know, that will be the go to explanation. As stated before, my card is mostly in a safe place because I do 90% of my transactions on my app. I am waiting for a very good explanation....
53 replies
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