Active since Dec 2016
21
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Reviews
21 reviews14 months ago
Accused of being a *****ulent Customer!!
I have a total of 3 orders in my history on Uber eats and out of the 3, two orders were missing items. The first order I passed and did not fuss about. The second incorrect order made me extremely angry as I was accused as being 'suspicious' customer, meaning I had a reputation of requesting a refund. I ordered Nando's Full chicken and 3 sides. I received a full chicken and 2 sides however I PAID for 3 sides meal. The item was also addressed for 'Kim D." and not for me (Donna O.) On the app you will see that there were 10 logs of assistance needed, on the 11th log the agent by the name of 'Esraa' stated that as a final attempt they will investigate and revert, that was 2 weeks ago, to date - NOTHING. I WANT MY BALANCE THAT I PAID FOR MY ORIGINAL ORDER RETURNED!!!!! Order : #EE07E
0 replies
34 months ago
*********** Agents
I have emailed 4 / 5 agents concerning a Credit Assurance amount that was deducted from my homeloan credit balance. References :{15171830} {15193211} {15211022} {15214160} {15220266} This is the email I sent yesterday regarding a Credit Assurance that was taken from our bond account yet we are already paying a monthly installment, thus the amount was taken twice. NO ONE seems to understand that....5 agents later. I need assistance with this urgently. Hopefully someone that knows what they doing. This is now becoming a very tedious affair! I have just gone over my latest bond statement and the following is being deducted MONTHLY Interest : R13,869 Homeowners INSURANCE : R461.47 CREDIT LIFE INSURANCE : R664.92 Additionally this month : CREDIT ASSURANCE : R7525.26 So for this month alone, we have paid R22 520.65 Can someone please advise what the difference is between Credit LIFE INSURANCE and Credit ASSURANCE if both of these cover the same events (accidental death, retrenchment, etc) If you dont know, please find out from your supervisor before replying to this email.
0 replies
43 months ago
Probably the worst bank to get a Homeloan!
I am struggling to find an email for your department. We want to move our homeland account to another bank as we are sick and tired of Nedbank and their lack of customer service. After nearly 8 years we are are ready to move across. I am abroad and cannot call the contact centre. I need an email address urgently please.
0 replies
45 months ago
Inefficient!!
I have been on hold for a call centre agent to assist me with my mobile app that refuses to acknowledge my security verification. Calling from the USA and being on hold for over an hour is absolutely ridiculous considering there is a 6 hour difference and staying up to get assistance during SA office hours. Do not advertise an international number and then send those customers to the regular call queue. It is frustrating not to mention money wasting. I need assistance with my account immediately please!! I can only be contacted via WhatsApp call on my SA number
134 replies
55 months ago
Worst experience yet!!
I have initiated my first transfer on 6 October 2021. Today is the 15 October and I have spoken to 3 agents of World Remit and I am still unsuccessful in having this transfer resolved. How long does it take for $50to get transferred from a US account to a South African account? Thank goodness I never transferred more!! 2 weeks and still counting? I want my money returned and I am closing this account. This has been the worst experience yet!!! Never again.
0 replies
59 months ago
12day wait for Authorization for Cancer Patient???
Good day, My father, Gerald Blankenberg (21 February 1955) has been diagnosed with 3rd stage cancer and his Dr, (Garth Davids) has requested authorization more than 12 days ago to start chemotherapy. This cannot commence as his office is STILL waiting on authorization from Bonitas' Medical Aid. My father pays his monthly installment and prior to this has not used much of his medical aid. Now that the service is truly required, you are dragging your feet to provide an authorization code. This is ludicrous to, say the least. Your turnaround time was surpassed by 4 days. WHEN CAN WE EXPECT THIS TO BE PROVIDED? This is not the flu or a light medical condition....This is Cancer!! Early treatment is vital!! We require this resolved AS SOON AS POSSIBLE!!! He can be contacted on 082 8595 222
53 replies
63 months ago
Inefficient
I have been emailing and emailing and emailing and NO ONE is able to help me efficiently. I have requested numerous times that my OTP settings be changed from sms to email as I am no longer contactable on mobile. This was nearly 2 months back. I cannot bank efficiently, now, I cannot even pay my existing beneficiaries as it still requests a sms OTP pin. I am abroad for a few months and this is extremely difficult not being able to access or utilize MY funds!!!! Can somebody please assist!!!!!!!!’
61 replies
67 months ago
Fraudulent
Chris Breedt is the only face of SSI Consultants. He has taken our money (R8500) for services promised to deliver. Fourty seven days later and nothing to show but itemized billing from a cell phone, empty promises, being brushed off, threatened and blatantly ignored. He is a scam artist and must not be trusted. He advertises his services on all free public advertising platforms and does not have a website. Do not trust this man.
0 replies
68 months ago
Inefficient Telkom.
Once again we are having issues with Telkom. Why have a self service portal when it acts in the same way as when you pay for your account by the shop????? I make monthly payments via my self service portal, yet because of delays on THEIR system, we the customer pay the price. I have made a payment 24hrs ago, my account is still disconnected. I cannot get through to a customer care agent telephonically and the "chat agents" are incompetent and are like robots , regurgitating the same answers with no substance. I WANT MY LINE RECONNECTED TODAY!!!!
53 replies
69 months ago
Thieves
I have been chatting to over 8 agents via the online portal to assist me firstly with making a payment via the online self portal, this was cleared with the 5th online agent. Thereafter after nearly and hour my account is still suspended and now after chatting to the 8th agent, I am once again being disconnect, transferred and referred to departments that could not help me in the first place. I want this sorted out immediately! Why do you offer the self portal option when it does not make a difference in having the issues resolved ? You are wasting our time and taking our money!
0 replies
Review Distribution
5 Star
1 (4.761904761904762%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (90.47619047619048%)