NM
Nelly M
Active since Dec 2016
26
Reviews
0
Industries
Reviews
26 reviews26 months ago
Poor service by contract cancelation department
Vodacom continues to bill me after I asked them to cancel the upgrade contract as their salesperson **** to me about the contract package and duration. They send a courier to collect the handset device early in January but they are still charging me for a device that is in their position. They did a credit on my account and the next thing they are billing me again. I'm tired of calling them day by day, week by week, month to month just for them to do their work. I want Vodacom to explain as to what is difficult for them to do the right thing. I was reconsidering taking a contract with them in the near future but I'm thinking of going to either Mtn or Telkom.
112 replies
26 months ago
Tymebank hires *****sters who **** customers
My cousin opened a bank account with Tymebank ay Pick n Pay Boulders in Midrand last year. She submitted the new Tymebank account to SASSA so that she would receive her 2 kids' monthly grant of R1020 in it. Her worst nightmare happened when she never received a cent in her Tymebank account for 3 consecutive months which is December 2023, January and February 2024. Upon enquiry at SASSA , she was informed that the grant money is being deposited into Tymebank account . She has been checking if the money was not in at Pick n Pay and her balance was zero. The reason why she could get kids' grant is because the people that Tymebank has employed to assist people to open Tymebank accounts at Pick n Pay Boulders in Midrand's are ****mers. The Tymebank employee ****mer did her tricks to ensure that she has access to the money and used it to buy airtime and electricity for 3 consecutive months and she was going to continue doing it if my cousin wasn't told by SASSA that the money has being coming into her Tymebank account since December 2023. All that my cousin want is for Tymebank to refund her the amount of 3 months grant for her 2 kids with is R1020X3 totalling to R3060 that their employee ****med her. Tymebank can continue to pursue a ***** case against their employee while my cousin has received her kids' grant. We all know that people who receive social grants are less fortune..
280 replies
26 months ago
Hisense went all out to redeem themselves
I wrote a review in December 2023 about Hisense not willing to assist in repairing my fridge which was 3 years old since I purchased it. They contact me through these platforms and also by engaging with me through emails. The repair process took a bit longer due to festive season holidays but at the end they ordered the required parts and technicians came to fix my fridge without me paying a cent. I want to thank Hellopeter and Hisense team for their help and support.
0 replies
26 months ago
Good customer service
I had a claim on household contents with ABSA IDirect and I got a call from Paragon Technology Services and Solutions (PTSS) informing me that they are acting on behalf of ABSA. They arranged to come and collect the damage items. What i like about their service is that they informed me when the items reached their premises. They kept updating me until when the claim was approved. They do have great customer service.
0 replies
29 months ago
Poor service/Poor communication
Hisense was quick to send a technician to come and assess why my 3 years old fridge stopped working. The technician came on Friday and after his assessment, call centre officials told him the fridge is out of warranty. I called the technician again and he informed me that he spoke to the Hisense manager who told him that they will fix the fridge but will not pay for the main board since he found roaches. I called Hisense customer care today and I was told that I must contact the office of technicians. I called the office on the number they provided which is 0847303673 and no success. Is Hisense implying that we put roaches inside the main boards. Till today I'm with a fridge that is not working and no one from Hisense or technicians side bothered to contact me on the way forward. All I need is a straight answer on whether they will repair my fridge, or I should go a look for a better brand of fridge. A FRIDGE IS AN ESSENTIAL ITEM/NECESSITY. The reason I bought Hisense was because my fridge convinced me that they are better, and I regret buying Hisense. Repair number 213564505
645 replies
29 months ago
Promised 24 months contract with new handset, airtime and data and later changed to 36 months no data without informing me
On the 15th of September 2023 I received a call from Vodacom offering me a contract upgrade. I already had a 20g discounted data with vodacom. The agent who assisted me said I qualify to received a new handset that comes with 200 airtime for 24 months contract.. I explained to the urgent that since I was receiving the 20g data, if it will fall away when I do the upgrade, I will not accept the upgrade. She assured me that I will continue to received the 20g, plus 200 airtime and new dual sim handset. I later received an email from Vodacom on the 4th of October 2023 indicating that I have signed up for 36 month contract where I will be getting only new handset and 200 airtime. I called Vodacom on the 6th of November 2023 and I was referred to enquiries and complaints. They promised to listen to the recording between myself and the urgent. Vodacom never bothered to give me feedback of their investigations. I called them and they promised me that someone will call me and no one called me. Today, 11 December 2023 I called vodacom again and I was told that the outcome of their investigation proved that I was telling the truth and that means I was not offered what was promised. Now vodacom can only reinstate the pro-rata data and they cannot change the contract from 36 months to 24 months. The other option is for them to collect the handset and cancel the contract. What I want from vodacom is what was promised/agreed between me and the urgent which is the new handset,200 airtime and 20g data for 24 months. Please be careful when signing contract with Vodacom, what was offered is not what you get.
645 replies
31 months ago
Excellent Service from Nduduzo Mbele
I called ABSA IDirect Insurance to negotiate for a lower insurance since my insurance was going up in November and I was assisted by Nduduzo Mbele who patiently explained all the terms and conditions of what I'm covered for and the access that I will be required to pay should the need arise. Nduduzo manage to reduce my premium and I'm happy that I will still continue to be an ABSA customer. He is a friendly guy and deserves all the stars.
131 replies
39 months ago
Excellent online service and delivery
I bought school shoes for my order online and the order and delivery was done within 24 hours. I'm very impressed with Woolworths and Fastway Couriers for the speedy services.
0 replies
42 months ago
PMD takes your money and no refunds after 40 days cancellation
I took a cover with PMD in September 2022 and my cover was from the 15th to the 14th of every month. I then called them on the 4th of November 2022 to cancel the policy with immediate effect. I received a cancellation sms that read as folows 'PMD Policy NO: ***XX: Dear Ms ***X, we have cancelled your policy with immediate effect. Please note your cover will cease from today. We hope to service you to be of service to you again in the future" From the message I received from PMD, it indicates that I had no insurance cover for my car and I therefore took another cover effective immediately (4th November 2022). I called them today, 15 November 2022 to enquire what happened to the paid premiums from 4th to 14th November 2022. I spoke to Seboke who said that I have forfeited the premium paid as I didn't cancel the policy within 40 days of taking the cover. She said all pro-rata refunds that was supposed to be due to me will not be paid by PMD. The consultant who cancelled the policy when I called didn't bother to inform me with regards to the no refund and it means I paid double (To PMD and new insurance) premium on the car insurance for the period on cancellation and taking the new cover. Please be careful before taking an insurance cover with PMD.
132 replies
42 months ago
Excellence service from Albert and Bonginkosi
A special thanks to Albert and Bonginkosi for ensuring that I go back to ensure my car and household contents with them. I'm still grateful for the wonderful service they provided me for the past 5 years.
132 replies
Review Distribution
5 Star
12 (46.15384615384615%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
13 (50%)