Active since Dec 2016
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59 reviews11 months ago
I have been paying my father's medical aid since inception taken out two or three years ago
I have been paying my father's medical aid since inception taken out two or three years ago. I have never defaulted on paying the medical. Bonitas decides to change admin department that deal with boncap. They change my debit order date in January without advanced notice. They debit my account on the sixth of January instead of 20th like every other month. I later made a payment on 20 January via eft and never missed a payment. Today the debit double the debit order amount and my bank account went into a negative balance. Please fix this or I will log a complaint on the ombudsman to seek assistant.
58 replies
15 months ago
Urgent complaint regarding delayed resolution for medical emergency
Subject: Urgent Complaint Regarding Delayed Resolution for Medical Emergency Dear South African Airways Customer Service, I hope this message finds you well. I am writing to express my frustration regarding the handling of my recent booking with SAA from Johannesburg to Cape Town. Unfortunately, due to a medical emergency, we were unable to travel as planned. We promptly submitted all necessary documentation, including the doctor’s letter and hospital admission records, to support our case. However, your response indicating that the resolution will take up to 60 days is both concerning and highly inconvenient, especially given the nature of the situation. This extended waiting period feels unnecessary and burdensome, particularly since we have provided all required medical documentation in a timely manner. I kindly request that this matter be resolved as soon as possible, as the delay is causing unnecessary stress. I would appreciate it if you could expedite the process and offer a more reasonable timeline for resolution. I trust that SAA will prioritize customer well-being and ensure that this matter is handled with urgency. Thank you for your understanding and prompt attention to this issue. I look forward to your swift resolution. Kind regards, Shanil Bhurath Booking Reference Number U5NMLL shanilrewards@gmail.com
0 replies
15 months ago
Wrong debit order date
I am so furious right now. I pay for my father's medical aid and for the passed two years you have been deducted on the twentieth of each month. Why did you debit on the Sixth of January. This is not the agreement. Due to this my account went into a negative balance and I was charged and honouring fee. Please get a manager to call me. My bank account is gone into a negative balance.
56 replies
17 months ago
Wrong phone delivered.
I bought a phone for my father in Durban who needed a phone urgently as his old phone is faulty. I told my father when it is delivered I will drive down and change SIM cards for him. What was displayed on the website was. It delivered. Ok to cut out losses short when open the box to put in new SIM card. After 10 minutes of use the phone losses net work. Restarted phone several times and the same issue happens. Wasted trip to Durban. I need a manager to call me as what was displayed on the website was not delivered.
71 replies
18 months ago
b a d behaviour
<div>Can i please ask you to look into your consultants. +++++ asked me to inform of the lease start date and end date. I am busy at work but Im trying to get the lease done. I stated via email to +++++ start date will be 01/12/2024 and it will be a 12 month lease. She replies back again asking me for a lease start date and end date. Surely as industry leaders your consultants know how to work out the lease end date. So i replied back, im not sure if you being r u d e and I did state on the previous mail that start date will be 01/12/2024 and it will be a 12 month lease. I went on my lunch break hoping I would get the lease so i can sign it and quickly sent it to the tenant to sign but it never came. Must I take my business elsewhere many times your consultants have been rude on email due to misguided information and I ignore it. not today. Please train your consultants. I need the lease agreement urgently.</div>
0 replies
18 months ago
******** consultant
Can i please ask you to look into your consultants. Kayla asked me to inform of the lease start date and end date. I am busy at work but Im trying to get the lease done. I stated via email to kayla start date will be 01/12/2024 and it will be a 12 month lease. She replies back again asking me for a lease start date and end date. Surely as industry leaders your consultants know how to work out the lease end date. So i rep**** back kayla im not sure if you being ******** and I did state on the previous mail that tart date will be 01/12/2024 and it will be a 12 month lease. I went on my lunch break hoping I would get the lease so i can sign it and quickly sent it to the tenant to sign but it never came. Must I take my business elsewhere many times your consultants have been rude on email due to misguided information and I ignore it. not today. Please train your consultants. I need the lease agreement urgently.
0 replies
26 months ago
No feedback regarding repair of my vacuum.
I dropped off my Genesis hydrovac plus 22kpa suction at the gateway branch on 25/11/2023. I did not receive any call from the technician informing me further. I get a call from the verimaark gateway branch asking me if I still want the machine to be repaired as it was sent back to the gateway branch. It is now the 19/02/2024 and no feedback.
284 replies
27 months ago
Contract cancelled but still debiting my account.WHY?
I requested to cancel my data contract but you are still debiting my account for R20.75. why are you still debiting my account when I requested to cancel and change to prepaid
116 replies
27 months ago
Contact cancelled but debiting my account. Why?
I requested to cancel my data contract but you are still debiting my account for R20.75. why are you still debiting my account when I requested to cancel and change to prepaid.
0 replies
28 months ago
Incorrect billing amount
Please change my billing amount back to R559pm. Why are you charging me R634pm. I am on a 30meg line. I get 2gig on both phone SIM cards.
859 replies
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