Active since Dec 2016
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6 reviews32 months ago
Jurassic Giants Festival Cae Town
I purchased full access tickets for my family to the Jurassic Giants Festival Cape Town for Saturday 23Sep23 x6 tickets. Only to discover on the Saturday morning totally by accident that the the fesival had to be postponed as the Permits were not in order. Dino World advise on their website that the new dates will be posted on the site and social media. To date we have not seen any notification to tthis effect. I have attempted to contact Dino World, however there are no telephone numbers, only a contact me form on the site and an email address. I have emailed twice and used the contact me form on their site twice - but have had absolutely zero response.... beginning to feel like tgis could be a ****.
3 replies
40 months ago
Check the returns policy before purchasing anything from this company!
To whom it may concern I would like to lodge a complaint. On 28Jan23 my husband and I purchased a dog muzzle from your store in Somerset West for our Jack Russell. We require it because he will not let you trim his nails, as he tries to bite. It has got to a point that his nails are hurting his paws. Abigail who assisted us showed us the extra small muzzle for Jack Russell’s, Dachshunds, Yorkies and Maltese poodles. We were not convinced however that it would be large enough as our male JR is quite big. So we took the next size that was a small for poodles, etc. after taking them out of the boxes to compare the sizes with Abigail. Once we got home and took the muzzle out of the packaging, we immediately saw that it was going to be too big. At no point were we told that there was a no return policy for “hygienic reasons”. Not really sure what these “hygienic” reasons would be considering the item has never touched an animal! I called on Saturday after my husband had tried to return the item for the XS muzzle and was told of the no return policy during the week. 1stly the telephone number on the till slip went straight to voice mail advising that the person at this extension was not available, then that the mailbox was full and couldn’t accept any further messages. I then googled and found a landline number which I called. Abigail answered the phone and immediately remembered us purchasing the item. When I enquired re being unable to return the muzzle, I was told that she would contact head office and get right back to me. After not hearing anything from her since my call on Saturday, I called again this morning and was told that the item could not be returned! Because of hygienic reasons?! I again advised that the item had never touch the dog… and was told that there was no way that “we” could know that. I am not of the habit of purchasing items of the wrong size to contaminate them and then return for a smaller size?! I find this all very offensive. I paid R175 for a muzzle that I have no use for as it won’t work for any of my dogs. When I asked Abigail what I was supposed to do with it, she told me that I could try selling it online as second hand! This is very disappointing we had such a pleasant experience on purchasing the muzzle and dog food to now be treated like fraudsters. I will be reporting this disgraceful after sales service and interaction with Cat Box & Horse Box Somerset West on Hello Peter… In addition, I will be reporting on any social media platform available to me so that no one else is treated this badly or caught out by your ridiculous non return policy. I sent the above email on 7Feb and have not had any response to date. Not good enough Cat Box & Horse Box Somerset West!
0 replies
57 months ago
DO NOT upgrade until contract is complete - if you received promotional items with your last upgrade
Please all, just a warning… If you received any promotional items from Vodacom when last upgrading, please DO NOT upgrade again until the end of the 2 year agreement. I upgraded my cell phone at the end of May21, after calls from Vodacom encouraging me to do so. My previous upgrade included an additional cell phone and sim card. When I asked the lady doing the upgrade to cancel the additional sim card as I had never used it, she advised that I could only cancel on 29Sep21. After the upgrade I have been charged R65 per month for the June, July, August and September subscription for the “promotional sim card”. I have called 4 times in this regard, received reference numbers but no refund of these amounts. Yesterday I was informed that the promotional discount falls away on upgrading…. So other than for me signing up for another 2 year contract, for 3 times the value of my previous contract. Vodacom still feel entitled to take off a subscription for a sim card that was never used and couldn’t be cancelled until the 24 months had passed. Very strange customer service… imagine how many people have been caught in this way? If everyone upgrading 5 months prior to the end date of their contract - has to pay up to 4 months subscription for a sim card that was received on a promotion (for nothing!)! Very devious, and disappointing. Don’t be taken for a ride…. I thought that there was enough dishonesty and corruption in our country, it appears that even big companies feel the need to take from their loyal clients!!!
2 replies
73 months ago
Braaishop.com - is a con!
I wish that I had read the previous reviews on Hellopeter! I ordered a thermometer from Braaishop.com on 22 May 20. I received confirmation of my order and paid by EFT. I was informed 3 weeks ago that my item was being sent via courier... When I followed up after a week later and asked for the waybill so that I could track the order, I received no response and havent received any response to the subsequent 3 emails sent.... Be warned... these guys are thieves it appears. The sales manager K****tjo - k****tjo@braaishop.com - does not respond to emails, the telephone number given rings, goes to a voice mail saying that the mail box is full and to try again later.... I will be reporting this matter to the police so hopefully no one else gets conned!!!!
0 replies
111 months ago
Customer Service - Shocking!
<p>I would like to put on the record that I am extremely disappointed with the Service (or rather the lack thereof) I have received from Samsung regarding my cellphone sent in for repairs on 4 April. </p> <p> </p> <p>The lady at the Samsung shop in Somerset West mall said that she would have to send the phone to Jhb for repair. </p> <p>By the 10th I still had not heard anything regarding my cellphone. I called ********** and spoke to a gentleman who said he would get someone to get back to me in this regard. </p> <p>I then received the quotation attached (no one called) I replied to the e-mail requesting a damage report for insurance purposes (attached) – no response. </p> <p>I sent another request – tried calling the number on the quotation – no answer. Eventually got hold of a lady at the ********** number who said that a technician would need to contact me regarding a damage report. I am still waiting for that call and furthermore the damage report. </p> <p>I have called another 3 times in this regard each time being told they would have to get back to me (still no one has contacted me). </p> <p>I made payment last week as requested as per the quotation even though I have still not received a damage report - in order to try and get the ball rolling and speed up the repair process. </p> <p>Yesterday I contacted the lady at the repair section of the Samsung shop in the Somerset West mall as I am not having any luck with anyone at the repair center. She said that there was nothing that she could do other than escalate the query – she would reply to all on the e-mail that I had sent…. I have never got the "reply to all" e-mail she spoke of. </p> <p>This morning I called the ********** number and spoke to another lady who was going to get someone to contact me (still waiting) after asking her for another contact number she gave me ********** – and said that this is the head office number…</p> <p>I called and spoke to Nemo who informed me that the part has been ordered and there is no stock…. She can’t tell me when or if stock is expected and gave me another reference number.</p> <p> </p> <p>My issue is that not once since the 4th of April has anyone from Samsung bothered to contacted me with any feedback on this device – the fault – the repair cost – the damage report – confirming receipt of payment – the lack of stock of the part. I find this quite unacceptable that this is the level of service one receives from Samsung.</p> <p> I sent the above e-mail to Samsung, their repair center and the branch that I dropped the cellphone off at yesterday - saying that if I did not receive a response I was going to report my case on Hello Peter. That was 24 hours ago..... and what a surprise! still no response? Shocking!</p>
3 replies
115 months ago
Don't fly Safair .... BE WARNED... Damaged Luggage
<p>We flew with Safair from Cpt to Durban on the 8th of December 2016. We went on an overseas cruise - we only returned from our holiday Sunday the 18th of December. I had purchased new shell case type luggage especially for the trip. Once we got to our destination from the airport on the 8th I noticed that the one bag was cracked right across the top at the handle and lock. I had not noticed before as when we arrived in Durban it was already dark and only noticed whilst trying to open the lock. The 2nd case is scuffed, dented and marked. This was brand new luggage and the first time used. </p> <p> </p> <p>I therefore e-mailed Safair and this was the response I received... I did inform them that I was going to post their response on hellopeter as well as facebook and any other media available for other unsuspecting passengers. </p> <p> </p> <p>As you can see from their response - they are not interested that their airline staff destroyed my new luggage</p> <p> </p> <p>Good day<br /> <br /> Thank you for the below email<br /> <br /> Please note the following<br /> <br /> Lost/Damaged Baggage: must be reported upon arrival to the lost property agent as well as the airport police, to obtain a police report number, within 24 (twenty-four) hours and the relevant documentation must be completed in order for us to process and evaluate your claim. Assessment of your Damaged Baggage must be done immediately upon arrival by the lost property agent. <br /> <br /> Please also be aware We will not accept any liability for scratches, cosmetic or minor damage to Baggage, including but not limited to damage to wheels, zips and locks, nor for any items protruding from Baggage, such as handles or trolleys <br /> <br /> Thank you </p> <p>Kind regards</p> <p>Kensani Khoza<br /> Customer Care Agent</p>
0 replies
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6 (100%)