Active since Dec 2016
10
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10 reviews9 months ago
A Warning to Discovery Insure Clients About the Funder's Account
A word of caution for anyone using Discovery's Insure Funder's Account: either avoid it entirely or be sure to read the fine print with extreme care. In my experience, the account is simply a means to lock customers into three-year cycles, because if you leave before your cycle ends, you forfeit any funds accumulated in the account for that period. There’s another significant catch. If you don't withdraw the funds from your account at the end of a three-year cycle, any future claims you make against it will be paid from the funds of your completed cycle first, not your current, active one. I learned this the hard way. I made the mistake of not withdrawing my funds when my last cycle ended. I then accumulated a considerable amount in my new cycle, but when I had a few claims, including a tire change, Discovery settled them using the money from my previous, completed cycle instead of my active one. While I'm sure this detail is buried somewhere in their terms and conditions, the practice feels completely at odds with the customer-centric ethos Discovery Insure portrays. It certainly rubs me the wrong way. I now have a choice: wait until April for my next cycle to end, or change insurers now and forfeit more than R20,000. I've opted for the latter—principle is worth more than money. I know many people who read this won't be able to make the same choice and will be stuck with Discovery until their three-year cycle finishes. For all of you, I strongly suggest you take the cash back at the end of each month rather. It’s a clear reminder that Discovery, like any other insurer, do not have your best interests at heart, regardless of what their marketing claims.
159 replies
30 months ago
Still waiting for my car to be repaired 5 months after an accident
I have mostly been a good driver but toward the end of May, I was involved in an accident where someone jumped a red light while I was turning and the front of my vehicle was damaged. Luckily the vehicle was repairable. I patiently waited for the repair to be completed, but after a month and a half I started requesting information from Discovery. Feedback from Discovery was scarce and standardised. Eventually, I escalated the request and I was given the "feedback" that parts have been back-ordered so I waited a bit more. By month 3 I got frustrated with all the delays and requested that Discovery relook at my claim and maybe write off my vehicle as I was suffering for months without a car. Discovery came back with some excuse and ultimately said no. I tried escalating again and again, and discovery simply washed their hands and said " the claims procedure was followed without compromising you as our client" which is laughable after many months of inaction. I later found out that Discovery initially rejected the request from the panel beater to order parts form the OEM directly and I can only assume that this added at least a month to the delay. In this entire process, I have requested information and dates of when certain things happened, only to never receive this information. I eventually had to threaten to escalate things to the ombudsman for short term insurance before even receiving a meaningful response. Ultimately it has been a terrible experience for me. So If you are looking to insure with Discovery, understand that this may happen to you. And as a customer, you have very little recourse
501 replies
52 months ago
Discovery Health has been the worst health insurance that I've experienced
I joined discovery health insurance last year when I moved jobs. I was hoping for a good experience based on all of the adverti*****ts that I've seen. But instead, out of the 3 health insurances that I've been a member of, Discovery has been the worst, by far. My wife is a diabetic and right from the get go this made us feel unwelcome at Discovery. They initially wanted to put us on a waiting period for medication, but after I complained that I was changing medical aids due to changing jobs, they relented and removed the waiting period. Then my wife got pregnant a couple of months after we joined and she had to be put on very specific baby safe diabetes medication. This medication was on the Government's PMB list but Discovery would pay for it out of our medical savings. Only after I complained and after a lengthy process did they agree to pay for some of the medication from the scheme benefits. Then we got a shock that only 2 pregnancy scans come out of the scheme benefits, the rest come out of our medical savings. I have to question the logic on this decision. As anyone who has a child knows, the gynae usually does a scan at every visit. And how is it medically safe to tell the gynae, not to do a scan because I can't afford the medical aid co-payment. Luckily I can afford it, but this has to be one of the worst policies that Discovery has. And now, while my wife is nearing her due date, Discovery did it again. While I tried to pre-authorise the baby's delivery, Discovery, in all its wisdom, decided to not approve the pre-authorisation. Instead they said some "committee needs to approve the pre-authorisation." There is little doubt in my mind that they will look for any reason for not paying for the procedure. Not to mention that this process could take weeks and they also required me to follow up instead of informing me of their decision (undoubtably another way that discovery decided to save a penny). I guess we will have to hope that no emergency arises that will require us to take the baby out before then. All this is not to mention the fact that vitality is not worth the effort and the over 10% price increases that they questionably say is effectively 5% because it happens in the middle of the year (I'm sure some administrator cleverly patted themselves on the back for that one). This reasoning is wrong by the way - it might have been correct if the increase only occurred every 18 months, but since it occurs every 12 months, it is indeed an above 10% annual increase. I am very disappointed by Discovery and while we have decided to just bite the bullet with Discovery and continue for this year as changing medical aids while pregnant wouldn't be possible, we are eagerly waiting for the next opportunity to change. Discovery Health should re-evaluate many of its policies and really focus just on its customers. But I'm not holding my breath.
106 replies
86 months ago
Terrible customer service.
Evonet charged me for an ADSL service for March and has then decided to cancel the service at the end of February. I have been struggling to get a refund back from them for about 2 weeks now.
0 replies
90 months ago
Overbooked flights
Don't book on British Airways. They overbook flights and struggle to accommodate the passengers that are on standby. To make matters worse they do not even try to compensate the stranded passengers for their inconvenience. I eventually got a flight but I had to excuse myself from the meeting that I had to attend.
0 replies
93 months ago
Terrible Customer Service
I have tried for the last 2 months to get a refund from Vodacom for continuing to charge me even after I ported out of Vodacom. Everytime I contact their call centre, I get promises of it being sorted within 5 - 7 days and it never ends up happening and it never gets escalated. And I have to waste my time calling Vodacom over and over again. This is terrible customer service.
53 replies
107 months ago
Terrible contractor
<p>Do not use Jaco Le Roux Installations and Maintenance for any of your maintenance or installation work. My experience with him has been terrible. He doesn't finish his work on time and makes stories and keeps requesting more and more money from you. And when you say no, he has some kind of personal crisis and you don't see him for weeks. </p> <p> </p> <p>I might be partly to blame for paying him deposit upfront, but nothing could take away from the fact that he simply does not answer his phone when I try to call. I'd be surprised if anyone has a good review for him. </p>
0 replies
109 months ago
Don't go see a Movie premier at Ster-Kinekor Brooklyn
<p>I was excited to watch the premier of Guardians of the Galaxy 2. The movie did not start when it was supposed to and we were told to wait a few minutes. Half an hour later, nothing was playing and after an hour we were told that they could not get the movie to play. </p> <p> </p> <p>They did, at least, refund the tickets but it was a couple of hours of my life that was wasted with nothing to show for it. </p> <p> </p> <p>I expected that they would test everything before they sell tickets for something.</p>
56 replies
109 months ago
Unable to deliver purchased products
<p>In the last 2 interactions with CTM, I have experienced purchasing a product, only to be told that it is out of stock. I can accept that this could happen once, but twice and from the same store shows that there is something wrong with that branch at least. I am uncomfortable purchasing anything more from CTM.</p>
0 replies
109 months ago
False charges on statement
<p>Midcity charged me for unpaid levies on my first statement, even before I moved in. And when I queried it they said that it is a process to reverse it and 2 weeks later, still no reversal. </p> <p> </p> <p>The double standard is completely laughable. I can just imagine MidCity sending final notices to clients when they are a week or two late with payments, but when they need to sort something out on their side, they take their sweet time (assuming it gets sorted at all).</p>
112 replies
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1 Star
9 (90%)