Active since Jan 2017
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8 reviews42 months ago
Mweb part of cohoots with Discovery - keeps charging me for an email address after I cancel years ago.
I had an email account with Discovery Vitality. I stopped the medical aid so I went over to Mweb so I could have an email with my ADSL product. All dealings with discovery were cancelled. This is back in 2010 to 2016. Now I am told that Discovery sold that email address to Mweb and so I have been paying for the old email address which I haven't used in years and the new email address with mweb. How can Discovery sell a cancelled email address to Mweb and why would I take an email address with Mweb if I was continuing my old one? I did not agree to any of this and I only found this out when I finally cancelled my Mweb email account a few months ago. If you can produce a document showing my signature agreeing to continue the vitalitybroadband email address via Mweb then you have a leg to stand on, otherwise please stop trying to make a quick buck!
0 replies
42 months ago
I leave Discovery and set up an email with Mweb and Discovery continues to charge me via Mweb for a product I don't use.
In about 2010 - 2016 I cancelled my internet address with you as I stopped the medical aid. I moved over to Mweb for my internet. I find out today that somehow you are still charging me through Mweb for that account. I never agreed to this. When I went off the medical aid I cancelled all dealings with you. Please sort this out as I never agreed to continue your email address via Mweb, it is absurd, why would I open an email package with Mweb are you two companies in cahoots robbing people blind by sneaking payments through?
0 replies
43 months ago
Paying R700 a month for security that doesn't arrive in an emergency.
Friday morning 23/09/2022 at 7.34 I pressed the emergency button that set off the alarm due to someone outside trying to gain access to my property. Security company phone pre-recording said press 1 if you are ok, 2 if you are not. I pressed 2. It said an armed response was on its way. No one came, we dealt with the situation ourselves. at 8:01 I phoned the security company operator and confirmed the alarm signal was received but said there were a lot of calls at that time which is why no one arrived. I exploded because why am I paying R700 a month for a service that when I use doesn't respond? She said she will get management to call me 11 days later have not received a call. This service is unacceptable.
529 replies
59 months ago
Stop pull harness, rubber under metal buckle is perished, they won't exchange and it has been 8 days since I purchased it.
I know that Planet Woof at Leadville Dog Park is probably the one in the wrong but they are blaming Rogz SA. I bought a Stop pull harness after doing a lot of research on Rogz SA web page, I bought it on the 6th of June 2021, I used it on my 15kg, 11-year-old, partially blind spaniel on the next Friday, and the next Saturday. On the Saturday at Leadville dog park, I noticed the parts under the dog's legs were flapping, even though when I bought it, I asked the lady working in the shop to assist me to put it on correctly, she did not adjust the staps by the legs. When I got home on Saturday and took the stop-pull harness off, I saw that the buckle could be moved, however when I moved the buckle, I say that the rubber under the metal buckle has perished which I assumed was due to the pressure and maybe it was old stock. I took it back today Monday 14 June 2021 to exchange it and I thought maybe I had been unlucky with the product and to try another one. The lady working at Planet Wooff said she couldn't help me as she could not exchange it and said she would need to speak to her boss. I explained that the Consumer Protection Act allows you to return an item that is faulty. She told me it was not her problem, and I would have to wait for her boss to see it at some stage, after her calling me rude and demanding, she agreed to phone her boss, Carmen. who wanted photos to send to the Rogz rep, we sent the photos, the Rogz rep said it would have to be sent in to see if it is a manufacturing fault and I replied that the dog cannot get to that part of the harness as there is a special loop to loop the excess in so it doesn't bother the dog on its back. The owner (Carmen) then arrived and said because I was being so difficult, they had to send it in to ensure they got their money back from Rogz, and only then could I do an exchange or refund. I asked for it back and said I will report it to the CGSO - Consumer Goods And Services Ombud and lodge a complaint. She then went on to say that my reaction was indicative of someone who would purposely damage goods, at that stage I told her I do not wish to argue with people who won't try to help. She told me that I am from the devil and that I should not own a dog. I love Leadville Dog Park, I support the restaurant, the pet shop and the dog parlour, but after this morning I will never go back to that pet shop again as they don't know the CPA or how to treat people. I have all the photos to substantiate my claims and am horrified that what I thought would be a quick exchange turned into a degrading and awful attack, I am under the outstanding the Pet Wooof is part of the merchandise and privately run but that is not an excuse for not knowing the CPA and treating your customers with dignity. Carmen was very kind to point out that she had cameras in the shop and therefore outside she said I was from the devil and shouldn't have a dog, that is calculated and vindicated, I had the right to be upset at my treatment.
0 replies
108 months ago
No service and treated terribly my manageress at Vodacom Bayside
<p>In April my son took his phone 25 April 2017, a month later it was still sitting in the draw of the employee Jaco who hadn't bothered to do anything with it. Apparently he needed the password and took my number down wrong which I corrected at the time so it went in on the 25 May 2017. We where told that they would send it in and ask them to fix it quickly due to the time wasted. In all this time I tried contacting Louise the manageress at Bayside Vodacom and not once did she return any call or take my call. Today I phoned to find out about it to be told that the excess amount was refused so they are sending it back to the branch, I asked Louise who refused the excess amount and she gave me the cell phone number that was wrong which I had corrected 3 times previously. I told her that we had initially told Jaco that the phone was insured why didn't they phone me. She explained when it is out the shop they don't make any contact with the customer. I am stunned by her lack of accountablity or desire to help and she then put the phone down on me, how can someone of such a nature be a manageress. I expect a phone call from her to apologise at the very least for putting down the phone on me, I have every desire to change all my family contracts to a different provider due to these two totally incompetent people.</p>
168 replies
109 months ago
Can't follow instructions
<p>I clearly asked you to put my adsl line into a holding pool on my form and in my complaint on Hello Peter and now you cancel it please put it in a holding pool. I took the form into Telekom Bay side yesterday and they said they will cancel the cancellation and put my line in a holding pool. Please can this sorted today and can someone notify.</p>
56 replies
109 months ago
No response to my cancellation
<p>On the 27 March I sent in the cancellation form with a copy of the ID to request that our Telkom weekender plus is cancelled and our ADSL line is put in a holding pool. We received an automated response that someone would contact us within 21 working days which was 26 April 2017, no response. On the 20 April I went into Telkom at Canal Walk to find out the status and they could not find my account on their system so they couldn't help me. On 28 April I phoned Telkom and the lady to asked me to resend the email and someone would get back to me during the day but no one did. I want to know when my line will be released and the weekender plus stopped. I find this lack of service unacceptable, please can some sort this out urgently.</p>
56 replies
113 months ago
Complete overchange, impossible to get hold of you.
<p>My son just used Uber X for 5.71 kilometers and has been charded R71.60 This is ridiculous and when I go on the app to ask about the trip it doesn't show the trip or any since June 2016 and you have no contact numbers to phone.</p>
0 replies
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