LS
Liam S
Active since Jan 2017
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
Absolutely Poor Service
Absolutely pathetic customer service. Firstly didnt uphold their original delivery date. Then when the product did arrive, it arrived damaged and leaking. Asked for it to be replaced or refund, was told that they will replace it. Yet again the delivery date for the replacement product was not met, I still await delivery of my product 10 days later
0 replies
15 months ago
Terrible Hisense After Sales
On the 30 December 2024 we logged a call with Hisense regarding the repair to our fridge. The fault was that the fridge was not cooling and the water dispenser was not dispensing water nor creating ice. A technician arrived around midday on the 31st December 2024 to access the fridge. After his assessment, he advised that we required a new fan for the cooling and a new valve for the water dispenser. He was going to place the order for these 2 parts and Hisense will contact us when it arrives to arrange for a technician to come out to repair. on the 4th January 2025 we received a call from a technician who was coming to complete the repair [Hisense made no contact]. So we cancelled our plans for the day to accommodate the repair. Technician arrived midday but only arrives with the fan. Completes the installation of the new fam and advises that he was only given the fan to come through and replace. He advised that the value could still be arriving and another technician will come and complete that repair. On the 8th January 2025 I decided to make contact with Hisense to follow up on the value repair and we get told that the repair is complete and there is nothing outstanding. When I queried the valve, we get told that there was no valve ordered. Now I was getting very upset as no one was giving us proper answers. We then get told that the original technician will come through again to assess the fridge. I informed them that the technician had already done the assessment and that he needs to come to repair and not assess what he already assessed. So we now had to wait 2-3 days for this to happen. On the morning of the 9th January 2025, we received a call informing us that a technician will be coming through. We were told that he will be there during the first half of the morning [8-10am] so we had to reschedule the plans we had to accommodate this. Waited the entire day, eventually cancelling all our plans for the day, only for the technician to arrive at 4:50pm. Too my disgust, he arrives to assess the fridge and not repair. By this time we were utterly frustrated as we had to cancel all out plans just for him to come through for 10min to say he has already assessed this fridge and to top it off he told us that on his original report he did order 2 parts namely the fan and the valve but Hisense told us only the fan was requested for. Now who's lying???? I Called Hisense yet again on the morning of the 10th January 2025 and raised all my frustrations with them and told them they need to get someone there asap to get this repair done. I was told by the Agent that either the "Repair Company" or she herself will call me to provide and update. Today is the 13th January 2025 @ 10:30am and still waiting for their call. So I called Hisense [yet again] this morning to get some sort of update, I explained the whole situation again to a different Agent and was told to "Please hold". After holding for over 20min the call just disconnects. Hisense having my details, didnt even call me back. At this stage I am completely lost as to when and even if this repair will get done. The amount of money spent on calling Hisense, the inconvenience caused as we had to keep cancelling our plans and you get absolutely no service from Hisense. VERY FRUSTRATED AND DISAPPOINTED. WILL NOT PURCHASE ANOTHER HISENSE PRODUCT KNOWING THIS IS THEIR AFTER SALES SERVICE.
327 replies
99 months ago
Telkom Pathetic Customer Service
In mid December 2017 I sent through a request to Telkoms Cancellation Department to cancel 1 of my Telkom contracts which was ending at the end of January 2018. Due to previous experiences I knew I had to give Telkom atleast 1 month notice before the contract expiring date to cancel the contract. After sending through the first request I did not recieve any confirmation from Telkom confirming they have receive my cancellation request. So I decided to wait as it was the festive seasson and I assumed they could be busy. In mid January 2018 I still did not recieve any response from Telkom so I decided to call them. I was told that they did not recieve the cancellation request and that I must resend it. I then queried that even though now it will be under a months notice, will I be charged for an extra month? I was told "NO" and that it will be cancelled at the end of January. I was also told that someone from the cancellations dept will call me regarding this. Two weeks went by and no call so I called Telkom yet again. This time I was told that my cancellation request was there and that they will escalate the request to the manager. I was told yet again that someone will call me and that I can cancel the contract immediately while on the phone with the Telkom representative. NO SURPRISE I recieved no call back. So I assumed that Telkom have acknowledged my canellation request and it was processed. I was wrong, at the end of February 2018 my account was debited for the contract. So on Friday the 2nd March I had to call Telkom YET AGAIN to query this. To my disbelief I was told that they have my cancellation request and they will escalate it to the manager. Now I was getting frustrated, it has taken 3 months from my initial request and nothing has been done, it was just lying there. I said to the customer service lady that I would like to speak to her superior, so she asked me to hold on. I waited for more than 15 minutes only to be told that her superior was busy. So I asked her to please get her superior to contact me to sort out this issue. I made it quite clear that her superior call me before the end of Friday. I dont need to tell you if Telkom called back. They never called that last 3 times they were supposed to so I wasnt expecting much from them. I currently have 3 Telkom contracts and I have been a customer of theirs for the past 8 years. Telkom are very quick to sell you their products and I must admit their packages are quite reasonable but their customer service is ABSOLUTELY PATHETIC. They will call you frequently to upgrade or advise you on new products but they will never call you back when you [their customer] need them to call. The fact that a Telkom Customer Service Manager did not return a call, speaks volumes. They have no care/support for their customers. I have my 2nd contract up for an upgrade at the end of April this year an I am really thinking twice about staying with Telkom. If this is the service they offering then I rather move to another network provider. Telkom Customer Service needs to up their game ..... BIG TIME Unsatisfied Customer
53 replies
105 months ago
Dis-satisfied customer
On the 17th of July 2017, I received an e-mail from DSTV informing me that I have been pre-selected to receive a discount on my Compact package. The discount is for R70 off my monthly subscription starting from July 2017 until December 2017. At the beginning of August I purchased an installed an Explora 2 decoder and requested that they active the R80 per month Access fee. When I spoke to the DSTV consultant who helped with the activation, I was informed that fees will be debited off my account at the end of August. Few days later I start receiving sms's stating that DSTV is going to suspend the Extra View function due to non-payment. So I called the Call Centre and spoke to the agent who told me that it will be rectified and that they will not suspend the Extra View Function. A day later I receive another sms regarding suspending my account and few hours later my Extra View function is suspended. When I called DSTV Call Centre I got told that this will be escalated and that I will receive a call confirming the outcome of the query. NO ONE CALLED ME BACK. I was then told I need to pay around R41 so that my Extra View function can be re-activated. So even though I was told that this will come off my debit order at the end of August, I still made the payment and the Extra View was re-connected. The following week I receive the same sms regarding suspending my Extra View function. So I made yet another call to query, now I was told the I need to pay around R37 and that this has been escalated to accounts dept. Yet again I make payment and the service was re-connected. Once that issue was resolved I pick up another issue regarding DSTV accounts. I notice on my account that the discount that I was selected to receive is not showing on my account. So I make numerous calls and chatted to various agents via Live Chat regarding this and all I get told was that it has been escalated to the accounts department and someone will contact me. NO ONE CALLED ME BACK. Not even the agent who was quite adamant that he will call me, not even him. Finally I find out that the reason for this issue, apparently because I changed my decoder, the discount fell away. The DSTV agent assured me that this should not have been the case because the discount is on my account and has nothing to do with the decoder type and that it will be resolved. I was told that it has YET AGAIN BEEN ESCALATED, at this point I was getting really frustrated and requested that someone from management calls me regarding this. It has been 3 working days later and still NO CALL FROM DSTV. I have been a DSTV customer for a very long time and I have never had my account in arrears and now because of internal issues at DSTV I had my account in arrears. DSTV are very quick to send out sms’s and to actually disconnect your services but ask them to call you back regarding an issue, they never do. I having been waiting 3 weeks for the call and even longer for this issue to be sorted. My feeling is that you should not offer your customers discounts if you cannot uphold them. Regards Mr Subramoney
122 replies
112 months ago
Vodacom Pathetic Customer Service
<p>Today marks exactly 3 weeks that I have my handset and still awaiting for my number to be ported.</p> <p>The excuses that Vodacom staff were giving me was absolutely crazy. No help, all that you get from them is that there is a problem and we are working on it.</p> <p>Will never even consider Vodacom for my next contract.</p> <p> </p>
112 replies
113 months ago
Unsatisfactory Sevice from Vodacom
<p>On the 29th of December 2016 I went to the Vodacom branch inside the Game store in City View, Durban. I spoke to the assistant on duty and informed him that I currently have an existing Vodacom contract and I would like to take on another contract. My phone of choice was the Samsung J3. I was then refered to who I assume was either the supervisor or manager of the cellphone department and he advised me that their store is unable to assist me with taking up another contract. When I queried why, I was told that Vodacom have upgraded to a new system and this particular store cannot process the contract because I have a current Vodacom Contract and their system will not allow them to process another contract for me. He advised me that this store can only process new contract for persons who do not have a current contract with Vodacom. I was told that the only 2 stores in Durban that will be able to assist me will be Vodacom Game Pavilion & Vodacom Game Gateway which is quite a distance from the current store that I was in which was Vodacom Game City View. I feel that it is very unfair to the Vodacom customers (myself included) that we must now travel to a store much futher to get a contract and this is all because of a new program that Vodacom has put in. I requested for the supervisor/manager to contact Vodacom Customer Care so I could speak to them regarding this. I waited on the phone for 30 minutes only to be transferred to another department and then have the call cut. Frustrated that I was getting nowhere I decided to change my plans and make my way to the Vodacom store inside Game Pavilion. Once in the store I was assisted by 2 extremely helpful staff, their names are Jayshree & Avesh. They assisted me with the contract. When I explained to them what had happened and why I am in their store to take up the contract, they were shocked and said to me that I could have taken the contract from Vodacom Game City View. This made me really upset because I have to change all my plans so that I could go to a Vodacom store that could help but it turns out that the initial store could have assisted me.</p> <p>Over and above that poor service, the contract I took, I had to have an MTN number ported and I was told that due to the holidays that the porting will only take place on Tuesday the 3rd of january 2017. On the 5th Jan I noticed the porting was still not done so I called the store to find out why. Apparently there is some system problem with porting and that only Vodacom IT guys can sort out manually. When I asked when it will be ported, I was told that it will take 4-5 days. So basically I will have the phone for the 2 weeks and not be able to use it. What makes it worst is that I got this as a gift for someone and they are unable to use it (embarassing on my side).</p> <p>My point is, why advertise for a product but not stipulate on the advert that this will only be available in these stores if you are a current Vodacom contract holder. We make our way to the stores only then to be told that the store cannot asssit.</p> <p>Also why cant we be told upfront that there is a problem with porting and advise the customer that it will only happen cloder to this particular date?</p> <p>Looking at the problems I have had getting this contract and getting it to work, I now think I should have taken it with another service provider. </p> <p>Unpleasant Vodacom Contract Holder</p>
224 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)