TC
The Cartridge Guy
Claimed Business
TC
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|14 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHN
JJ
Johanna J
1 reviews | Active since Jan 2020
10 Feb 2026, 10:33
Dissatisfied with service from The Cartridge Guy New Redruth branch
Disgusting service. You order online and pay for toners and then are told an entire week later that they do not have stock of the toners I requested and are waiting for stock to come in. Needless to say they have my money and now they do not care whether I am unhappy or not!!! Although I have used them previously, this will sure as hell be the last time!!!! To top it all, they were running a special on their toners. So how an earth do you sell items at a discounted price if you do not have stock. Just beyond my imagination and brain power.
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Johanna J
1 reviews | Active since Jan 2020
10 Feb 2026, 10:33
Dissatisfied with service from The Cartridge Guy New Redruth branch
Disgusting service. You order online and pay for toners and then are told an entire week later that they do not have stock of the toners I requested and are waiting for stock to come in. Needless to say they have my money and now they do not care whether I am unhappy or not!!! Although I have used them previously, this will sure as hell be the last time!!!! To top it all, they were running a special on their toners. So how an earth do you sell items at a discounted price if you do not have stock. Just beyond my imagination and brain power.
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Replies (0)NS
Naomi S
1 reviews | Active since Jan 2020
4 Feb 2026, 09:06
****S and ****MERS
What a load of nonsense! These guys take our order for printer cartridges at the beginning of January, we follow up almost daily to find out where our order is. They lie about sending the order, not once, not twice, SEVERAL times. When we started getting stern with them, they go onto LIE about delivery and sending the parcel, again SEVERAL times. It took threatening them with legal action eventually to get anything out of them. Do not waste your time or money dealing with these guys - their service is non existent, they are rude and they have no concept of speaking the truth about matters. Will never use them again, absolutely horrible experience with them. Pathetic is putting it nicely.
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Naomi S
1 reviews | Active since Jan 2020
4 Feb 2026, 09:06
****S and ****MERS
What a load of nonsense! These guys take our order for printer cartridges at the beginning of January, we follow up almost daily to find out where our order is. They lie about sending the order, not once, not twice, SEVERAL times. When we started getting stern with them, they go onto LIE about delivery and sending the parcel, again SEVERAL times. It took threatening them with legal action eventually to get anything out of them. Do not waste your time or money dealing with these guys - their service is non existent, they are rude and they have no concept of speaking the truth about matters. Will never use them again, absolutely horrible experience with them. Pathetic is putting it nicely.
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Lettie
1 reviews | Active since Jan 2020
24 Jan 2026, 16:53
Four months after paying, still no cartridges!
I am still waiting for the two cartridges that I have paid for last year October!! This is now the fourth month!!! I have contacted Lindo several times. Seems she is not capable at all to assist! After much promises, still no cartridge. They have my money and I am still struggling to get my order! Dont buy from them!
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Lettie
1 reviews | Active since Jan 2020
24 Jan 2026, 16:53
Four months after paying, still no cartridges!
I am still waiting for the two cartridges that I have paid for last year October!! This is now the fourth month!!! I have contacted Lindo several times. Seems she is not capable at all to assist! After much promises, still no cartridge. They have my money and I am still struggling to get my order! Dont buy from them!
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Replies (0)AG
Astrid G
1 reviews | Active since Jan 2020
15 Jan 2026, 07:09
Extremely unprofessional.
Extremely unprofessional. I asked for a quote for a generic cartridge for my Samsung 2020W printer,they sent me a quote for R 399 yet on the phone they said it was R 205. They never have in stock. They want you to go in and pay and then go.in again.to collect. Last time it took 5 days after payment to receive my cartridge. They laugh abd think.its a joke. This is The Cartridge Guy in Blairgowrie Drive.The only reason that I use them is because they're just up the road. Also the cartridges seem to be of inferior quality to other places. It says you still have about a third toner meanwhile you don't.
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Astrid G
1 reviews | Active since Jan 2020
15 Jan 2026, 07:09
Extremely unprofessional.
Extremely unprofessional. I asked for a quote for a generic cartridge for my Samsung 2020W printer,they sent me a quote for R 399 yet on the phone they said it was R 205. They never have in stock. They want you to go in and pay and then go.in again.to collect. Last time it took 5 days after payment to receive my cartridge. They laugh abd think.its a joke. This is The Cartridge Guy in Blairgowrie Drive.The only reason that I use them is because they're just up the road. Also the cartridges seem to be of inferior quality to other places. It says you still have about a third toner meanwhile you don't.
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Replies (0)ES
Erika S
1 reviews | Active since Jan 2020
6 Jan 2026, 07:13
Lots of promises with no results. Avoid!!
Extremely poor service. Allow you to pay for express delivery while statement states certain dates. Then no update. On enquiry they are suddenly closed and can only despatch 10 days later. Then don't even keep that promise. Two weeks later and still no express delivery. Will not use again or recommend to anyone.
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Erika S
1 reviews | Active since Jan 2020
6 Jan 2026, 07:13
Lots of promises with no results. Avoid!!
Extremely poor service. Allow you to pay for express delivery while statement states certain dates. Then no update. On enquiry they are suddenly closed and can only despatch 10 days later. Then don't even keep that promise. Two weeks later and still no express delivery. Will not use again or recommend to anyone.
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George
1 reviews | Active since Jan 2020
1 Dec 2025, 09:54
Pathetic service
I bought two different cartridges from Cartridge Guy in April of 2025. They delivered it about a week later. The one cartridge was totally wrong. It was collected and about 2 weeks later they sent the same cartridge. This is after I forward them a picture and correct model NR of cartridge on WhatsApp. I spoke to Andy numerous times. I asked for a refund. When Cartridge Guy simply didn't want to refund, I asked that they keep the money as credit for my next purchase. No answer. I have been removed or blocked from their WhatsApp. It is just wrong for Cartridge Guy to just get away with this kind of behaviour. I am not done with them... after I saw all the negative reviews. I am also in the process of contacting the Ombudsman to see how they can assist.
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George
1 reviews | Active since Jan 2020
1 Dec 2025, 09:54
Pathetic service
I bought two different cartridges from Cartridge Guy in April of 2025. They delivered it about a week later. The one cartridge was totally wrong. It was collected and about 2 weeks later they sent the same cartridge. This is after I forward them a picture and correct model NR of cartridge on WhatsApp. I spoke to Andy numerous times. I asked for a refund. When Cartridge Guy simply didn't want to refund, I asked that they keep the money as credit for my next purchase. No answer. I have been removed or blocked from their WhatsApp. It is just wrong for Cartridge Guy to just get away with this kind of behaviour. I am not done with them... after I saw all the negative reviews. I am also in the process of contacting the Ombudsman to see how they can assist.
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Liam S
1 reviews | Active since Jan 2020
28 Nov 2025, 14:48
Absolutely Poor Service
Absolutely pathetic customer service. Firstly didnt uphold their original delivery date. Then when the product did arrive, it arrived damaged and leaking. Asked for it to be replaced or refund, was told that they will replace it. Yet again the delivery date for the replacement product was not met, I still await delivery of my product 10 days later
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Liam S
1 reviews | Active since Jan 2020
28 Nov 2025, 14:48
Absolutely Poor Service
Absolutely pathetic customer service. Firstly didnt uphold their original delivery date. Then when the product did arrive, it arrived damaged and leaking. Asked for it to be replaced or refund, was told that they will replace it. Yet again the delivery date for the replacement product was not met, I still await delivery of my product 10 days later
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