HN
Hennie N
Active since May 2016
40
Reviews
0
Industries
Reviews
40 reviews1 month ago
The Cartridge Guy ****
Bought a cartridge online .As soon as the payment was done and the money paid they cancelled the order. Nobody can tel you why or what happened to my money. I think it is a ****
0 replies
4 months ago
Get it right every tine
Ref 112511 If you wa t wuick professional service. Look no further
53 replies
4 months ago
Voucher 7714599 Waste of money
I bought a spar digital voucher for a client as an apology for things going wrong. He never received the sms. I forwarded the invoice to him with the details. He tried to redeem the voucher at the Spar at Knysna was told they do not participate. I checked on the website and referred the client to the Superspar in Mossel Bay and sent him a pin. They also told him that they do not accept vouchers. I sent an email to customer care without any reply. This effort to do good for a client just compounded my embarrassment.
0 replies
8 months ago
Ecellent Service
Recently dealt with Outsurance. The Call centre agent, NTSAKO SITHOLE was excellent and vI decided to accept the quote.
53 replies
17 months ago
Please to do business with
What a pleasure to do business with these guys. My third laptop I am buying from them. Service fast and efficient. Great quality.
56 replies
23 months ago
No Customer Service
Does this make sense to you? I have been a client of MWeb since dial up days. My fibre connection is driving me up the wall. The MWeb solution is that I must plug in my laptop into the fibre for them to see if it works. I do not have a laptop with a LAN connects ( very few these days do). Therefor the call centre's reply is as follows, they can log a call to and charge me up to R1750 to come and try and find the fault. All tests on the router seems that it is working and all the lights are on on the fibre so there must be another problem. Now if I have to pay them R1750 the cheaper option for me it to cancel the service and get another supplier to come and install a new service for me and the call centre agrees that MWeb can help me in any other way. Thanks MWeb for treating a loag standing client like *******
0 replies
25 months ago
Service at Ikhokha is IShokha
I started looking for a payment solution two weeks ago and eventually decided to go for IKhokha after a consultant even phoned me on a Saturday to answer the questions I submitted through the website. I downloaded the app to register and submitted the information requested. I also bought the machine online. They sent me a email to request a selfie and a copy of my id which I submitted. The app shows that they acknowledge the receipt of the information. I sent several emails to support and onboarding that simply goes unanswered. I needed the service for a event on the 1st of April but that seems like a pipe dream. The machine I bought, well nobody can tell me anything about that.
221 replies
26 months ago
No idea how to handle a bad situation, management absent.
Earlier today I was shopping and Pick and Pay Doringkloof. At the security at the entrance was an elderly lady in a agitated state trying to get the security to assist. I learnt that her that she was of the opinion that somebody in the store stole her purse and phone and needed assistance. No amount of crying and begging to elicit any positive response to her pleadings. All the other staff jut stared at the goings on. I tried to find a manager, which I think would have been the logical response from security. I think the situation was handled very badly and it seems that you done care about your customers.
56 replies
27 months ago
Great Service
I recently have the misfortune of having to replace my OD as my wallet was ******. I made an appointment with the offices in the FNB at the Lifestyle Centre in Centurion. I went to pick up my ID today. The whole experience was faultless with friendly and efficient staff. Thank you for a great service.
0 replies
27 months ago
Showmax and *********** agents
I can write a book about this. the short version is that Showmax was always included in my Premium account and was terminated for no reason. As I understand it is still part of DSVT Premium package. I have made numerous attempts to sort his out but every agent tells me a different story. The lastest is that I must sign up for Showmax and once I have one that they will add it to the package and then it will be free. Do I believe this NO because I cancelled my debit order as they add things to your account and NEVER pays you back. When I told her I am not going to do I was told to sign up but under payment options I must choose DSTV account, this option does not exist and even if it exists, I am 100% sure they will add the subscription fee to my DSTV account., Your call center agents have no idea how to solve the problem. After battling for more than half an hour she abruptly asks me whether there is something else she can help me and, in the meantime, try to sell me insurance and other *******. I also see I am not the only one complaining about the missing Showmax. The company reply on this website is also a joke because it is the same for everybody.
116 replies
Review Distribution
5 Star
12 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
28 (70%)