Active since Jan 2017
10
Reviews
0
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Reviews
10 reviews42 months ago
Always great service
Contact lens club offer amazing customer service, even when a problem occurs they are on top of it, they always include a hand written note to thank you for your purchase. I will continue to choose them and encourage others to do the same.
0 replies
59 months ago
Negative attitude towards doing what you are paid to do, assist customers with making a puchase
The East Rand Mall branch was extremely rude and unhelpful, on first approach to the counter with my items, I could see the negative attitude the staff had with assisting customer and actually doing their jobs. They were extremely slow and some where sitting behind the counter apparently busy with something else so could not help customers. I approached the till greeted the tellor, to which she did not respond, she then proceeded to ask me whether I was paying cash or account to which I replied account. I was going to use my RCS/Contempo card to make payment, Foschini is one RCS's shopping network (https://rcs.co.za/shopping-network) and I had shopped at Foschini's Edenvale branch previously with my RCS/Contempo card. Once I handed my card over and she saw it was a RCS/Contempo card she asked for my ID, which I found strange as I had never had to produce proof of identification in the past, I then handed over my drivers licence, which I had on me, my ID book was in my car. She then said she couldn't help me with my drivers licence, to which I replied is it really necessary as I had never had to provide proof of identify before and my driver's licence ID should match the ID linked to my RCS card, she then spoke to a colleague and then informed me that they were no longer accepting RCS cards from Contempo or Queenspark, and proceeded to pack the items I had selected for purchase away without asking me whether I would like to perhaps select another payment method such as cash or credit card, handed back my card and dismissed me. I quickly considered fetching my ID out of the car or using an alternative payment method such as cash or my credit card, but rather decided to leave as she has already packed my items into a return box and I had then felt she did not want to assist me no matter what payment method I selected, and that I did not want to support this store any longer. The items I was to purchase was well over R2,000 and I cannot believe that management would agree with turning business away in this manner. I will not be returning to this store in the future and possibly not make use of another foschini branch either.
0 replies
84 months ago
TELKOM *****S UP, THEN STEALS MY MONEY WITH A 2ND DEBIT ORDER
I woke up to a debit order of R1023 to my account this morning, the 16th of the month, surprised as I was sure my debit order had already gone through for the month on the 1st. Called Telkom and was told that my invoice amount for last month was R984 and my debit order was taken at only R900(being my fixed contract amount, excluding variable), and that I had been handed over for the R84. The collection department do not call you to ask you to pay the R84 arrears amount that they did not collect properly, they do not email, sms or notify you in any way, shape or form to ask you to make payment as they could not do it properly to begin with, NO!!!!, instead they decided to put through another debit order, and while they were at it, sommer take next months debit order early!!! to which they were NOT entitled to as yet. I have an impeccable credit history, zero red flags and have never missed a payment in my life. So you can imagine the horror when the call agent, first accused me of lying about a debit order, then accused me of not having the sufficient funds on my account to take the full payment, as if a debit order would ever take partial funds if all was not there to take) and then told me that I need to check my statement each month to confirm they are doing their job correctly. Then proceeded to tell me that there was nothing she could do. WHY WAS I NOT CONTACTED TO MAKE THE R84 PAYMENT DIRECTLY VIA EFT? WHY AM I HANDED OVER WITHOUT EVEN A PHONE CALL WHEN I AM A GOOD PAYER? WHY HAVE THE CHEEK TO, AFTER MESSING UP WITH THE DEBIT ORDER IN THE FIRST PLACE, TO THINK THAT YOU WILL TAKE AN ADVANCED PAYMENT WHILE YOU ARE AT IT? I signed a contract to a specified date for the debit order ONCE A MONTH. I did not sign a contract allowing you to take AS YOU PLEASE WHEN YOU PLEASE! As far as I am concerned this is incompetence and theft!!!! I have since arranged with my bank to reverse your debit order and immediately made an EFT payment to Telkom to value of R90. Which I would have been happy to do in the first place if you'd had the decency to contact me regarding this matter to begin with! I will make payment on what I owe, but I will not be making any payment for the future month when you are not yet entitled to it!!! HOW MUCH MONEY ARE YOU MAKING ON INTEREST ON YOUR CLIENTS MONEY THAT IS SITTING IN YOUR BANK ACCOUNT THAT YOU ARE NOT ENTITLED TO AND THAT YOU TAKE EARLY WITHOUT THEIR CONSENT????
0 replies
84 months ago
FRUSTRATED with online banking login in repetitive error - password incorrect!
I do not uses the FNB online banking option very often, however from time to time, I am required to use it instead of the App. However, from as far back as I can remember since the website was upgraded, I have had this very problem. When I try to log onto the online banking website, I am told my password is incorrect. I go through the process to reset my password and login fine and do what I needed to do. The next time, same problem and procedure. However today, after resetting the password, I was told I had to authenticate my digital profile by visiting an ATM before I could use the website, or my app after changing the password. I did so. Got to work and logged on to be told my password is incorrect again! tonight I have reset my password for I think the 3rd time today and have now been asked to go authenticate myself at an ATM again!!! for the 2nd time in one day. I phoned FNB about it this morning to be told its my browser of the computer I am using , however the same problem occurred on my MAC at home and on my work laptop being a Windows operating system. When I called in this morning I was told the query would be logged and someone would call me. I am now stuck not being able to use my banking app or online banking at all, yet I am still waiting for a phone call. On my third attempt to reset my password, before being asked to authenticate at an ATM for the 2nd time today, I attempted to change my username as well as it has been the same for probably 10 years, only to be told that an OTP would be sent to my old cellphone number, which I had since changed nearly a year and a half ago with my bank. WHAT IS GOING ON? This is really ridiculous!!!
56 replies
106 months ago
Gravy??? or soup!
<p>I buy nothing but Purina canned dog food when I shop for food for my dogs, and have been a loyal customer for many years. Usually I purchase a minimum of 10 cans using takealot, and if some additional cans are required I will purchase a few from my local Pick n Pay. Unfortunately I find myself sending this email complaint through as although this has happened a few time over the years I am finding this now more regularly. I prefer to purchase the "chunks in gravy" or the "homestyle" can, however I have found that more and more it appears to be less like "chunks in gravy" and more like "chunks in soup", I have attached 3 photos that I took tonight, I do like the fact they my dogs get to have gravy included in their meal, however when they appear to just be eating soup, I don't feel as if I am getting the value for money that I am use to, or that my dogs are getting as much out of their meal as they are accustomed to. Also have to consider if this is merely a scam to use more dog food quicker or keep offering the product at the same price but not actually offering the same quality or quantity as before. I merely want to bring this to your attention, so that this can be looked into and not become the norm or I will have to choice but to find another option for dog food. I am sure I am not the only customer who has noticed this. I have attached only 1 image however I do have images of the barcode and batch no if required.</p>
0 replies
108 months ago
NO DELIVERY AND CONSTANT DELAYS
<p>I cannot believe the lack of communication that I have received from Loot.co.za. Their chosen delivery service - Fedex - is just as useless, and for which delivery that I am actually paying for I expected much better service. With my contact details, being my cell number, clearly given on my profile, and i expect, to be printed on the waybill label, and given several times via email, I still find myself awaiting delivery almost 2 weeks later, as no one is capable of picking up a phone and calling me when a problem arises. First of all, delivery has been attempted several times before 8AM in the morning. I gave my work address, who exactly do they expect to be there to sign for a parcel at 7:15 in the morning? With no follow up attempt made later on in the day, just constant failed attempts. The definition of insanity is doing the same thing over and over and expecting a different result, seems Fedex fits to the definition of insanity then... This is the 2nd time I have purchased goods from Loot.co.za and it is also the 2nd time I have had endless issues. The first time being the same problem with the address being incorrect being 43 and NOT 42, there are no even numbers on the street, unfortunately this was not corrected by Loot.co.za on the first delivery and is now reoccuring once again. Empty promises are made for delivery on a daily basis, where I am at the point now where all i want is a credit note issued and my money refunded. This pathetic service is not worth the effort.</p>
0 replies
108 months ago
CLOSED CREDIT CARD CLOSURE STILL PENDING
<p>Over a week later, I am STILL awaiting closure of this account, I spoke to Mariska from the Client Experience Centre on Friday, the 9th of June at around 2PM in relation to final close of this account, she informed me that after my credit card was settled and close in early April, a pending transaction only went through days later, and this has caused my credit card account to reopen now almost 2 months later. I do not see why this should be my problem as I was given a settle amount to pay and my account was closed, however due to your inferior system, the initial settlement amount was incorrectly given to me, as the pending transaction was not picked up by your system, and therefore not included in the settlement amount. Mariska informed me that she would reverse all bank charges and give me a settlement amount to pay, after this amount is paid she would close the credit card once again. I requested this to be done immediately as I wanted this account to be close as soon as possible. As expected I received an email moments later from her indicating my settlement amount and requesting me to inform her once paid, so that she could close the account. I made payment immediately, and in less then 2 minutes had responded to her email to inform her that I had made payment and that she could go ahead with the closure. I found myself having to email her again about 30 minutes later to confirm that the account would be close today, as initially requested. No response was received from her. By approx. 4:15 I found myself trying to contact Mariska via telephone and then trying to get hold of the retention department myself to close the account, I then spend the next 45 minutes being transferred to the wrong person who could no assist and then being transferred to numbers that just rang or cut me off. I am now convinced that the retention department does not exist and that this number exists just to frustrate people long enough to not want to close their account. In conclusion I am still waiting for this problem to be sorted over a week later from my initial HelloPeter complaint. This service, or lack there of, I find absolutely unacceptable. I am a long-time customer you has manager to convinced a number of people over the years to switch to FNB, but I definitely will not be giving out that advice any more, an instead tell anyone who is willing to listen of this disgusting service I have received. I will also be looking around for an alternative banking service, as my business and loyalty is obviously not appreciated by FNB.</p>
56 replies
108 months ago
CLOSED CREDIT CARD SUDDENLY ACTIVE AGAIN
<p>Once again I find myself on hello peter complaining about my Bank, this time round something unbelievable has happened. I settled, cancelled and closed my credit card over a month ago with FNB, only to find this morning this is has magically reappeared with what appears to be an amount of over R600 apparently utilized of this credit card already, no where did i agree or ever want another credit card, in fact I find it quite disturbing that such a thing can even happen, I absolutely refuse to accept this and do not owe a CENT to fnb with regards to this credit card, it was an absolute nightmare closing it the first time round and I am not impressed that I now have to deal with this again. There is an obvious glitch in your computer systems, and who knows what else could come of this, please REMOVE THIS CREDIT CARD FROM MY ACCOUNT IMMEDIATELY!!!! THIS IS UNACCEPTABLE!!!</p>
168 replies
110 months ago
Unable to cancel credit card
<p>I am by far over the edge with anger, I have been to the bank over the weekend with no help besides being given a phone number to call. I have called over TEN times today to constantly be placed on hold and finally being put through to a number that no longer exists!!! I just want to close my to credit card!!! I have no settlement amount owing! I need this sorted out ASAP before I consider changing to another bank instead of just cancelling my credit card!!! I have been a loyal client for over ten years!!!!</p>
224 replies
113 months ago
Registration delay ... again
<p>I always make sure i pay Unisa in advance so that on the day registration opens I am able to register automatically and receive my study material online immediately, the registration of 1st semester of 2017 is no different. On the 2nd of Jan, I logged on to register, however received an error, there was an option for manual registerations via the applications and registerations department, which I obviously opted for, I have since tried to re-registerm being on the the 4th of Jan, as I was had no response. It is now the 11th of Jan, over a week later, and still Unisa has not graced me with my registation confirmation. </p> <p> </p> <p>I am one of the good, loyal unisa students, I have paid over what is actually required of me to do so to register, however this is how I am treated. My registeration is usually automatic yet over a week later I am still awaiting for confirmation. </p> <p> </p> <p>After several emails to several unisa addresses, I am not forced to yet again take this to Hello Peter to complain. This is not the first time this has happened to me, and it probably won't be the last.</p>
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)