Active since Jan 2017
5
Reviews
0
Industries
Reviews
5 reviews10 months ago
Makro Online Purchases not in operation
Hi I am a customer at Makro and since last week Friday, I am trying to make a purchase. I click on the payment process for my bank card and follow the entire procedure. When it comes to payment, it just hangs and hangs. I called the call centre and was advised that the technician rectified the issue, to try again. I tried again and again. No success. Today same issue. Lerato and Sibongile, two separate calls, leave me on hold. No feedback. No callback? Why? Kindly respond. Kavita
53 replies
112 months ago
Rotting Bread Rolls
<p>Bought bread rolls from a supermarket. Label code said 322 and Sell by date 08/02/17.</p> <p>Saw the signs of rot on rolls as I was prepping lunch.</p> <p>What a waste of R11.50 for 6 rolls.</p> <p>We do not have money to toss in the bin.</p> <p>Furthermore, we lost time travelling to buy rolls.</p> <p>Never mind that lunch could not be made.</p> <p>AND I had to outlay spending money.</p> <p>So disappointing and annoying.</p>
0 replies
113 months ago
Bad Service
<p>Lunch was terrible here.</p> <p>Tumblers came dirty.</p> <p>Waited an hour and 20 minutes for lunch.</p> <p>Assistant manageress offered complimentary bread and butter.</p> <p>Served steak that was prepared incorrectly (not what we ordered).</p> <p>No vegetables that were advertised.</p> <p>Replacement vegetables mash and butternut looked like something a cat would throw up.</p> <p>Cool drinks came in small bottles and were warm on a summer's day.</p> <p>Waitress Pearl was new, no experience at all with taking orders.</p> <p>Even the water order was taken incorrectly.</p> <p>R400 later and no tip, left disappointed and very upset.</p> <p>New management we were told. when we enquired.</p> <p>Just BAD SERVICE and a disgrace to a place like Ballito.</p>
0 replies
113 months ago
Card Division : Poor Service
<p>Called the Card Division to ask for a credit review. Completed the process (20 minutes later), SB cut the call and no call back apology.</p> <p>Called aga in on 13/01, Ref ********** 791 that too via Customer Care in Phoenix, Neliswe tried to assist and asked Mohau who said Bongani from NSA would call back by the end of 13/010/2017. No response.</p> <p>Called again and spoke to Tseumbenzo and was told that Bongani, NSA would call back within 24 to 48 hours.</p> <p>Weekend passed and no response.</p> <p>Left a secure message with SB Customer Care, Neliswe called, and apologised. admitted that it was poor service. Tried to assist by calling Linda, Ref ********** 83 who could not assist. She was to email Bongani for a response and since them today, 17/01, there has been no response.</p> <p>All our fees are being used by Standard Bank to outsource assistance from NSA who just do not care or respond.</p> <p>It is very worrying considering that my accounts and my immediate's family financial future lie in Standard Banks hands.</p> <p>Went to Umhlanga to complain on 2017-01-14 and was told that nobody was available to assistant. I asked to leave my contact details and that "somebody would get back to you".</p> <p>Disgraceful service Standard Bank.</p> <p>I do not even want the review.... this is all about principle and rectitude... which Standard Bank and its staff obviously lacks.</p> <p>Pathe</p>
168 replies
113 months ago
Eat in and served coffee in paper cups
<p>We frequented the McCafe in Umhllanga.</p> <p>Teller clicked her tongue and muttered under her breath, got the order wrong and to make matters worse, we ordered IN, we were served coffee in the paper cups.</p> <p> </p> <p>Waitress said they only had 3 cups and it had to be washed so other customers could use them.</p> <p> </p> <p>Cant believe that a coffee shop would have 3 cups!!!</p> <p>An insult to the McDonalds chain!</p> <p> </p> <p>Called the Manager Sifiso to voice my complaint, bare understanding of English and no positive feedback.</p> <p> </p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)