Active since Jan 2017
11
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Reviews
11 reviews41 months ago
Great Service from the Kelston Ford Queenstown Team
I appreciate the Effort the team at Kelston Ford Queenstown went to in order to get my vehicle repaired (100% under Warranty) and ensured that I can stay mobile even between provinces. Great service, Team. Thanks!
132 replies
42 months ago
Rental Estate Agents a pleasure to deal with.
Extremely professional and efficient... always taking both the Landlord and the Tenant's wellbeing into account, with a thorough understanding of the legal requirements at hand.
0 replies
42 months ago
ABSA VEHICLE FINANCE... deception and incompetence
During the Covid-19 Pandemic I was unemployed for a period of time, and sat without my income. I didn't know how I was going to pay my vehicle finance instalments!! But ABSA VEHICLE FINANCE kindly offered up to 3 month's "Relief" on their clients' installments... Or did they??? Nope! Instead, after not paying my vehicle ABSA VEHICLE FINANCE installment for 3 months, they extended the finance repayment period by 7 months. My instalment is almost R6k So for receiving the "relief" that was kindly offered, I have to pay an additional 4xR6k = R24k. As if that was bad enough... When I phoned ABSA VEHICLE FINANCE to enquire about this, I was passed along to no less than 6 consultants during a 40min telephone call... all of whom could not help me. Finally I received an email address to contact... and again... no clear explanation as to why ABSA VEHICLE FINANCE is entitled to R24k for my receiving the Covid-19 Pandemic relief offered. Very disappointing ethics
132 replies
44 months ago
Years of loyal and favourable service.
I've had a number of Vodacom Contracts since 1998 and I've had very few issues with them. And, in most cases when issues did arise, they were generally resolved in my favour. Thank you for the years of loyal service!
133 replies
45 months ago
VODACOM'S LYING TELESALES EMPLOYEES
I generally don't have many issues with Vodacom, but a lady phoned me up one day and offered me reduced monthly contract fees because my contract had expired. She continued to tell me that if I accept these reduced fees, I can still upgrade my phone whenever I needed to. She proceeded to advise me that my mother-in-law's number was also due for an upgrade and that she was also eligible for reduced monthly contract fees, again advising me that I can upgrade whenever I needed to. Now I was incredibly impressed with this initiative from Vodacom and I felt a sense of pride beinga Vodacom customer... until I saw on my Vodacom app that my mother-in-law and I are only eligible to upgrade our phones in 2024. My pride turned to disgust thinking that Vodacom's telesales employees are lying to get people to sign up for a new 2 year contract with no option to renew a phone.
208 replies
63 months ago
Deceptive promises when upgrading accounts and general poor service.
I have generally not had any serious issues with FNB, but there is one thing that is really getting under my skin: I pay exorbitant bank charges because I am promised easy access to competent "Team of Bankers", but this is not true!! I accidentally upgraded to a bank account that would serve me no purpose and trying to downgrade my account has proven to be impossible: I have written emails, phoned my team of bankers and they have done nothing but what seemed deliberately put me on hold for an extremely long time until I had to hang up. My wife has a capitech account and she can't stop raving about their good service. If no one helps me sort out this issue soon, I will definitely join my wife with Capitech.
56 replies
73 months ago
Good Service from Miway
The consultant at Miway, Mdubha, was most helpful and Curtious in helping me to suspend my policy during my employment suspension over the Covid-19 lockdown
105 replies
76 months ago
LACK of Service
I'm trying to Upgrade one of my 3 contracts and there is no-one to help me??? please get someone to help me
117 replies
76 months ago
Same Old Shocking Service!
A few years ago, Vodacom had a really good Customer Care Facility, but it has deteriorated to a disgraceful waste of everyone's time and money. the only way I can get proper assistance is to write a terrible review on Hello Peter!!?? The last time I logged a complaint against Vodacom was for exactly the same thing... trying to get an upgraded phone delivered. Firstly, I am based in a small town in the middle of nowhere, miles from any Vodashop or anyone who can help me. So I'm very reliant on internet and telephonic support from Vodacom. When I dial 082 178 44, the upgrades department, no one EVER answers the phone. Even when customer care facilitators phone the department, no one answers. So I could never find out either, they are hugely understaffed or they assistants just don't give a damn! My next issue is that, in the good old days, I could provide a letter authorizing someone else to collect a new upgraded phone on my behalf. This apparently may not happen anymore - I have to collect it on my own behalf. This is fine, I don't have an issue with this, as I feel one can't be too careful these days. But when I eventually got through to a general customer care facilitator, she kindly explained the new rule that I need to collect the phone myself. After failing to get through to the upgrades department (like everyone else fails) she promised me that she would get back to me tomorrow with all the information I need to change the delivery address for the courier. This never happened. Again I unsuccessfully phoned numerous people and even messaged Tobi, but no one can help me. Now I am wasting my time writing out a complaint on HelloPeter to get someone to help me!!! Why do I have to always resort to this to get my attention???!!!
183 replies
99 months ago
How to get what I need to continue being a loyal Vodacom customer
I have 4 Vodacom contracts and in general I have been pretty happy with them. I now live in an area where reception is pretty bad. So now I want to get a reception boosting device installed, but everyone I contact refers me to someone else. I've traveled 100km to find someone to give me a booster and no one can help. I have cancelled one of my contacts with Vodacom already and I'm a matter of hours away before I sign up for a contract with another service provider This is my last cry for "HELP!" before I say cheers to Vodacom.
105 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
3 (27.272727272727273%)
3 Star
1 (9.090909090909092%)
2 Star
1 (9.090909090909092%)
1 Star
3 (27.272727272727273%)