Active since Jan 2017
7
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7 reviews17 months ago
The Courier Guy need to spruce up their act.
I have made a purchase from amazon which was supposed to reach me 2 December 2024 through The Courier Guy. They duly informed me my parcel was out for delivery as early as 7.30am. They said the parcel would be delivered by 18:00. I was at home the whole day, unable to move, for fear they would turn up in my absence. They never showed up. An sms message later said they attempted to deliver but there was an issue. My further engagement with them reveals that they came and found nobody. How can this be true. Courier people never come without making a call? Even now I am busy engaging them. I see no urgency to ensure they deliver today. The Courier Guy need to spruce up their act. When is my parcel arriving?
0 replies
23 months ago
Corporates must learn AI is dumb
My Microsoft 365 is a subscription service. In March it came up for renewal. I had lost and replaced my bank card. When Microsoft tried a debit it was unsuccessful. They were using details of a lost card. Realising this, I tried their system to enter the details of the new card, but system refused them, insisting I must use the lost card. I decided to make a call. No human beings to answer, just automated systems. I needed to explain, but the machines kept doing what they are programmed for. After several tries, I managed a number with a human being on the other side. The human being returned me to the automated system. Frustration! I returned to the website tried several options till I got where I could enter new card details and paid successfully. My problem is ascribed to over-reliance by corporates on AI systems. AI is as clever as the humans who set it up. On its own, it is dumb. Can corporates learn there are very simple things beyond the " intelligence" of AI?
0 replies
31 months ago
Thumbs-up to SA online retail
I interacted very seamlessly on the online platforms of both TFG's Bash and Makro recently. Ordinarily, I preferred walk-in purchase with SA retailers, using only amazon for online purchases. The experience with amazon has always left nothing to be desired leading me to conclude SA retailers will not match. My first attempt at online purchase from our own retailers, Bash and Makro, was a pleasant one around. They met all their promises, with prompt delivery and post delivery service. Our abysmal government services are an embarrassment. With private sector such as we have, we deserve far better from government services, the fire service, ambulance, police, municipality etc. There has been offers recently from the corporate sector to avail themselves to the government for the public good. This must be grabbed with both hands. Our established businesses are world-competitive. Those that are still stragglers, not meeting customer expectations and falling short of what they promise need to urgently wake up.
0 replies
51 months ago
An online example of local is lekker!
I purchased an academic book online from Sherwood Books based in Durban 2 days ago. I knew nothing of them before. My grandson, for whom I was buying the book, found them on Google. I looked for a delivery commitment on their site without pleasure. Online retailers commit to a given period from purchase to delivery, but here I couldn't find it. Because we had failed to find the book from over the counter dealers, we had no alternative but to place the order with Sherwood Books. The kind of excellence that followed is out-of- this world! In 48 hours the book was in my hands. Sherwood Books exemplify more than what online retail should be. They are an example of local excellence along the line of amazon internationally. A big thumbs up to them.
0 replies
54 months ago
Company automatics can be a let-down
Mi-Help, the roadside assistence division of Mi-Way, came to my aid on 18 November when my vehicle stalled in motion and could not start. This was after interaction with automated systems and human beings. I failed to lodge my emergency on the scene of the breakdown, I had to leave the vehicle and take a taxi home to be able to lodge my request. The reason is I ran out of air time while the automated system went its way, telling how they operate under Covid-19. At home I reconnected, but alas, it was load shedding all over and my vodacom line was back to Alexander Graham Bell. This played out: Mi-Way: I can't hear you, your line is breaking" Me: " I'm on Vodacom, and there's load shedding ". Silence- cut off. Recall- same cycle. Eventually, I tried Telkom home line: Then I talk to someone whose first word to me after learning my reason for calling is expression of commiseration! After that all hunky dory. Thanks, Mi-Way, but something has to be done with the automatics, and the 2 assistants who dropped the line on me while I was having a problem with vodacom-looks like one of them took the trouble to call back after realising I was having a problem connecting.
53 replies
64 months ago
My unwarranted woes with TFG
TFG have a strict policy on collections from their account holders. Their due date for account payments is strictly first day of the month, by midday the second day an sms notification is sent. If no reaction stern communication comes about debt collection and the customer's liability for attendant charges. All well! I then decided on a debit order and we agreed the 7th of each month. The sms came, then the stern messages, but it was hardly the 5th of the month! I called the number provided. A self-righteous sister on the other side of the line was uncompromising, she was not prepared to take any explanation. In summary I was an errant customer, and the explanation was just a ruse. Despite successful debits for 2-3 consecutive months , I kept receiving the end-of-month sms, and the stern notices until the debit date. In my monthly statement, I see a charge for the sms, despite that it is unjustified. It looks like now the incongruity has been fixed,but while it lasted it was more than a nuisance. I just wonder what their report about my credit behaviour was to the credit bureau, I learn such things get reported; if so will they bother to make amendments, or they will leave the false information, to inform my credit status to other credit providers. My conclusion from this experience is that the collections department was over-enthusiastic, when I informed them about the debit order, they should have checked with the relevant department whether this is so or not. They chose instead to criminalise me, for "failing " to comply with their first day of the month collection policy. Later, I regretted my practice of not listening when the company call centre personnel introduce themselves, I could have taken this matter up by escalating it within the company, but I would not have been able to help them trace this irresponsible sister.
56 replies
112 months ago
excellent service
<p>Call cetre agent Faith Mothwa provided excellent service, patient, and professional. I was complaining abour non-receipt of policy schedule. She sent and rw sent to my email till I was fine. Thenks Faith.</p>
56 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
2 (28.571428571428573%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
1 (14.285714285714286%)