CB
charlie B
Active since Mar 2009
9
Reviews
0
Industries
Reviews
9 reviews102 months ago
ABSA BANK LIMITED IS IGNORING CORRESPONDENCE
In an Estate to which my firm is attending (I am the Executor) there are Insurance Policies with Liberty Life. Of these policies, Liberty advises that two were ceded to ABSA BANK by the deceased. There is nothing owing to ABSA by the deceased (in fact ABSA owed R171000,00+ to the estate which it took six months to pay after 65 frustrating emails) so ABSA can have no legal objection to either cancelling the cessions or simply consenting to the Policies being surrendered. The heirs wish the policies to be surrendered so that their substantial values can be paid to the estate. My hand delivered letters and my emails to ABSA have been totally ignored and according to the response I have received from the address which I was instructed to use, my emails are being blocked by the addressee, ********** According to Liberty, the surrender value of the two Policies totals R525116.68. ABSA’s lack of action is precluding the Executor from winding up the Estate and is precluding the heirs from being paid the amounts bequeathed to them. From previous experience, all ABSA will now do is to reply to this complaint stating that they will attend to the matter and thereafter follow this up with an email to me incorrectly stating that the matter has been attended to, when it has not. To make matters worse, I have been unable to obtain an email address of anyone in a position of authority at ABSA who might be able to assist. PS – I held back this complaint as on 4 December I received a response to my email of 17 November stating that the matter was receiving urgent attention, which has not occurred.
210 replies
103 months ago
ABSA BANK OWES MONEY TO ESTATE BUT FAILS TO REPLY TO LETTERS AND TO EFFECT PAYMENT
In a deceased estate which I am winding up, my firm has written 4 (FOUR) letters to ABSA BANK requesting them to advise what amount is due to the Estate by ABSA and what documents they require in order to pay the amount which they owe to the Estate. The amount due to the Estate is believed to be approximately R120 000.00. Despite the repeated letters to them, ABSA has completely ignored the Executor's requests and have failed to attend to the matter at all. Their failure is delaying the winding up of the Estate and is prejudicing creditors and the heirs.
227 replies
109 months ago
Lifetime guarantee - it must mean I am dead!
<p>Some time ago I purchased an Energizer RC 102 rechargable lantern It worked well for some time and when I did have difficulty some time back, Energizer SA assured me it had a lifetime guarantee and honoured their guarantee by supplying new batteries. The lamp is no longer working and I have writen to Energizer Sa twice for assistance but they have totally ignored my emails. So much for their "Lifetime Guarantee" and service to customers. So be it. I will now have to buy a new lamp but it will NOT be an Energizer SA and I will never buy their products again. Over many years I have always bought Energizer batteries, particularly the re-chargable ones, but never again. Goodby (as opposed to "Good BUY") Energizer Sa!</p>
0 replies
126 months ago
Ignoring request for VAT Invoice
On 25/9/2015 I purchased a SAMSUNG cellphone for R5 900,00, (being R5 175,44 plus VAT of R724,56) from Incredible Connection. I received a query from SARS and on 5 November I wrote to Incredible Connection requesting a proper VAT Invoice (the Cash Register Slip is insufficient) to satisfy the query from SARS . In terms of Section 20 of the VAT Act, a vendor is obliged to furnish a purchaser with a VAT Invoice WITHIN 21 DAYS of request. Incredible Connection has totally ignored my request and has failed to furnish a VAT Invoice. I have now been advised by SARS that because of MY failure to furnish a VAT Invoice to it, they have disallowed my claim for VAT for the purchase. Unless a VAT Invoice is delivered to me by Tuesday December 8, I intend to take the necessary action to protect my rights. I am in the Legal Profession so am able to take the necessary action but what happens to the man in the street who is treated this way? Incredible Connection's attitude is disgusting. I do not want an apology. I WANT THE VAT INVOICE!<br>
75 replies
131 months ago
FNB : IF YOU DON'T HAVE AN FNB A/C - GO AWAY!
I was advised at FNB Norwood today that they will not give change to anyone who does not have an Account with FNB! I happen to have about 10 accounts with them so they \kindly"gave me change but I am amazed at their attitude to non-account holders. My family has banked with FNB (and their predecessors) since 1889 (NOT A TYPO - 16 AUGUST 1889!!!! - about 126 years) and I am at a loss to understand their attitude. FNB - that's no way to get customers. FNB - please don't phone and apologise - rather give your bank's attitude a re-think! The same thing happened to me about two weeks ago but at that stage I was too lazy to write to Hello Peter. That's probably why FNB gets away with it. We are too complacent"""
75 replies
131 months ago
NEDBANK HAS BEEN SHOCKING FOR YEARS
I attend to the winding up of deceased estates and have been doing so for over 55 years. Almost invariably, when there is an asset with Nedbank I have difficulty and frustration in obtaining replies, information and payment to the estate of the deceased's assets with Nedbank. In a present matter, despite a number of letters and phone calls to Nedbank Balfour Park, they ignore me and fail or refuse to disclose the fax number and email address of the person who should attend to my requirements. I have had similar difficulty with Nedbank over a period of over 55 years! The Estate's requirement is quite simple. Nedbank should close the deceased's current account and pay the proceeds (approx R60 000.00), to the estate. I see from your website that there are very many complaints against Nedbank so presumably my present complaint will go unsolved by them - the Executor's next step will have to be to institute legal proceedings against them. I do not want a meaningless apology. I want proper attention and payment to the Estate.
76 replies
134 months ago
THOUSAND OF DISCOVERY MILES \TAKEN""""
My previous similar complaint refers <br> After all the comings and goings regarding the thousands of my miles incorrectly \taken"by TAKEALOT"
76 replies
134 months ago
CHARGED 52850 INSTEAD OF 15990!!! -36860 TOO MUCH
I purchased an ASUS PHONE PAD from TAKEALOT - for R1599,00 and authorized Takealot to debit Discovery Miles totaling 15990. I subsequently discovered that they have debited 52850 miles - 36860 miles too much (equivalent to R3685,00 too much). When I discovered this and queried the gross over charge they replied that they will refer to their finance department. I have not heard further and they have failed to refund their gross over-charge. The fact that the day after I placed the order at their SPECIAL LOW price of R1599,00, I learned that another supplier was offering the identical item for R200 (12.5%) LESS than TAKEALOT's SPECIAL OFFER is my loss and I accept that I am bound by my contract with them. I did however assume, wrongly, that the name TAKEALOT was supposed to be in the customers favour, not in theirs in the tune of an overcharge of 330%!!! They certainly TOOKALOT! I do not want a phone call with empty apologies. I WANT MY MILES BACK!
76 replies
134 months ago
LOUSY SERVICE FROM BUILDER'S EXPRESS
HOZELOCK WATER COMPUTER - purchased from Builder's Express on 2014/02/09. It ceased to work and I took it back to them on 2015.03.09, 13 months later. Their Initial attitude was that it is out of guarantee. After a very long wait they eventually phoned the agent and then agreed with me that the guarantee is 24 months. They refused to replace it and advised that they would refer it to the local agents. That was 3 1/2 weeks ago and they have apparently done nothing at all. I wrote to the Holding Company (MASSMART) by email on 17 March 2015 but have had no response at all. With all the hype and advertising and promises that SA customers would at last get the \wonderful"service that WalMart (the USA Company) is renowned for"
76 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
6 (66.66666666666667%)
1 Star
3 (33.333333333333336%)