Active since Feb 2017
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13 reviews15 months ago
Beware: Furniture Connection is a **** – Do Not Purchase!
I highly recommend avoiding Furniture Connection at all costs. I purchased a desk from them online, and it's been nothing but a nightmare. After taking my money, they never delivered the item. They sent false messages claiming their phone lines were down and used a dubious courier service called "Collivery," which I later discovered was not well-known. They even called me, pretending a courier was on the way, but there was no delivery and no item. Despite constant promises of a delayed delivery, I'm now out nearly R3000 with no product. I had to wait for my bank to step in, which could take up to 90 days. These are **** artists who will deceive you at every turn. Do not purchase from them if you value your money and peace of mind!
53 replies
46 months ago
lIQUID CAPITAL INCOMPETENCE
Firstly I have had endless issues with Hyundai over 5 year of having my vehicle, I then took out a liquid capital policy due to this. I finally had enough and got rid of my Hyundai I cancelled the Liquid Capital Policy the day I sold the vehicle. I sent an email to this effect MY MAIL: "I would hereby like to provide the required 20 days written notice on my Liquid Capital Service Plan. There should have been no claims on the plan, please confirm that this is in fact the case and provide me with further information" LIQUID CAPITAL RESPONSE:"Kindly confirm if you would like to cancel the service plan" MY RESPONSE "Yes as per the below I would like to however I need to get confirmation from you Has there been a claim on the plan , please provide me with further information" Trying tO understanding if i will pay in with the cancellation or get a refund but clearly states yes as per below i am cancelling the policy LIQUID CAPITAL RESPONSE: "There have been no claims on your service plan booster, Please confirm if you would like to cancel" REALLY that is now twice i had said yes!!! MY Response: "Yes I would like to thank you please confirm what value refund I will receive" LIQUID CAPITAL RESPONSE: "The refund amount is calculated by the Cancellations Department upon cancellation of the plan. The refund amount is less cancellation fee, admin fee, commission and management fee." MY RESPONSE: "Please can you confirm the values for me" LIQUID CAPITAL RESPONSE: "I have escalated with our Cancellations Department to please assist with the breakdown. I will inform once feedback is received." NO FURTHER RESPONSE RECEIVED SINCE 14 JUNE , 01 JULY UPDATE: Debit order goes off I contact the call center and they ask me for proof i mailed it and the response is BUT you never provided final confirmation you are cancelling!!!!!! REALLY !!!!!!!!! ARE YOU FOR REAL OR JUST INCOMPETENT? How can i get this cancelled, my debit order reversed and if i am due a refund the refund? WHO IN THE UNIVERSE OUT THERE CAN HELP ??????? Regards Robyn 082 601 8585
0 replies
67 months ago
Absolutely Outstanding!!
Absolutely Outstanding!! Dr Michael and the team from Muldersdrift Animal Clinic Hospital are absolutely phenomenal. Dr Michael is the kindest, most professional,caring vet, he is extremely professional in his dealings and the entire practice is just incredible. Each and every staff member knew of our baby and continued to show love and support for us throughout our ordeal. We had a very traumatic incident with our miniature Yorkie going under our car by accident and having her pelvis fractured in multiple places and her hip fractured, we rushed her to an emergency vet that was shocking! They had no ethics, had zero humane approach and the care provided was simply disgusting. Dr Michael then assisted us without ever having met us at 11pm with no questions asked , he came out and met us at the practice, immediately saw to her , provided her with immediate pain relief took x-rays, placed her on a drip for pain, ensured she had love and was comfortable, he was just incredibly sympathetic of the entire situation, showing great empathy, care and genuine interest in our baby. They referred us for surgery and arranged everything allowing us to deal with the trauma better. I would highly recommend this Animal Clinic and you can be assured you and your loved one will get 100% dedicated care, love and support no matter what is needed , even just for your pet food requirements. This Vet and Animal Clinic is just simply a God send. Thank you for everything you have done for our family and for Chloe. She had surgery today and will be in for a long road to recovery but all thanks to Dr Michael.
0 replies
69 months ago
Discovery Vitality service is pathetic
I have been trying for almost 2 months to get hold of anyone to talk to at discovery all i get is a bot with automated responses all the time!!! no one can help me I have sent several emails with NO response! How can I speak to a consultant or someone to help me. I call the number it either cuts off or just keep getting told to continue to wait and then are cut off!!
318 replies
79 months ago
DO NOT WASTE YOUR MONEY ON HYUNDAI!!!
Whatever you do , DO NOT WASTE YOUR MONEY ON A HYUNDAI!!!! I purchased a 2017 Hyundai Tucson 1.6 Turbo 4wD , well what an unpleasant experience I have had. The vehicle currently only has 36000km which to me is still low mileage and a "new car" still under all the service and warranty plans -thank goodness!!! From trying to fit a HYundai approved towbar which Hyundai could not get right themselves!!!!! Leaving wires hanging everywhere, to taking my car for a service, to being told I needed to replace brakes pads when they had already been replaced. To then having to take the car to have an entire gear box replaced , yes can you actually believe it!!! To then having the dealership damage my car while they had it and handing it back to me in the hope I would not see the dent!!!! To then it gets better in the past 5 months Hyundai have had my car more than 8 weeks for repairs of which they can't tell what is wrong and keep giving it back to me to say it's fine. It was towed away on a flat bed, literally just stopped, engine malfunction light keeps coming on.....don't fear they showed me where to replace the fuses in case I broke down again!!!! I was then told they replaced a component when asked which one no response!!!!! It is now back again as I attempted to escalate to Hyundai Head Office in the hope of getting help!!! Ha hahahha funny that, my car is back at the dealership and apparently they are ordering some part, can't tell me which one..... from Hyundai Korea..... so you cant get parts here in SA , the part will maybe arrive around the 10th November then who knows..... so another 2 weeks minimum without my car..... all in the while I must beg and plead for a loan vehicle continuously which they seldom have so Uber is not so much yOur friend when I have to attempt to get around to clients, fetch and carry kids, try look after a household and grocery shop .... oh then I am very fortunate now and again to be given an i10 that seldom feels safe to drive due to dodgy clutch or weird wheel alignment etc etc oh my sons cricket bag does not even fit in the boot!!! I forgot the part when they had no loan car that they call me to ask me DI I mind if their Service Manager takes my car home in the evening......Let me think about it NOOOOOOOOOO!!!! So I then say if I am going to wait another 2 weeks apparently for a part to arrive, I want to be provided the same caliber of vehicle I own to utilize.... no only i10. Perhaps the Dealer principal that has had Zero communication with me does not want to swop his top of the range HYundai for an I10 would be beneath him. So let me ask again why on this earth did I waste almost half a million Rand on a large automatic vehicle with the only positive a great panoramic roof, piece of metal junk with 4 tires, that spends more time at a dealership with little feedback and who knows where to from here!! SO thought to myself right the motor plan will then expire I will have to keep forking out if this is the situation I am in while the car is still "new" only to find out I will loose approximately R180k if I try sell or trade in. What a joke!!!! So I am left Paying for a car and insurance on a Vehicle that I don't have that I can't drive that is a waste of money with no after sales service, pathetic management and no involvement at dealership or head office level. My advise do yourself a favor And rather buy yourself a reputable brand like Toyota or VW that can actually hold its value and not leave you In a position like I am. Desperate frustrated and having lost a lot of money and basically being treated so badly by Hyundai maybe cause I am female!! Who knows let me rather save you the same Fate!!! DO NOT BUY a HYUNDAI!!!!
0 replies
86 months ago
PATHETIC INCOMPETENCE BY ARAMEX GLOBAL SHOPPER
Probably not even deserving of 1 star!!! Aramex Global Shopper, absolutely useless facility, I would not recommend anyone to use this facility. A number of reasons cost is exorbitant, Customer service is pathetic , unless you are prepared too spend at last another R2000 in phone bills in 1 week trying to chase where your parcel is and be prepared to sit for not less than up to 3 hours per day on hold being transferred from one call centre agent to another for up to 3 hours a day no lie or exageration, don't use the services Its pathetic!!! And when their systems are down like today for the past 6 hours you are wasting your time!!! My parcel has been in JHB for 7 days and no one can help me even if I am willing to collect it myself at a shipping fees they charging and apparently still sitting in a warehouse somewhere!!!!!!!! DO NOT USE THIS SERVICE IT IS A WASTE OF TIME!!! I had to important gymnastics equipment from abroad as the equipment is not available in south africa! it took 3 days to leave the supplier get shipped to Global Shopper in New York, get cleared through American customs and get shipped to south africa and then........TO BE HELD in south africa between Aramex and customs for the past 7 days....No Aramex you can not blame customers I paid my customs fees already and apparently it is sitting somewhere in your facility in Linbro Par**** My daughter can not practice with the equipment and will be representing SA, this will be a poor reflection as she does not have her equipment!!! A POOR SHOW!!! DISGUSTING SERVICE AND DISPLAY OF PURE INCOMPETENCE ALL ROUND to say the least!!!
0 replies
90 months ago
Randburg Licensing Department
I had sat for an entire day renewing my drivers license and it was an extremely painful exercise and non productive day sitting there. Only to have my purse stolen which I suppose is a daily problem in south Africa not even 3 weeks later. I returned sat for another 5.5 hours another unproductive day and re applied for my drivers license and temporary which has since expired. I have returned and stood in the collections q three times now at an hour each time. Only to be told they still striking which has been since April. I have no drivers license and no temporary as it has expired, each time I go to the department they tell me they striking which has been for the past 6 months. I then messaged the cell number provided to check if they have my application which they say they don't and every time I go there is no one to help me and just blank stares and I was now told come back again maybe in January. I have a number of problems -I will be arrested driving without a license -If I am in an accident my insurance will not pay out -Who is going to pay for my time to sit there again for 4 hours -I booked on line 1st appointment is 3rd December -My eye test has now expired - who is going to pay for my new eye test to be done -Who is going to pay for the reapplication of temporary and drivers -Who is going to pay for me to go get more photos more certified copies of everything? This is ridiculous!!!!! How do i get a drivers license in south Africa, please can someone answer me!!!!!!!!
0 replies
93 months ago
No action taken by Virgin Mnagement after victimisation by Intructor and another Member
I have reported an incident to the Virgin Active Northgate Manager with very little assistance. The incident happened at the Virgin Active Northgate Gym on the 21 August between 17h30 – 18h00 pm. Our whole family are members of the Virgin, my husband and I are National members. We arrived at the Northgate gym after work yesterday as it is the closest to our home to do some Swim training it was myself and my husband Mark Rondi. We were there to do swim training, on arrival all the lanes were fully occupied there are 6 lanes in total. At that time being peak time, there is always a swim school that takes up 3 lanes and 2 lanes for the public. One of the people who live in our suburb Erica was training in the 4th open lane and my husband and I waiting for a lane and when it came free we shared the end lane lane 6. The pool is constantly busy those times, and being working people that is the only time we can train as it is not safe to leave our children home alone in the mornings. I often share a lane when training there. We shared a lane for Approximately 25 minutes which is not easy trying to train properly. I was approximately 25 lengths into my train and we were approached by the Aqua instructor Leeanne, of which I could not even hear her as I had ear plugs in. She proceeded to tell us to get out the pool as she has a class starting, we advised her that we had been waiting for a free lane and were sharing a lane and that we were in the midst of training and are paying members so should be more than entitled to the use of the facilities. We proceeded to continue our training. She then called the manager. At this stage a lane had freed up and my husband moved into his own lane. The manager then approached me , I stopped my training yet once again took ear plugs out again…and I told him we in the middle of swim training and that we are paying members and we are still busy with session and that we had been more than fair already and had been sharing a lane already for 25 minutes and that I had just finally got the lane back to complete my session of which he agreed and understood and said I could continue. While we were talking to the manager the instructor told her students to get in the pool in the lane which I was busy swimming in and to prevent me from training and to block me from using the lane. So whilst I was swimming I was being aggressively blocked particularly by one member telling me I had no right to swim, she was deliberately moving side to side so I could not even swim around her, I was forced to then stand up. I asked her what is she doing and she proceeded to scream and shout at me and push me around telling me get out they are now in the pool. The manner in which she behaved was disgusting to say the least. I find this behaviour completely unacceptable and cannot understand how it can be condoned in the Gym. It was so aggressive that my husband even stopped his swimming to see what was going on and to say do not lay your hands on my wife again. I was literally forced to just get out the pool to avoid further victimisation and attack, whilst the instructor continued to watch on. The instructor knew the manager was speaking to me and she continued to tell her students to just get in, not respectful of others rights or anything, watching her students behave in an attacking manner, pretty sure with her encouragement or they would not have entered the pool knowing someone is busy in the lane as that is normal appropriate behaviour to other members. You are more than welcome to make reference to the video footage. Only after I got out the pool walking to leave the gym, I realised the end lane had in fact become free of which the aqua class could have made use of this lane, which they did not even attempt to do, yet deliberately felt the need to rather disrupt and attack other members. I am disgusted with the behaviour of the instructor and her students in the class, I find this completely unacceptable and behaviour that should not be condoned in any public environment especially when there are signs up everywhere in the northgate gym saying they do not condone these actions. This type of behaviour should not be tolerated, imagine people arriving daily at the gym, shoving people off treadmills or bicycles cause they feel they are entitled to now train regardless if someone is busy or not!!! The stand in manager was very nice and even apologized for their behaviour and agreed it was unacceptable the instructor is apparently known for her rude behaviour. I asked for the Northgate Managers cell number immediately and called him to report the incident He advised he would look into the matter and get back to me today. Well needless to say, I had not heard from Jeofrey and I proceeded to call him at 5pm today to ask him what action had been taken. The feedback received from him was that there is an aqua class that is scheduled regardless of the swim schools utilising 2-3 lanes and that it was basically not the gyms problem come back at a different time as there is a class. His feedback on action taken to date was , they had a discussion with the instructor and suggested the instructor arrive 10 minutes before the class and tell people to move out the lanes!!!!! I responded asking him to confirm so as a paying member I will have no right in the gym to use the facilities provided of which he confirmed is correct and that there is nothing I can do for 45 minutes. He said he would even out it in writing and email it to me. When asking what action had been taken with the member he advised they know the member they will wait for her to attend another aqua class and will have a discussion with her!!!! I find it shocking the course of action that has been taken....basically none...against the Instructor and the Member, yet it was turned around that I as a member basically must repect their rights and ensure I do not attend that gym at that time! Just to make it extremely clear, the swim schools are not the problem, they are always polite and even have 4-6 people at a time to free up a lane for the public to use, always showing consideration for all the members. I find the actions of the Virgin Management unacceptable.
0 replies
101 months ago
Ruined our Holiday
It has been a beyond tough year for us tornado through our home my son knocking his front teeth out, my husband having a car accident a week before going on holiday so i was then forced to have a towbar fitted directly by Hyundai or my car or the warranty falls away only to be up at 2am trailer packed car fill sleeping child loaded ready for our 9 hour journey........funny HYUNDAI we aint going no where your incompetent workshop has not wired the towbar correctly!!!!! R7000 and just frustration and we cant go anywhere.....
0 replies
103 months ago
Outsurance elected builders damage our contents and then Outsurance claims not responsible
Our home was damaged extensively in the Storm that happened on the 9th October with extensive damage caused to our roof, windows, walls, etc. A call was made to OUTsurance on the 9th the very same afternoon to lodge a claim, understanding the intensity of the storm and number of claims that would be flooding in to insurance it was a bumpy road to get the assistance required, yet we understood, we had a project manager assigned to us due to the value of the claim, yet has been a constant challenge, having builders elected by OUTsurance proceed with repairs, having to request them to be removed from site due to the level of work they were delivering etc and the damage they were causing to my property . Our home was habitable after the storm and became inhabitable after the builders proceeded with repairs and still no offer of alternate accommodation was offered. I even sent photos to show how we were living with no response until such time as I requested an onsite meeting with the OUTsurance project manager who had not been to site as explained they rely on their elected builders advise re repairs etc Only when we refused access to our property for the elected builder and a request for a site meeting, did we see an OUTsurance representative. We had to explain our concerns etc, even after the builders had advised they were aware of the sub-standard work delivered, besides all of this frustration etc which has been over a period of 4 weeks, having our house damaged more than what the storm had by not covering our contents whilst pulling down ceilings etc Having complete and utter disregard or respect for our home and property etc. The builders even using our personal bathrooms for the duration they were on site and my children asking what are they smoking that smells funny in my property let alone the rubbish, loose *****s etc they left lying around my home, having our house become quite a concern in terms of health as the children and us having to battle constantly with the amount of dust, our contents were damaged further by the builders, scratched dented etc furniture was not covered etc I even had open food in my kitchen that was not covered, so all upholstery has dust seeped in that cannot be vacuumed out it requires deep cleaning. The builders were polite enough to offer my domestic worker a dust mask to work with and some financial reward for mopping my floor. Yet once the OUTsurance representative came on site my furniture that was already laden in dust and damaged was suddenly covered and protected by bubble wrap. This was raised and pictures were sent through as proof, only to be told 9 days after escalating the way in which we are living etc and that to be told that OUTsurance is not responsible for the damage caused to our contents or the cleaning etc and that we must now claim from our contents insurer as our contents are not insured with OUTsurance. I fail to understand as to why when there has been damage caused by the OUTsurance elected builder due to negligence and not by the initial claim cause, that we must now face additional excess costs and policy increases and penalties due to a second claim being lodged that was not caused by the storm yet specifically by an OUTsurance elected Builder. The response by OUTsurance is totally unsatisfactory and shows they do not care about customer service or customer satisfaction, It was traumatic enough to have a tornado pass through our home, let alone having to continuously beg for repairs etc to be done to an acceptable level and that items that have been damaged without our control to now be a further stress and burden to us all. I think it is shocking! So much for OUTsurance publicised statements such as “We are committed to giving exceptional service to all our clients” we have chased continuously for feedback and status updates. “Our Journey of Innovation, making insurance easier and more rewarding” by causing further stress to a home and additional financial burden nothing can be further from the truth “ Building and Structure Damage should state “ Causing futher loss or damage during Construction”, OUTsurance states “ We’ll take care of any damage caused to your house or building that was caused by leaking pressurised pipes, acts of nature” they fail to mention they will cause further damage to your contents in the process” Under Key Features “ Hand-picked service providers” that admit to the client their work was sub-standard but that they will ensure it gets sorted!!!!! Complete disappointment in an already stressful time.
56 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)