Active since Feb 2017
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9 reviews28 months ago
Deeply disappointed.
Pitiful but somehow expected result of a straightforward claim from Discovery who blame and penalise me for not doing their work. My letter to them - Dear X, As disappointed as we are that you have rejected our claim, we are also not necessarily that surprised. It seems that Discovery has done as little as humanly possible to aid us with settling this claim. We firstly submitted this claim mid-September - it is now late December. How on earth can it take over three months to arrive at your reasons tabulated below. We would like to know exactly what you have done to contact the company, Alpex, who performed the remedial work on the electrical system. Did you ask them why they provided us with a certificate of compliance that purportedly predates the incident? Could this not have been a typographical error on just plain bad handwriting? If the information you required was not to your satisfaction, then why didn't you demand a clearer explanation from Alpex? In short, what are we paying you for? My next step will now be to approach the ombudsman as we are frankly disgusted by the lack of care and professionalism evident by the way that this claim has been dealt with. We are also amazed by the insinuation that the information we supp**** was untruthful - what a liberty. Also, as of today, we still haven't seen your promised rejection letter. Your sincerely, Robert & Tania Morgan All this adds up to a lack of due diligence and a besmirchment of our good name. Hardly what can be described as ethical behaviour.
129 replies
29 months ago
*************, questionable conduct once again from Discovery
Once again Discovery has proven itself to be a company that needs to be avoided at all costs. An emergency remedial electrical operation needed to to executed post haste at my house during the recent winter storms. Probable lightening strikes and water damage rendered the electrical circuitry unsafe and possibly capable of instantaneous conflagration. Around midnight I informed my trusted electrician, Alpex Solutions, to perform immediate remedial work. They secured the house from possible fire damage and over the next couple of days rewired the loft and replaced the Distribution Board which they appraised as damaged and needing of replacement. As soon as I submitted the invoice via my broker ABV, the problems started. Where were the photos? Discovery arguing over the semantics of the report. Any excuse what-so-ever NOT to pay. What is the point in paying an insurer good money if they refuse to believe a professional company's apraisal of an urgent situation? I'm frankly disgusted by Discovery's cavalair disregard of the reason that they are in business in the first place. Please do not waste any of your hard earnt money on this total sham of a company. Go somewhere else - anywhere else. Deplorable.
216 replies
32 months ago
Bad attitude ruins a lifelong relationship with a once great company. You are only as good as your last salomie.
It really saddens me to write this as I am a long time - nearly forty years - customer of Mariams and know how much time and effort they have spent developing their brand. However there is no excuse for the experience a had last Wednesday when I drove out of my way to order a steak salomie from Mariams in Athlone. Firstly there were almost no drinks on offer - just a few tins of fruit juice and no Cokes whatsoever. I was the only customer in the place however my salomie took way too long to appear. The manageress brought the salomie to my table in a foam container. I wanted to eat it at the table inside the restaurant, so I asked for some cutlery. There was none - not even a s****. I asked for a plastic fork and was told the there weren't any of those either. The manageress was less than useless so I went looking for a plastic fork myself - eventually finding one at the nearby Spar. On returning to Mariams, I opened my salomie to see that the salad that is usually on top of the meat was not there. I asked the manageress to please rectify this which she did highly reluctantly. I also noticed that the roti had been microwaved - it was hard around the edges and I heard the unmistakable ding of a microwave. All in all a really unpleasent experience made worse by the attitude of this manageress. As I said, for nearly forty years I have been cosistantly surprised my the consistancy of Mariam's food and have eaten dozens and dozens of their delicious salomies. This experience has left a very bad taste in my mouth and I most certainly will not be visiting this establishment ever again.
0 replies
35 months ago
Serial harassment must stop immediatly.
This message is to demand that NBA stop phoning me with immediate effect. This is an instruction to cease and desist with any from of communication in the future. Stop harassing me.
106 replies
35 months ago
Credit where credit is due. Pun intended.
Credit where credit is due. I would like to thank Debt Rescue for extricating myself and my wife from an impossible tangle of debt we managed to tie ourselves up in. I would particularly like to mention Trisha Govender for her patience and understanding in attempting to explain to a layman such as myself the confusing path that needs to be navigated in order to become once again debt free. She went much more than the extra mile, even to the point of staying in contact with me during her holiday break, helping us pass those last hurdles necessary to achieve clearance status. To anyone reading this, my advice to you is to say no to any debt offered to you. It is so easy to get into debt but, if like us you are easily lulled into a false sense that it won't be that difficult to keep up with the repayments, let me say here, that's not the case. We nearly lost our house and had to sell our personal belongings in order to keep the wolf and the sheriff from the door. We were peering down the black hole of a debt spiral and it was frightening. It really isn't that important to keep up with the Jonses, who may also be reliant upon the patience and expertise of Trisha Govender, for all you know.
53 replies
36 months ago
Incredibly poor service :(
I am still waiting for someone from SB to call me and explain why their service is so shoddy and their banking parctices so questionable.
212 replies
36 months ago
Questionable, immoral if not ******** behaviour by Standard Bank.
It's difficult to describe how frustrate I am dealing with Standard Bank. This bank saw fit to sell my debt to ************, *****ulant collection agencies, knowing full well that I would be harrased and harangued by said agencies claiming to act on behalf of themselves as the legal creditor when in fact they [Standard Bank] are no longer the legal creditor as they have sold the loan to the firm in question. This action is tantamount to ******** behaviour and needs to be addressed by Standard Bank immediately. The firms in question are the usual suspects, Nimble and Shackelton. See for yourselves how these low-lives operate: https://www.hellopeter.com/nimble-group / https://www.hellopeter.com/shackleton-credit-management
53 replies
37 months ago
Impossible to get a straight answer.
@AbsaSouthAfrica Dearest Absa, I'm at my wit's end. How difficult can it be to give me an update on an old absa virgin credit card? Answer - impossible. It's been over a month now! I've tried everything. Please get the CEO, Arrie to contact me immediatly, thanks @Absa @Absa_CIB
53 replies
68 months ago
THE LONG CON - IMPORTANT INFORMATION
Discovery Life is a company that loves your money. For nine years I dutifully paid premiums into a life/disability policy. Hundreds of thousands of Rands to protect me and my family from any unforeseen calamity. Unbeknown to us, there was already a huge problem with our policy. Stupidly trusting our broker was part of the problem. When we signed up, we were helped to complete an application form which was completed by our broker. We answered truthfully to the questions asked and were assured that no further information concerning our medical history was necessary - great, we were now covered for life changing afflictions and my demise. Forward 9 years, when in the interim I have contracted a severe arthritis in my fingers. So severe that an Arthritis specialist has written a letter explaining that the disorder have made it impossible to continue working in my field as a Tourist Guide. I contacted my broker to discuss the possibility of a claim and it was decided that we should go ahead as they could see no reason to decline the claim. How wrong we were. For almost a year now we have been trying to establish what went wrong. Discovery are claiming "non-disclosure" is the reason for their refusal to honour the agreement. My argument that, firstly why would I hide any medical condition from them, knowing that this would cancel the policy. Secondly, why was I not warned that in the event of a claim, Discovery would conduct a forensic audit of my medical history, by either Discovery or my broker? On asking Discovery these exact questions, I was informed by a Mr. Kelvin Carles that Discovery were disinclined to reveal this, as it was bad for business and that 'it will put people off' signing up for insurance. I immediately got hold of a lawyer and approached the Ombudsman to see what my options were. A year later and nothing has been resolved to my satisfaction. No communication from DL or my broker to find a way forwards. The Ombudsman has actually just ruled in the favour of DL. All that money I paid in has ended up in the pockets of one of the worst rated companies on Hello Peter. My next stop is Special Assignment, Carte Blanche and the newspapers, as I think it it important for any prospective customer to know what they are dealing with. My advice to you - stay very far away from DL and anybody who is associated with them. Let's hope that this letter precipitates the Death of Discovery Life.
53 replies
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