AM
Aneila M
Active since Feb 2017
9
Reviews
0
Industries
Reviews
9 reviews33 months ago
SHOCKING and HORRID
Our Costa Toscana Cruise from 30 Dec 2022 to 06 Jan 2023 for x7 adults and x3 kids refers as attached. While attempting to embark at Terminal A on 30 Dec 2022, my family and I were denied entry due to our UAE visas being “single entry” only. Single port of entry and exit was attained as per standard practice. We entered via Dubai international, and our flight out was also Dubai International Nonetheless needless to mention the panic mode we went into. Stranded in a foreign country with 7 adults and 3 children aged 1,2- and 4-year-old was the least to say overwhelming. We pleaded to chat with the immigration officer inside costa cruises , who issues , day visas BUT we were provided with NO , ZERO assistance from Costa Cruises in this regard. We waited for a few hours to chat someone but apart from the consultant responsible for checking our luggage at Terminal A, who was very clear on the point that she did not work for Costa and we eventually left the port with not having met with any Costa representative/supervisor to discuss the situation, despite our desperate request. We made numerous telephonic attempts to contact Costa Cruises directly but were provided no alternate response other than to liaise with our cruise travel agent. Upon doing so, the cruise agent indicated that this is a matter which may only be resolved by UAE Immigration and no other party. We proceeded to Dubai International Airport on the same evening to liaise directly with UAE Immigration, as repeated telephonic attempts to contact the same were unsuccessful. UAE Immigration subsequently advised that they are unable to modify the existing visas to “multiple entry” while my family and I were still in the UAE. The only option would be to exit the UAE via Oman and re-apply for a “multiple entry” visa. This unfortunately would be impossible, as there would insufficient time available to exit the UAE for the issuing of the “multiple entry” visa. In addition, we were advised of a recent immigration law change, which prevents exiting the UAE via Oman to cancel and reapply for a UAE visa. My concern is As per the norm with the multiple cruises I have travelled on, the cruise liner itself arranges the respective visas on board as required, as the cruise is departing and arriving at the same port on the same day . We further requested to board the ship in Dubai ,because from the date of boarding which was 30/12/22 the ship only left the port of Dubai on the 2/01/23 to Abu Dhabi, where we confirmed we would get off the cruise ! In that way we would have at least had accommodation and meals for 4 days and would have greatly benefited rather than finding hotels and making provision for food, drinks etc . In this way we have at least gained something as everything was fully paid for and in this way, we would have at least gained something. BUT according to the agent from Vacations .Com whom we booked through indicated it was a blank NO, as Costa indicated they cannot change the cruise IT leaves from Dubai and that is it . Contradictory to that they indicated if our multiple visas was sorted out , we could get on the cruise in Abu Dhabi. Now How was this going to be possible , as their initial argument was the cruise leaves from Dubai, and they cannot change the Cruise? Costa’s don’t care a damn attitude was shocking , how can you choose to ignore 10 people boarding a cruise with 4 executive cabins booked at premium price . Was any consideration given to the clients themselves and potential return or referral and most importantly the huge financial burden it placed on us as a family ! It is shameful that a reputable Cruise Liner could behave in such a despicable and rather small manner l.To date nobody has had the courteously to even call us in this regard !!IS the only thing costa interested in is making Money. Please forward this to Costa Cruises itself as I would like an explanation from Costa Cruises itself for the utter disrespect that was meted out to us. Below are attempts made by us to resolve same , but off course we were just being shown from pillar to post in order to get rid of us
0 replies
53 months ago
DISGUISTING AND APPALING
please do NOT TOUCH WEBAFRICA with a ten foot pole .Their service is appalling and ZERO I mean 0 interaction after you have signed up OTHER than their useless WhatsApp platform on which most often nobody is available and when they are the options to chose from , just does not make sense . This place is an absolute circus. I challenge them to dispute what I am saying and I am prepared to publish it, to prove how useless they really are
0 replies
59 months ago
DISGUSTING AND APPALLING
How does one expect to do business with government entities that simply DO NOT ANSWER their TELEPHONE lines NOR reply to emails .On the 7 May 2021 I paid my WAC after the assessment.I have still not been issued with a letter of good standing Trying to contact the WCA offices with NO response whatsoever.The W CA is one of the worst departments to deal with ,people employed are just simply lazy daisies and display a don’t care a damn attitude .I make this blanket statement ,because with my many years of dealing with this department it has gone from bad to worse! They simply cannot comprehend .This useless entity which government insists is a prerequisite to get is a royal nightmare , like BBBEE, EEA, UIF ,PAYE , VAT, the list goes on .We all know is just another conduit for money making.It is time some responsibility was taken up by government to employ people who have the tools to execute the jobs allocated . clearly the lack of knowledge ,skills ,(in spite of being in the position for years )pathetic attitude and not being answerable has become a trend in almost everyone of one our government departments.The time has come for us to stop paying until useful and meaningful measures are put in place
0 replies
67 months ago
Poor Service
Discoverys service has literally gone from hero to zero. Gettimg to chat to someone and get a resonanld response is impossible . My points are not reflecting and it is almost impossible to get hold of /get through to them!
0 replies
70 months ago
TAKEALOT ALWAYS CONSISTENT
This is the BEST online service by far. Wide variety of goods , best prices and impeccable service .User friendly platform and delivery is always on the day promised if not earlier . The return service IS equally good
0 replies
70 months ago
PATHETIC
this is NOT a user-friendly platform at all, it is a NIGHTMARE .Their phone lines are forever busy and understandably so because of the poor service they offer . Their WhatsApp service is clearly computer generated because it never anywhere NEAR answers your question ,it merely answers with asking another question. A simple question on how to pay towards this credit card has become a rat race
53 replies
94 months ago
APPALLING
TELKOM SERIOUSLY NEED TO GET EDUCATED PEOPLE IN .TO SAY THEIR SERVICE IS PATHETIC AND APPALLING IS BEING KIND
53 replies
109 months ago
TELKOM IS USLESS
<p>i was convinced by a very petulant telkom salesman to install a 40 meg Fibre line at my home. I have never had the joy of experiencing the lightening speed that he SO bragged about.A level of conversation with the people at the call centre is painful and pathetic.their comphrension is ZERO.i have been endlessly trying to resolve this issue with them ,but to date I have not spoken to anyone as I am being put through from department to department</p> <p>and eventually being cut off. The mere thought of having to communicate with telkom grates my liver. </p>
112 replies
112 months ago
SHOCKING TELKOM
<p>My business telephone ,fax,email, internet has been out from 11 Jan 2017 to date 10 February 2017 . The level of service and the communication and comphrension of those at the call centre are appealing to put it at least. The supervisors are never available .All the can is YES there is a problem with the line and it there is no feed back . How are we supposed to move forward when essential services like this is not given urgent attention.</p> <p>Telkom is by far the WORST service provider .</p>
112 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)