Active since Feb 2017
7
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Reviews
7 reviews4 months ago
They sell things online that they don't actually have in stock! Quick to take your money.
They sell things online that they don't actually have in stock. Quick to take your money and then completely give you the run around on email. I will never buy from them again. Please do not be ****med by them!!!!
0 replies
26 months ago
No fibre for 3 weeks
Absolutely shocking service. I have been without fibre for 3 weeks due to "infrastructure issues", I am situated in Lonehill. Duma contacted me on Friday as they urgently wanted to come on sight. Since then I have had no phone call and I have sent 11 emails. I phoned only have to have the phone put down. I would like a manager to contact me.
169 replies
27 months ago
No connection for two weeks and no real answers!
I have had no internet connection for two weeks due to the "outage"! This is hugely affecting business and I keep getting the same response "We are waiting on feedback from Vhumatel". What is the actual problem. I am tired of being given the run around. I would like to know who is going to compensate me for the data I have had to purchase. I know my debit order will come off in a flash tomorrow which is unacceptable to say the least. Extremely disappointed.
58 replies
27 months ago
Without connection for two weeks!
I have been without connection for two weeks due to an "outage" in the Lonehill area. I can not get a proper answer from anyone about what the problem actually is. Communication has been non existent. I have heard everything via other people about a 3rd party has damaged the cable, cable theft, infrastructure upgrade.....what is the real reason and how will we be compensated. This is affecting business and is completely unacceptable. How is it possible what within 2 weeks there is no ETR!!!!!! But of course debit orders will come off in a second.
58 replies
43 months ago
Lift cancelled two of my bookings and tried to bump me off a flight after I checked in.
On Monday I was booked on the 06:50 flight – (ref 385E92F1). I arrived at the airport to check in two hours before my flight to be told it had been cancelled. When I asked by who they said someone cancelled it at 2am which is impossible. I contacted my companies travel department to be told everything was showing ok on their side (please see attached actual image of the PNR). Lift was completely unhelpful considering I needed to get to Cape Town for business. There were no flights on Monday or Tuesday. I had to change all my meetings (lost some as some international clients had to travel back home) I lost a nights accommodation. I paid R100 for specific seats on that flight now gone and not even a sorry or accountability. My travel team booked me on a flight leaving this morning (385ACEF4). Yesterday at 9:30 I checked in and got confirmation. This morning when I looked at my booking it asked me to check in again. I did and received my boarding pass on email (see attached). When through security where by boarding pass was scanned without a problem. Needless to say I get to the boarding gate to be told I haven’t checked in?? AND that I have been bumped off the flight for a STANDBY passenger. After showing proof of my boarding pass my booking we reinstated and I was allowed to board. My flight back on Friday has now also been cancelled. They try pass the blame and take no accountability! I have no faith in this airline and now no one in my company will fly with them.
0 replies
44 months ago
Shocking Service
I had an accident last year December 2021. Discovery were quick to organise a panel beater and I took my car in in January 2022. Unfortunately being with Discovery Insurance you have to take your car in to whoever they recommend. Well it took 3 months to fix my car and not even 100%. During this time I had to plead to get the car hire extended that Discovery gives you. Back and forth emails, absolutely no response until at least 4 emails were sent. Car hire was always extended last minute making it very stressful. When I got my car back there will still a part missing which I was told they were waiting on the part coming in to South Africa. I had to follow up repeatedly. No help from Discovery. Numerous emails sent. Twice the wrong part was delivered from Mazda. The Panel Beater thought it acceptable in the meantime to Duct tape my old part on. No communication from Discovery at all during this time. Constant follow ups from me. I was doing the job for Discovery and the Panel beaters. Finally after 8 MONTHS the right part arrived. No apology from Discovery with regards to the shocking service. No Discovery want to increase my premium by R300. I will not accept and I will change to a difference insurance supplier. Discovery is a complete rip off. Paying such a high premium as it is and the service received is completely lacking. I will never recommend them.
207 replies
112 months ago
Upgrade Complaint
<p>I have been trying for 3 days to do my upgrade online. Each time I received an error and each time I contacted the online department. Only to be told that there is a system error and someone will phone me back. I was told this twice. No one phoned me back. I gave up and I went in to the Vodacom store to do the upgrade. While there I was told an order had been processed for an Iphone 6. No one contacted me to confirm this. I phoned straight away to cancel the order which they told me would take 5 - 14 working days!! I said this was unacceptable as no one had phoned to confirm this order with me at all. Once I was off the phone the consultant at the Vodacom shop actually told me I was being lied to. That the order can be cancelled with immediate effect!! I phone Vodacom online straight away only to be told someone would phone me back.</p> <p> </p> <p>I am still waiting. The service from online has been shocking. At this stage I am thinking of moving to another provider all together.</p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)