LB
Leon B
Active since Feb 2017
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Cell C **** subscriptions on a locked screen.
Shame on you Cell C. Subscribers beware! Cell C has found a way to display subscription messages on a locked screen and allow you to be subscribed to services even when the phone is locked. Please unsubscribe me to services that was done while the phone was locked!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111
53 replies
14 months ago
Showmax billing sucks.
What a halfbaked streaming service and billing site. Signed up for mobile but realized I want to rather upgrade to also include TV as I am booked of sick. Need to cancel subscription and wait a month to sigh up again. Why no option to simply upgrade and do a topup pmt? Well you might have had me for life but now you scored a R45 bucks once off but no return. Rather sigh up somewhere else.
53 replies
36 months ago
No regard for their customers or the terms of agreements with the customer
Rate one star as there is no option for 0 stars as they are total ****** without understanding that the customer also have to agree if they dream up ghost contracts and then try to extract money form the customer to lock them in. I think their fleet of contacted agents are dreaming up *****ulent contracts to boost their commission. I signed up for 3 numbers on a month to month basis without handsets that can be cancelled at anytime as per their website. By chance it came to light that somewhere along the line they have changed it to 2 year contracts and even though I have no handsets outstanding from them I now need to pay R600+ per number on a month to month deal taken on their website to have it canceled. This all came to the fore when one of their agents call me with a new deal and I explicitly asked for this to be on my main number to replace what I have now. Low and behold the handset arrives and upon closer inspection it is issued on a new number that I will not use and do not need. Regardless many calls to have it rectified These CHEATS are unwilling to do that and want to simply extract an extra payment from me. Now that I want to cancel all my "month to month" contracts they want to tell me I have another 6 months to go on my month to month contacts or pay a R600 + per number for early cancelation. Cell C please kindly go and see your own website for the terms of the month to month contract I have with you. Save yourself a bunch of heartache and stay away form these *****s.
53 replies
39 months ago
Account closure dificulty
On 14 November I asked that my FNB accounts be closed. The agent provided a settlement amount that seemed incorrect so I paid a higher amount so that both my credit and main account should be in credit. The agent said I would be contacted by the bank. Nothing happened. Since then two months have passed with the monthly cost still going off my account. How do I get these charges reversed and the accounts finally closed. The life chat on your banking app is useless and a waste of resources.
185 replies
50 months ago
Canceled policy but Miway still debits my account!!
Since canceling my Life Insurance with Miway life back in October 2021 for a more cost effective option elsewhere I am still being debited monthly for the canceled policy and NO response to emails apart from the normal " we will look into your problem and get back to you" How do I go about getting the money back that has been debited since Cancelation?
106 replies
57 months ago
No Joy being a Cell C Customer anymore.
Douglas Stevenson, as CEO of Cell C I hope this gets your attention as I have not been having any luck since January 2021 to solve the issue of the ghost contract extension Cell C generated in my name on the # 074**** and stealing the money out of my account every month for this contract since January. I have been a longstanding customer with more than one line with Cell C and simply wanted to upgrade all of them but this ghost contract meant that I wanted that resolved before doing any new contracts. Well after being given the runaround for all these months since January I just want this nightmare to end and the money stolen by Cell C from my account returned so that I can take my business somewhere else. Every call center agent could see that there was no interaction with me in creating the contract and all of them I have spoken to over many months could see the problem is a Cell C problem yet nothing is being done about it. While it is clear for all of them that it is a internal admin error it does not get resolved and I can not stop the debit because then I get a bad credit rep. To make matters worse I have been told to go to a police station and stand in a que to get a police affidavit rather than your staff do a bit of digging to get to the problem. Well out of frustration I did go to the police station and made an affidavit that Cell c committed fraud by creating a contract without my authority and despite my complaints about it over many months still steals my money form my bank account on a monthly basis. Today is the seventh day since all the documentation you required has been submitted to your fraud email yet no action. Next step is a formal Police fraud and theft charge. Douglas it seems you run a fragmented ship where there is no internal communication or clear lines to resolve issues so it might be no surprise that you find this a difficult ship to keep afloat. Treating your long standing paying customers in this way also means that getting new customers just becomes more expensive and the ship settling deeper in the water.
371 replies
57 months ago
Cell C extends contract without my authorisation
At my wits end. Got three contracts with Cell c and the last one is paid up at month end however Cell C generated an extension without my authority and now claims my last contract expires only in January 2023. Have spend days on end over several months being passed from one clueless agent to the next and having to go through the same security checks each time I get dumped down to another agent. Is there anyone still working for a salary at cell c as an agent working for sales bonus is not interested to solve this.
318 replies
58 months ago
Beware -- With Takealot it seems what you get is not always what you expect and you will be left holding the can.
Having been a long term satisfied takealot customer I have been disappointed with their recent actions. I purchased a trail order of their face masks recently and after receiving them and using them and being satisfied with them I placed a another larger order for the same mask using the same link as before so expecting the same product. Upon receiving the second order I opened the packet to hand some masks to my workers but to my disappointment the elastic on the mask is way shorter than the trial order to the extend that the elastic could not comfortably hook behind your ears. I returned the order but Takealot refuses to pass a credit as the packet had been opened. Well there was no way to see the problem without opening the packet and I feel dubbed as Takealot want to force me in this way to accept an inferior product not fit for use while they sold a substandard product to me on the same link as a previous product that I was happy with. Beware of this company as it seems they do not hold the same standards as before.
0 replies
59 months ago
Bosch Warranty wortheles
I have 35 years experience working with Power tools in my trade. ! Bought a Bosch Angle grinder GWS 700 from Buco Knysna. Within 2 hours of work it started making a noise that sounds like a dry bearing or a bearing turning in the housing. I took it to Buco Knysna but they said the warranty does not apply because I changed the plug to a SA standard 3 pin plug. If this is the argument for dodging the warranty commitment from either Bosch or Buco then this would sit on my tool shelf as the last Bosch product or the last power tool bought from Buco.
0 replies
61 months ago
Bogus contract extension
Got three linked contracts with Cell C under one profile that is about to expire in one month's time. In careful inspection of my monthly account noticed that on contract shows a new handset value and set to only expire in 2023. No upgrade was made no new handset was received. Over a period f two hours on the phone was put through to eight different agents. every new one went through the verification then try to explain to somebody not interested to listen to again and again be transferred to a new agent to start from scratch. Finally said the matter would be escalated and will be called back within 24 hours. Low and behold an agent did call back but was wanting to assist with internet connectivity??? Said it was escalated to the wrong department but would transfer me and then the agent killed the line. BACK TO SQUARE ONE. Sorry but with agents like all the ones I talked to Cell C deserves its death spiral.
106 replies
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2 Star
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1 Star
12 (100%)