MV
Maria Z
Active since Feb 2017
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Terrible customer service
We have been struggling to get paperwork from them for over 2 weeks, received the shipment way before this and still no paperwork. They are completely useless when it comes to communication, resolving issues and anything admin related.
0 replies
7 months ago
I was assisted by Paseka Marite, he was extremely helpful and patient with my long list
I was assisted by Paseka Marite, he was extremely helpful and patient with my long list. I had a great experience working with Paseka while getting a quote. He was friendly, easy to talk to, and explained everything in a way that made sense. He really took the time to understand what I needed, and I appreciated how quickly he got back to me. Highly recommend!
53 replies
8 months ago
Complete disregard of the POPI Act
I was recently contacted by PAW PAW Wireless, despite never having given them my contact details or consent to be contacted. More alarmingly, they appear to have obtained not only my personal contact information but also confidential financial information — without my knowledge or permission. This is a serious violation of the Protection of Personal Information Act (POPIA). POPIA clearly states that personal and financial information may only be collected, processed, and shared with the explicit and informed consent of the individual. The unauthorized sharing and use of such sensitive data is not only *********, but *******. I have no prior relationship with this company and never consented to the sharing of my personal or financial details. This breach of privacy is deeply concerning and I question both the source of this data and the integrity of the company’s data practices. I have reported this matter to the Information Regulator of South Africa and encourage others who have had similar experiences to do the same. Companies that fail to respect data privacy laws must be held accountable.
0 replies
15 months ago
1st Content Digital Marketing - ****
I was contacted this morning by this company out of the blue. The named used in the WhatsApp was ENJOLI, but the WhatsApp name shows LEXIE TALIYAH. They are looking for freelancers to work remotely on a new project that the company has. I immediately went to go look for reviews and saw all these comments. I reported the number to WhatsApp. The number (0713341929) that was used is registered on WhatsApp as a business. Hope fully no one falls victim to these ****mers.
0 replies
19 months ago
Very disappointed and upset
I bought steel cabinets online from Leroy Merlin. When the cabinets were delivered one was damaged, after sending photos and emails the cabinet was eventually collected and again after emails and phone calls the replacement was sent.... again we received a damaged cabinet, this one even worse that the other. After weeks of emails and calls, their supplier have now said that they don't have an undamaged cabinet to send to me, they will collect on 29 Aug, then Leroy can do a refund. A manager eventually contacted me on 5 Sep, promising the cabinet will be collected on the 6th of Sep and a refund will be processed. Still nothing, I am sitting with a damaged cabinet and empty promises. I will NOT be using Leroy Merlin's online marketplace ever again and I truly hope that other people have a better experience.
53 replies
40 months ago
Extremely disappointed fiber customer
I have been a Vodacom customer for 24 years and I have always referred family and friends to them, but that changed when I ordered fiber from them. Herewith our timeline and STILL no fiber; 10 October - ordered fiber from Vodacom and canceled with Webafrica 30 October - received an email stating that we are with another ISP and the order cannot be processed. I replied back with the cancellation confirmation from Webafrica. Webafrica processed the cancellation as 1 November, so we haven't had fiber since 1 December. 3 December - I phoned 0821904 for an update, Mphumzi said that he will escalate the fiber activation and will personally get back to me. He sms'd me his email address. (Times of calls: 9:10 and 9:28) 6 December - I emailed Mphumzi for an update 7 December - Mphumzi mailed that he followed up, but he didn't get a response. He then logged another call. I called the call centre again for an update and was told that it would be escalated. (Time of call 16:36) 8 December - I received an automated email that the call is closed. 9 December - I phoned the call centre again and spoke to Christy, he asked that I mail him the cancellation letter from Webafrica, also sent a mail to me to make sure I've got the correct email address. He said that he will personally sort out the issue and give us feedback. (Time of calls: 17:23 and 17:24) 10 December - I mailed everything from Webafrica to Christy (till today, I've had no response) 12 December - I contacted the call centre again, just to be told that it would be escalated. (Time of calls: 13:09 and 13:17) 13 December - I contacted the call centre again, just to be told that it would be escalated again (Time of call: 10:35) My husband then contacted the call centre (Time of call: 10:58) 19 December - My husband contacted the call centre again, just to be told that it would be escalated (Time of call:14:02) 21 December - I contacted the call centre again and got the same response, they will escalate it ( Time of calls: 20:23 and 21:26) 22 December - My husband contacted the call centre again, just to be told that it would be escalated. (Time of call: 14:02) 24 December - I contacted the call centre again and got the same story (Time of calls:12:07, 12:24, 12,25 and 12:28) 28 December - I contacted the call centre again and was lucky enough to speak to the same lady I spoke to on 12 December, so she understood my frustration. She said that she would log a ticket for the fibre to be activated and she will also get someone to come out and assist with the LTE. (Time of calls: 8:48, 10:31 and 12:57) 29 December - I received a WhatsApp from Humbulani asking what time I would be home in order for her to assist with the LTE. The LTE was sorted on the 29th and the lady that arranged for a technician to come out (I think her name was Angie) phone to check that it's working. 3 January 2023 - Still no fiber. I contacted the call centre again and was told that there wasn't a ticket logged for the fiber activation. (Time of calls: 17:08, 17:11 and 17:18) Throughout these calls, I have requested 6 times that a Manager or Supervisor contact me, as they cannot take calls from a call centre agent's desk and the call centre agents cannot transfer a customer to them. Not one Manager or Supervisor even bothered to contact us to resolve the issue. We have had to buy over R3000 worth of data on our phones as my husband works from home. When I asked today (3 Dec) about prorata etc I was again told that they would log a ticket and then put that on the note. When I asked to be transferred to the cancellation department, they cut me off. Is this the type of service we have to get used to, not getting ANY SERVICE? I really hope that a senior person contacts me, it's not fair on the call centre agents that they have to listen to upset customers and supervisors don't care nor give them any support. I am at a point where I want to cancel everything with Vodacom. Herewith all my SR numbers for what it's worth SR221010-416670 SR221203-585685 (Closed 8 December) SR221219-637399
264 replies
41 months ago
No service at ALL
I actually don't even see the point in writing this as they don't bother getting back to anyone, whether it's about a review, email, whatsapp, they just don't bother. I wish we could have given them negative stars as one star is WAAAAYYYYYY to good for them. They give you absolutely no service, they only way to communicate is with the stupid bot and nothing gets resolved. I have had a lot of patience with them and finally got fed-up, cancelled my service with them with 7 weeks notice as you have to give a calendar month's notice. We have now been sitting without fiber for about a month now and they refuse to release the line. The 'call center agent chatting on whatsapp also refuses to put a manger on the line.
0 replies
43 months ago
Appalling / no service
Our fiber is down more than it's ever up. You cannot contact a person, you have to send a Watsapp to Willie the bot, asking questions, trying to get you to resolve their issue, because according to them the area is NEVER down, it's always just us (Don't know why the other people then also complain). Then you finally get a message that an agent will contact you via Watsapp during their live chat hours, only to have on Watsapp you a day or two later, after they have gotten the fiber up again. I am cancelling my fiber connection with them as I do not feel like paying for a service that I do not get. Wish I could give them a zero star rating.
0 replies
112 months ago
Fantastic service
<p>Did a quote with King Price today and the service I received from Steven Humphreys was remarkable. </p> <p>It has been a long time since I have dealt with a friendly, helpful and respectful person in a call center. Hats off to Steven Humphreys.</p>
56 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)