Active since Feb 2017
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Shocking customer service
I purchased a TV stick less than 6 months ago from the branch in South Coast mall. Recently the device has started acting up and rebooting itself. Also does not respond to the remote. Two weeks back my wife took it into the store and they advised that they need to send it for repairs. I totally disagree with this as the consumer protection app states that if a purchase item is defective or has a factory fault within the first 6 months then the store has the right to assess the unit and then if found faulty replace it. It shouldn't be booked in for repair with a turn around time of 14 to 21 working days for it to get assessed. My wife went in again today to find out what the status is and they could not advise her. They said the service agent has not updated them. Iwas in retail for 14 years and know my way around. This kind of behavior is ridiculous. I'm a very understanding man as I was in their shoes, but if customer service is non existent the customers will stop supporting you. I'd like this to be resolved soonest please. Repair Ref No: IC-QVWI-20250509-6452
0 replies
38 months ago
Absolutely shocking behavior.
I went to the Branch at the south coast mall in Shelly beach. My mobile data internet contract had expired and i wanted to upgrade. The consultant assisted me and i chose the contract i wanted to upgrade to. Then i was advised that the one i chose is not an upgrade option so he will have to cancel my expired contract and open a new one. So i thought okay. We went through the process and i was advised there would be no cancelation fee so that made me glad. I got my new contract and was assured that the old one would be canceled in the next month. I had to call the consultant 4 times to follow up on whether my contract was cancelled. I then went to the MTN in shelly center where they checked for me. And they advised me that it hadn't been canceled and to make things worse... They advised that the new contract was available as an upgrade. This tells me that the sales consultant did the cancelation and new contract because he wanted more commission. And that frustrates me because that's dishonesty and to make it even worse. My monthly premium went up by R600 for one month and another R200 the next. I went back to the Shelly beach branch and they checked what was happening and told me that this is not the first time the other branch messed up a customers profile. I was not advised about any of these fees and i am not happy. I've been with MTN since 2007. Nothing like this has ever happened. But now im starting to question ethics. I don't blame MTN, but the consultant in their employ. I need to resolve this and know what is going to be done because staff like that need to be disciplined. Its dishonesty at its best. Retail should be about seeing to the customers needs and not your own needs. Ultimately i would like to get the money paid back to me that was taken off as extra at the end of the last two months. And the staff member needs to sorted out so that he does not do this to the next person. Patiently awaiting your response.
0 replies
49 months ago
Best food joint on the South Coast
You can always tell when someone's heart is in what they do. The team at Pies and Fries really do go the extra mile at every interaction with the customers.
0 replies
55 months ago
Next level customer service
Just wanted to give a huge thumbs up to the team at the Port Edward branch! Always so friendly and welcoming. Particularly Elize Walter's and Kayla Halforty. Keep up the amazing work guys.
0 replies
55 months ago
Next level customer service!
Mr Yusuf, owner of Karani Outdoor and Tactical is such amazing gentleman. I purchased a PCP pellet gun from him a few months back and had amazing service through the whole purchase and the after sale service is amazing. Excellent advise and friendly service. I am now looking at buying another pellet gun and he has spent hours testing different settings and fulfilling my needs as the customer. Mr Yusuf. Thank you for this amazing service and for always going above and beyond. I do not see how anyone could go anywhere else for their outdoor and Tactical needs with next level service like that! Much appreciated.
0 replies
112 months ago
Pathetic service
<p>I recieved an sms from homechoice today stating: "Miss MABASA, HomeChoice confirms your cell phone number change on 15/02/2017 .If you did not make this change contact ********** 324 urgently". So naturally i called the number provided and advised them that i never belonged to homechoice and i am most certainly not miss Mbasa. The lady that took my call then advised me that she cannot do anything to assist me as i am not the customer Miss Mbasa. So i then asked her what i should do and she said unfortunatly there is nothing i can do, i will have to just keep recieving all the smses. I then asked her why they put in the sms and i quote "If you did not make this change contact ********** 324 urgently" IF THIS LEADS TO A DEAD END. She could not answer me. </p>
112 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)