Active since Feb 2017
12
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12 reviews3 months ago
Disgusting service
The most shocking and disturbing service received from a consultant in the billing department a few mins ago. I have changed my address at the beginning of the year and I am still receiving statements in the old address. This is after I confirmed the next statement would be correct. I have asked to speak to a manager and the consultant had the audacity of refusing to assist. All I kept getting from her is that she will save my details and get someone to call me in a few days. When I insisted on speaking to her supervisor she said no. Then said the supervisor isn’t working today. I am so sick and tired of struggling with bad service in this country. And that after being with MTN for over 20 years. Shocking and unacceptable
0 replies
7 months ago
NMI Toyota Kuilsriver
Never go to NMI Toyota in Kuilsriver. My daughter drove 2 hours to view a vehicle that Blessing told her was available. Upon arriving there she was then told sorry the vehicle was already sold on auction. Upon calling the dealer principal I’m told sorry but the guy is new in the industry. After more than 3 hours later the same vehicle is still on the website. What a joke. Customer service sells cars. Not advertising. So step up the game or get out the arena.
0 replies
7 months ago
Shocking
Well. What a drastic turn of events. Last week I was raving about Wayne and how wonderful he was. Today I’ve had to make a much smaller change than I did on 4 September and although Wayne and I were on the phone for a very very long time, on my airtime might I add as they couldn’t dial out to my number that day, BUT today having dealt with Larissa/Narissa was absolutely terrible. I’ve asked her to get someone else to call me and she keeps calling me herself. I mean today it seems they can call my number. I have told her that I’m 1/4 of the time she has managed to irritate and Upset me beyond what she should have. Her condescending attitude is shocking. It just goes to show that it’s the PEOPLE who make your business. Not the business itself. Based on my interaction with Wayne on 4 September I would highly recommend king price. Based on today, not a chance. Oh, and still waiting for someone to call me back.
53 replies
7 months ago
Wayne was an absolute star
Wayne was an absolute star. Friendly. Knowledgeable and very helpful. He made the arduous task of changing details on a policy seem like having a chat with a good friend. He definitely should be climbing the ladder at a rapid speed. What an asset to your business. Thank you Wayne
53 replies
28 months ago
Clicks Shocking Service
I placed an online order with Clicks who advertised the product as in stock and available until 18 January. 4 days later I receive an email saying the product is not available the order cannot be delivered and that someone will contact me in 5 business days to arrange the refund. Obviously I'm not waiting for someone to call in 5 working days so After calling the call center I was told that an online agent was dealing with my case and then I was on hold for about 12mins while they conversed. I asked for the online agent to please call me as I have checked the stock status at numerous branches and it was available at some of them. nobody called but instead Bonile Mafule sent an email saying that the money will loaded to my clicks club card. I rep**** to the email and said "No, you cant load the money to the card as I need the product or the actual money. his response was sorry the branches don't do deliveries.... what? my reply was that I wasn't expecting the branch to deliver but rather for the online department to get the item from the store and then deliver as promised. In the meantime Ive called head office, they tried connecting me to the supervisor who just politely picked the call up and then put it back down again. I'm now patiently waiting for some sort of manager to contact me to resolve this matter. at 9.30am Bonile said the system was incorrect and the entire advert was an error. its still up. so if its such a huge error how come someone hasn't taken it down yet. maybe many many people placed orders and if they can keep everyone's money for 5 business days plus about 5- 7 days to process the refund Clicks could make a lot of money. its just absolutely shocking.
0 replies
34 months ago
Takealot Shocking
The customer service level at takealot has deteriorated to the point of being non existent. On 5 June I ordered an inverter battery and on 6 June they automatically cancelled it saying they did not have stock. I then went and ordered a different battery on 9 June with an estimated delivery of 20 June, (5-7days). On 20 June I never received an sms to say my order is out for delivery so I went into the app to see that it still says “not yet shipped”. After hunting high and low for a way to send an email or make contact I asked them what was going on with the order. To my shock and horror I receive a reply stating that the battery is scheduled to arrive at their warehouse on 15 June after which it will be delivered. ??????? Replying to Celeste, I remind her that the 15th has come and gone. I then get an email from someone else saying “ The order has been cancelled as their supplier doesn’t have stock and they have been unable to source one”. Upon checking I find the exact same battery from the exact same supplier still available for purchase but at R2000 more. I ask Keegan why this is the case and his response is “ please provide me with the order number” 🙈🙈🙈 I explain to him that I don’t have an order number as they have just cancelled my order and that I want to know what the item can still be added to basket at R2000 more if they actually saying they have no stock. Needless to say I haven’t received a reply. I actually just cannot believe this nonsense. I get the first order yes, as they literally cancelled it the very next day after I ordered it. But this order has taken 12 days and they only did something because I queried it. This is just beyond pathetic. For years I have refused to use takealot due to the pricing they have and the fact that 80% of the time you can purchase their stuff at other online retailers for significantly less. Against my better judgement I have placed these orders and just reminded myself why I don’t use them. I reckon they better up their game seeing as Amazon is soon to be in SA. (PS. 9 days to get an order delivered from amazon after placing it) 12 days to be told by takealot they have no stock... again!!!!!
0 replies
48 months ago
Blessing was an abso...
Blessing was an absolute star and his service and personable approach is a breath of fresh air.
74 replies
50 months ago
Tumi Lamola was fabulous
Tumi Lamola was fabulous. An absolute star
53 replies
110 months ago
Too good to be true
<p>I really am such an idiot. I was sweet talked by Steven Humphreys into believing that King Price was different to the rest of the insurance companies out there, especially when it came to service. What a fool I was. Having a "dedicated" person to deal with all your concerns only stands true until they have your money and for as long as they feeling in the mood to assist. Not only did I move 3 cars, home contents, and buildings insurance across I ensured that my friends and family moved across too. You would think that sending 4 policies Steven's way would ensure at least a bit of this " dedicated " service he was referring to. But alas, not to be. </p> <p>The worst of it is that I didn't even get anything out of moving my insurance. In actual fact I think if you look at the inconveniences caused due to the lack of this dedication it's actually been more of a hassle than anything else. </p> <p> </p> <p>My advice, don't move because they promise you great service. That's not going to happen. Move if you feel like being messed around, and if you like sending lots of emails and making lots of phone calls to both your old and new companies in order to make sure you are covered correctly.</p> <p> </p> <p>oh, and please, don't think that putting this review on Hellopeter was my first choice. No. I tried calling the head office to discuss my unhappiness at the attitude I received but was again moved from person to person and then finally put on hold by someone called Marelda. I guess if I hadn't put the phone down after 2 minutes I'd still be on hold.</p> <p> </p> <p>oh, and yes, this review has been written in anger. They say you should never do that but really. What does someone have to do to be treated decently nowadays. Especially considering it's decency I'm paying for. </p> <p> </p> <p>I will once again be shopping around for a new insurance company and I'll be sure to be taking my son and my two friends who signed up with me. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
112 replies
110 months ago
Terrible service
<p>I have had the most terrible service from both the Smeg service technician and the Smeg service centre. I was told by the technician that he would be here today to re-do the repair he did on 10'Feb. after waiting the whole day I tried contacting him via wattsapp, message, 3 phone calls and an email. After getting no joy I called the Smeg centre in Cape Town only be told sorry they don't know what to tell me but the technician shouldn't have told me he is coming today and because it's almost 16:30pm they going home now. Erica also confirms that Llewellyn is trying to make contact with me but can't because I'm on the phone with the centre. I put the phone down only to find zero missed calls or messages. I immediately call the centre again but they have in fact gone home. </p> <p> </p> <p>You would think that that a company selling items for a small fortune would have a professional after sales service. So pathetic. </p>
0 replies
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5 Star
4 (33.333333333333336%)
4 Star
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3 Star
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1 Star
8 (66.66666666666667%)