KS
Kayla S
Active since Feb 2017
9
Reviews
0
Industries
Reviews
9 reviews13 months ago
AFTER 13 YEARS THIS WAS THE WORSE SERVICE I RECEIVED
WORSE ONLINE CONSULTANTS - CONTACT CENTRE NEEDS A SERIOUS INTERVENTION I dealt with Nonhlanhla Ngwenya from 5 Feb 2025 till last week 10 Mar 2025, where I completed the online upgrade and had to wait for my devices which up until now she's failed to communicate with me. I was on the phone with MTN for over an hour regarding my devices which she had told me would be delivered only to find out she had cancelled my order without informing me - THERE HAS BEEN ZERO COMMUNICATION FROM HER TO DATE!!!!!!!!!!!1 Cynthia Shabalala then assisted 11 Mar 2025 but said she will call me back as the network was terrible - To date still nothing!!!!!!! It got to a point where i eventually had to visit a branch. I waited over a month for devices that never arrived. MTN failed me with service, communication, delivery and the consultant are really nonchalant which is quite evident - I am dissatisfied and disgusted with how this was dealt with. No one from the complaints department got back to me not even after the many emails sent to them so really WHAT'S THE POINT???!!!!!!
0 replies
13 months ago
13 Year 5 Contracts - THIS HAS BEEN THE WORSE SERVICE I'VE RECEIVED TO DATE!!!!!
I have been with MTN for 13 years I have 5 contracts with them - I completed a telephonic upgrade with them which was approved on 6 Feb 2025 it's now the 11th of March and I still haven't received my devices - I will be billed for something I don't have - I have requested fast delivery yet no one has bothered to make those arrangements I was supposed to receive my devices last week, which didn't happen and now I find myself waiting again, the consultant going by the name of Nonhlanhla has over promised and under delivered - I've called her seven times today with no answer just an sms stating high call volumes and that she'll call me back during her lunch which has already passed. I've been patient long enough and all I'm waiting for now is a delivery which hasn't been arranged - I will never do an online upgrade again in life, it has also become clear that MTN clearly doesn't need my money and I'll have to start cancelling my contracts where I can and move to another network provider that actually offers quality service, delivery and who'll value me as a customer
0 replies
29 months ago
DISGUSTED BY THE SERVICE AND LACK OF ASSISTANCE WITH FNB INSURANCE!!!!
I have had insurance with FNB for over a year - This is the first time ever that I have claimed for a portable possession. Iphone 13 insured for R19000.00 of which I have been paying a premium. Phone was ****** and mother was violated as the phone was between her legs she had a dress on and the two boys were touching her inappropriately. I was not kept up to date with my excess that had increased from R1000 to R1500 and the claims handler would send very vague emails. I requested a cash settlement as I would like to settle the contract and my mom wants a cheaper phone as she has been traumatized by this whole incident as a result, to a point where I have had to make alternative arrangements to fetch my brothers from school. I even agreed to cash settlement as per the suppliers quote less excess. I am a first-time claimer, and the service and assistance has been PATHETIC to a point where I am seeking other insurance. I have six Apple devices insured with them but if this is what I am paying for I would rather much go somewhere else. I submitted the claim on the 30 October and I am still fighting for this. Paying a premium for R19000 insured device and only being paid R16245 and my request for cash denied. First I was told to query the excess when it should have been the claims handler's responsibility but somehow it ended up being my job to ensure that those validations are done. I HAVE JUST BEEN FIGHTING FOR EVERYTHING WITH THIS CLAIM!!!!!!!
72 replies
69 months ago
Refund Policy Scam...Constant Changes When I Cancelled Prior to policy change and lockdown
I spoke to Zaib Ely December 29th 2019 and booked a trip to Bali for May 2020. The following day 30 December 2019 I had paid the trip in full no deposit, I paid everything. On 17 March 2020 I had sent her an email to cancel my trip and requested a refund as I didn’t feel safe traveling especially with my health issues. The following day I called requesting to speak to her as I hadn’t received a response, she advised that she would process my refund, I sent her an email after our conversation with my banking details. The 19th March I followed up to confirm if she received my email and wanted feedback, she advised me that she’s aware we discussed my refund however in light of influx of cancellations they would give me a travel voucher in which I have 12months to travel, I wasn’t keen at all. I don’t see how someone can tell me when I should travel when there’s a pandemic and when I don’t feel comfortable putting myself at risk with exposure to the virus. I advised I wanted cash refund I told her a voucher was not part of any agreement I cancelled way before the trip and that I would book when I felt comfortable to travel. Taahir Abrahams then called saying they’re waiting for Singapore airlines to cancel flights then they will be able to refund me but then 30 March Zaib advised that my refund is in process and that it might take long due to backlog. I asked her how much as Taahir advised me Singapore has to cancel flights. She then changed her story saying she thinks it’s better if he speaks to me she was on leave and doesn’t want to change things. On 20 May I followed up and she advised me that it has now changed completely and that I have a Refund Credit note which I have 24months to book my trip. I was still not happy I advised her that we are living in a time where anything can happen and I don’t feel okay with this I want my cash and will book when I feel safe to do so. I mentioned that I paid on full after booking my trip, it’s my first time ever dealing with them and getting my money has been a struggle. I asked what will happen in the event that I pass on due to the pandemic she couldn’t answer instead she thanked me for my email and now sent the latest refund policy, attached my credit note and apologized for my trip being cancelled. They have stopped operations and still no communication. Same way I paid in full same way I want my refund in full
0 replies
71 months ago
Still awaiting refund- over 4K 9 year customer -FED UP
This is my second hello Peter...I’ve been with mtn for about 9years now I’ve taken out multiple contracts with them to date I have 5 contracts...they’ve been overcharging me for the past 3months now...I’ve requested a cash refund I spoke to Ayanda from Mtn Brooklyn told me it would be processed by 1june I call him and no answer no feedback NOTHING!!! I’ve been dealing with Siyabonga mtn Menlyn I told him I want my money back I don’t want a credit I want a refund for the full +-4000 they owe me...I’m still awaiting yesterday he advised that it still hasn’t been processed...I won’t be taking out any other contracts with them if I don’t get the money back that they’ve been STEALING/ROBBING from me. I’ve had to make provision for the difference of those funds and it’s been a huge inconvenience to get my contracts rectified...I WANT MY MONEY!!!!
315 replies
72 months ago
RIP OFF MTN NEEDS TO REFUND ME!!!
On 14/02/2020 I did an online upgrade with mtn for +-R700 on the 27/02/2020 the device was delivered and I wasn't happy with the router I therefore returned it to MTN Menlyn to cancel the upgrade. I have about 4/5 mtn contracts I was originally paying R1750 in total, and R309 on the number which I did the online upgrade on. So my account should've only increased with +-R400 however my billing for this number alone was R1299. My upgrade was never cancelled I therefore called them last month to cancel it which was done however I've been robbed and they need to refund me. I did my upgrade on a different number that was also due since the online contract was never cancelled. The upgrade was for R599 however I'm being billed R999 for this number as well. I've always had the best experience with MTN but I'm completely dreading it I've found myself paying an extra R850-R950 per month. I've called the contact centers I cancelled the online contract however my billing still states R1299. Once I'm done with my contracts I'm cancelling every last one!!!! IM DONE WITH MTN!!!!!!! I've paid my contracts without fail for 8 years now
0 replies
76 months ago
INSURANCE NIGHTMARE - NO URGENCY - UNPROFESSIONAL - HORRIBLE
I submitted a claim 23-12-2019 (no write off/ no third party/ quote was +-R14000) Carla from Novation advised me that because of the holidays repairers are closed and assessors are on leave I understood. On 20-01-2020 I sent an email following up as I figured it's more than enough time for them to follow procedures and because no one was getting back to me. Carla called me I missed her call she sent an email asking what time I advised 3:30 she can give me a call she failed to do so. I was told she sent my docs to the incorrect insurance house I had to fix the car urgently as it was becoming a hazard and I was in the process of selling the car and getting a new one. I spoke to them I advised that it's been 18 business days surely damages should've been assessed by now etc. I requested a CIL as I was not prepared to wait for a repairer to give me a booking date and keep my car for another 2-3 weeks. Marius the manager at Novation has been useless he responds and calls back when he sees fit. He called me last week stating they'll be proceeding with my claim however no settlement letter or any solid confirmation, gave him till Monday as he requested and still nothing. Proceeds by telling me he has meetings in the mornings and will give me feedback in the afternoon clearly my claim hasn't been prioritized after they made the error on their side. Anchor underwriting have told me they have to send an assessor out when I've already fixed and sold the vehicle I have the new vehicle on cover with them as well. He doesn't want me to remove the vehicle from cover as yet probably to collect another premium. I've sent my paid invoice/receipts through and now they wanna send an assessor out to assess damages after I mentioned to them multiple times that the vehicle is already gone and that I my new vehicle. Damages on old vehicle was simply draining oil remove old and refit new parts no paint/blending or extreme damage/mechanical repairs. I've taken a financial dip and I'm still waiting for some sort of feedback. It's the first time I've claimed for this vehicle since I bought it in 2015 however still no feedback, same thing with the windscreen claim. It has now been 26 working days in total. I'm out of patience!!!
0 replies
76 months ago
NO FEEDBACK/INSURANCE NIGHTMARE/26 BUSINESS DAYS R14K CLAIM UNRESOLVED
I submitted a claim 23-12-2019 (no write off/ no third party/ quote was +-R14000) Carla from Novation advised me that because of the holidays repairers are closed and assessors are on leave I understood. On 20-01-2020 I sent an email following up as I figured it's more than enough time for them to follow procedures and because no one was getting back to me. Carla called me I missed her call she sent an email asking what time I advised 3:30 she can give me a call she failed to do so. I was told she sent my docs to the incorrect insurance house I had to fix the car urgently as it was becoming a hazard and I was in the process of selling the car and getting a new one. I spoke to them I advised that it's been 18 business days surely damages should've been assessed by now etc. I requested a CIL as I was not prepared to wait for a repairer to give me a booking date and keep my car for another 2-3 weeks. Marius the manager at Novation has been useless he responds and calls back when he sees fit. He called me last week stating they'll be proceeding with my claim however no settlement letter or any solid confirmation, gave him till Monday as he requested and still nothing. Proceeds by telling me he has meetings in the mornings and will give me feedback in the afternoon clearly my claim hasn't been prioritized after they made the error on their side. Anchor underwriting have told me they have to send an assessor out when I've already fixed and sold the vehicle I have the new vehicle on cover with them as well. He doesn't want me to remove the vehicle from cover as yet probably to collect another premium. I've sent my paid invoice/receipts through and now they wanna send an assessor out to assess damages after I mentioned to them multiple times that the vehicle is already gone and that I my new vehicle. Damages on old vehicle was simply draining oil remove old and refit new parts no paint/blending or extreme damage/mechanical repairs. I've taken a financial dip and I'm still waiting for some sort of feedback. It's the first time I've claimed for this vehicle since I bought it in 2015 however still no feedback, same thing with the windscreen claim. It has now been 26 working days in total. i'm out of patience!!!
56 replies
111 months ago
HIRSCH'S MICROWAVE FAULTY - TERRIBLE SERVICE - 2 BAD EXPERIENCES
<p>Good day</p> <p> </p> <p>I purchased a LG Microwave from Hirsch's Silverlakes beginning of December 2015. Upon purchasing the microwave the service was so great a young man assisted me advising me of all the different deals they had at the time. I purchased the microwave that same day unboxed it the following day and started using it in my household.</p> <p> </p> <p>Last year 27 August 2016 the microwave stopped warming the food and I was obligated to take it back as it was only 8 months old and still under warranty. The job number at the time was 440112. On 6 September 2016 they sent me a message stating that the supplier was waiting for spares and they confirmed that the spares had arrived and that it should be complete by the end of the week. On 8 September 2016 they sent me another message stating that the service is complete and that the agent has resolved the issue. They didn't call me however contact the alternative number which is my mothers number and advised her that she can collect the microwave. Upon my moms arrival one of the employees advised her that the microwave has been at the branch for the last 3 days. However this was never communicated. They had repaired the microwave by replacing the magnetron.</p> <p> </p> <p>On 9 February 2017 the same issue occured, it was now in a period of 5 months. I took the microwave in again on 11 February 2017 and the same employee assisted me (Rio Clacher), I advised her of my history she also checked on the system and confirmed that the microwave came in August for this reason. She tested the microwave to see if this is the case and booked it in again. I advised her that I want them to replace the unit however she advised me that she has to follow protocol and first send it in for an assessment to identify the problem. The new job number was 458134.</p> <p> </p> <p>Since I took the microwave in no one bothered to communicate with me in any way - no call, text or email. I called Tuesday 21 February 2017 afternoon and asked to be transferred through to the Service Department however no one answered I eventually ended the call. I called Wednesday 22 February 2017 and eventually came through to Rio. I advised her that it's over a week and I have yet to be contacted in anyway I dont know what the status of the repair is or anything. She advised me that the microwave is still in for assessment she is awaiting feedback from the supplier (surely assessing a microwave shouldnt take plus 5 days). She advised me that she's going to call the supplier for some feedback and revert back to me within 10 minutes. My call was never returned!!</p> <p> </p> <p>Today I received an SMS stating that my microwave was repaired and is now ready for collection, in the SMS I was also advised that I will receive an email as to why the unit was repaired and not replaced. Christelle Pachonick, a service consultant sent me an email that reads as follows "Good day</p> <p>Please note your microwave has been repaired and is ready for collection. Please be advised that the supplier did not replace the unit however they repaired it. Herewith as quoted by the supplier as to why they did not replace it 'As it is only the 2nd repair, and just the magnetron that has to be replaced, we cannot apply for credit'."</p> <p> </p> <p>I called the Manager he goes by the name of Mitch (don't know the spelling) I advised him of my history and service experience with Hirschs and that I'm not being compensated in any way. He advised me that he will follow up with Rio regarding this and apologized for everything. I advised him that this is my second time where I've received appaling service and that the microwave has been repaired for the same reason. He advised me that the supplier did replace the magnetron which is the same as having a brand new microwave. I advised him that when I bought the microwave it was brand new and lasted me 8 months before coming in for repairs and now another 5 months since the last repair. He advised me that the microwave has to come in three times before they can actually replace it and kept apologizing stating that he understands my frustration and that I should just give them one more chance. I gave him my name and number and ended the call.</p> <p> </p> <p>I paid for a faulty microwave that Hirsch's doesnt want to replace. I will be out of warranty in December so now my question is what if the same problem occurs again after that what do I do? The life span of a good quality microwave as the one I bought should last you between 5 - 7 years. We don't use our microwave often, it will only be in the mornings and throughout the day it's used to warm up food. The service has been HORRIFIC I will not recommend Hirschs Silverlakes to anyone moving forward.</p> <p> </p> <p>I honestly feel that they can pay me my money back and keep their microwave.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
0 replies
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1 Star
9 (100%)