Novation Financial Services
Claimed Business
Novation Financial Services
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSR
Sidney R
1 reviews | Active since Jan 2020
29 Jun 2023, 05:22
Super service
I have been with Novation for a while now and I had only claimed for windscreen replacement (no access, I might add😊). In April I was in a car accident and My oh my the service was so quick from my insurance, a lady by the name of Nonhlanhla Shoba *Superstar*. Everything went smoothly...even when the panel beaters were struggling to get parts and taking long, she again intervened and kept me informed. I highly recommend Novation, premiums are reasonable and service is super. Oh...my plan didn't have access...That was icing on the cake.
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Sidney R
1 reviews | Active since Jan 2020
29 Jun 2023, 05:22
Super service
I have been with Novation for a while now and I had only claimed for windscreen replacement (no access, I might add😊). In April I was in a car accident and My oh my the service was so quick from my insurance, a lady by the name of Nonhlanhla Shoba *Superstar*. Everything went smoothly...even when the panel beaters were struggling to get parts and taking long, she again intervened and kept me informed. I highly recommend Novation, premiums are reasonable and service is super. Oh...my plan didn't have access...That was icing on the cake.
0
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Oscarine M
1 reviews | Active since Jan 2020
25 Jan 2021, 06:06
Fraudulent Company
Novations is beyond unprofessional and fraudulent. They always have issues finding client information, it becomes your responsibility to provide details they should have on their system. In my case they breached their contractual agreement and left me with a bill they failed to pay a third party. I left this insurance as I don’t believe they would have the capability to handle a claim if they can not find client information.
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Oscarine M
1 reviews | Active since Jan 2020
25 Jan 2021, 06:06
Fraudulent Company
Novations is beyond unprofessional and fraudulent. They always have issues finding client information, it becomes your responsibility to provide details they should have on their system. In my case they breached their contractual agreement and left me with a bill they failed to pay a third party. I left this insurance as I don’t believe they would have the capability to handle a claim if they can not find client information.
0
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Simone F
1 reviews | Active since Jan 2020
10 Nov 2020, 07:17
Absolotuely disgusting service
I was previously insured with Novation group and tried to get a letter confirming my previous claims. First I was told they can't pick up anything and then was referred to Nikkel brokers who also said that they didnt have any information regarding any claims and that I had to call Novation group again. After going back and forth with no luck I finally got assisted by Nonhlanhla Shoba who was of no help at all. I've been in the insurance industry for over 11 years and from my experience I have never dealt with anyone who shows no regard to assist a previous client with a claims letter. I told Nonhlanhla Shoba that the claim dates were incorrect and it has to be rectified she insisted that it was what she got from the insurer but had the most disgusting attitude. I told her that my claim was submitted August 2019 and my vehicle was repaired and delivered on 30 August 2019. However she gave me claim dates of October 2019 and March 2020 but I cancelled the policy in January 2020. She says she went out of her way for me to get the claim information etc. And that I should rather call Nikkel brokers again and speak to them. If a client was previously insured with you ,surely you should have their claims history on record. This woman is very unprofessional and her service stinks .
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Simone F
1 reviews | Active since Jan 2020
10 Nov 2020, 07:17
Absolotuely disgusting service
I was previously insured with Novation group and tried to get a letter confirming my previous claims. First I was told they can't pick up anything and then was referred to Nikkel brokers who also said that they didnt have any information regarding any claims and that I had to call Novation group again. After going back and forth with no luck I finally got assisted by Nonhlanhla Shoba who was of no help at all. I've been in the insurance industry for over 11 years and from my experience I have never dealt with anyone who shows no regard to assist a previous client with a claims letter. I told Nonhlanhla Shoba that the claim dates were incorrect and it has to be rectified she insisted that it was what she got from the insurer but had the most disgusting attitude. I told her that my claim was submitted August 2019 and my vehicle was repaired and delivered on 30 August 2019. However she gave me claim dates of October 2019 and March 2020 but I cancelled the policy in January 2020. She says she went out of her way for me to get the claim information etc. And that I should rather call Nikkel brokers again and speak to them. If a client was previously insured with you ,surely you should have their claims history on record. This woman is very unprofessional and her service stinks .
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Replies (0)CS
Cheree S
1 reviews | Active since Jan 2020
3 May 2020, 12:45
THIS COMPANY IS A DISSAPOINTMENT
VERY VERY BAD UNPROFESSIONAL SERVICE every month i need to beg and plead for them to debit our insurance money from our accounts so we can have the peace of mind that the insurance has been paid...every month i ask to force debit this money. And when i ask the consultant in this matter i do not get a reply
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Cheree S
1 reviews | Active since Jan 2020
3 May 2020, 12:45
THIS COMPANY IS A DISSAPOINTMENT
VERY VERY BAD UNPROFESSIONAL SERVICE every month i need to beg and plead for them to debit our insurance money from our accounts so we can have the peace of mind that the insurance has been paid...every month i ask to force debit this money. And when i ask the consultant in this matter i do not get a reply
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KS
Kayla S
1 reviews | Active since Jan 2020
30 Jan 2020, 11:19
INSURANCE NIGHTMARE - NO URGENCY - UNPROFESSIONAL - HORRIBLE
I submitted a claim 23-12-2019 (no write off/ no third party/ quote was +-R14000) Carla from Novation advised me that because of the holidays repairers are closed and assessors are on leave I understood. On 20-01-2020 I sent an email following up as I figured it's more than enough time for them to follow procedures and because no one was getting back to me. Carla called me I missed her call she sent an email asking what time I advised 3:30 she can give me a call she failed to do so. I was told she sent my docs to the incorrect insurance house I had to fix the car urgently as it was becoming a hazard and I was in the process of selling the car and getting a new one. I spoke to them I advised that it's been 18 business days surely damages should've been assessed by now etc. I requested a CIL as I was not prepared to wait for a repairer to give me a booking date and keep my car for another 2-3 weeks. Marius the manager at Novation has been useless he responds and calls back when he sees fit. He called me last week stating they'll be proceeding with my claim however no settlement letter or any solid confirmation, gave him till Monday as he requested and still nothing. Proceeds by telling me he has meetings in the mornings and will give me feedback in the afternoon clearly my claim hasn't been prioritized after they made the error on their side. Anchor underwriting have told me they have to send an assessor out when I've already fixed and sold the vehicle I have the new vehicle on cover with them as well. He doesn't want me to remove the vehicle from cover as yet probably to collect another premium. I've sent my paid invoice/receipts through and now they wanna send an assessor out to assess damages after I mentioned to them multiple times that the vehicle is already gone and that I my new vehicle. Damages on old vehicle was simply draining oil remove old and refit new parts no paint/blending or extreme damage/mechanical repairs. I've taken a financial dip and I'm still waiting for some sort of feedback. It's the first time I've claimed for this vehicle since I bought it in 2015 however still no feedback, same thing with the windscreen claim. It has now been 26 working days in total. I'm out of patience!!!
Helpful (0)
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Kayla S
1 reviews | Active since Jan 2020
30 Jan 2020, 11:19
INSURANCE NIGHTMARE - NO URGENCY - UNPROFESSIONAL - HORRIBLE
I submitted a claim 23-12-2019 (no write off/ no third party/ quote was +-R14000) Carla from Novation advised me that because of the holidays repairers are closed and assessors are on leave I understood. On 20-01-2020 I sent an email following up as I figured it's more than enough time for them to follow procedures and because no one was getting back to me. Carla called me I missed her call she sent an email asking what time I advised 3:30 she can give me a call she failed to do so. I was told she sent my docs to the incorrect insurance house I had to fix the car urgently as it was becoming a hazard and I was in the process of selling the car and getting a new one. I spoke to them I advised that it's been 18 business days surely damages should've been assessed by now etc. I requested a CIL as I was not prepared to wait for a repairer to give me a booking date and keep my car for another 2-3 weeks. Marius the manager at Novation has been useless he responds and calls back when he sees fit. He called me last week stating they'll be proceeding with my claim however no settlement letter or any solid confirmation, gave him till Monday as he requested and still nothing. Proceeds by telling me he has meetings in the mornings and will give me feedback in the afternoon clearly my claim hasn't been prioritized after they made the error on their side. Anchor underwriting have told me they have to send an assessor out when I've already fixed and sold the vehicle I have the new vehicle on cover with them as well. He doesn't want me to remove the vehicle from cover as yet probably to collect another premium. I've sent my paid invoice/receipts through and now they wanna send an assessor out to assess damages after I mentioned to them multiple times that the vehicle is already gone and that I my new vehicle. Damages on old vehicle was simply draining oil remove old and refit new parts no paint/blending or extreme damage/mechanical repairs. I've taken a financial dip and I'm still waiting for some sort of feedback. It's the first time I've claimed for this vehicle since I bought it in 2015 however still no feedback, same thing with the windscreen claim. It has now been 26 working days in total. I'm out of patience!!!
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Otsile S
1 reviews | Active since Jan 2020
14 Nov 2019, 11:55
Impressed/ Compliments
Since changing my Comprehensive insurance to Novation Financial Services I must say the experience is uplifting. Nonhlanhla Shoba and team have been awsome, my claim process after my car was broken into was seamless from the time a registrte my claim untill the car was fixed. No hassel with Novation.....Hope that this new found relationship will prosper moving forward.
Helpful (0)
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Otsile S
1 reviews | Active since Jan 2020
14 Nov 2019, 11:55
Impressed/ Compliments
Since changing my Comprehensive insurance to Novation Financial Services I must say the experience is uplifting. Nonhlanhla Shoba and team have been awsome, my claim process after my car was broken into was seamless from the time a registrte my claim untill the car was fixed. No hassel with Novation.....Hope that this new found relationship will prosper moving forward.
0
Replies (0)