SR
Sidney R
Active since Feb 2011
7
Reviews
0
Industries
Reviews
7 reviews12 months ago
Poor customer service!
On Sunday 20/04/25 I decided to buy my kids some pizza from Roman's pizza via Uber eats. Come delivery time the driver went to the wrong address that was picked up by the apps location, however I had put it in the notes, the correct address. I then received a miscall from the driver, which i responded on the app's message system, told him the right place, which is the next street from where he was. he responded by saying "OK, I got it", we waited for about 5mins but nothing. Only for a message wit a picture of a pizza box from the app saying the driver had delivered and we have 30 mins to collect. This at the wrong address, I then tried to call him to find out where did he leave the food exactly, he didn't answer, I tried a few more times and his phone was off. At this point it was around 19:40, the shop was answering calls. I then lodged a complain on the app, I got the automated response (fair enough). The following day, I received a message saying that my complain doesn't qualify for a refund as the driver tried to make contact with me and was at my address for the required 9mins. I tried to escalate this but it gave me the same message (automated this time). Here are my issues: 1. The Company Uber has access the chat that myself and the driver had during the 9 minutes, which prove that I had contacted him and he was informed that he was at the wrong place, before the 9 minutes had lapsed. 2.They are ignoring the fact that their driver ignored the delivery notes, went to the wrong address and when I corrected him, he acknowledged me but continued waiting at the wrong address, until the time ran out. I didn't mind going to fetch my food at the store. But I have no idea what happened to the pizza I bought for R198.90. And Uber expects me to accept that my money gone just like that, this wouldn't have happened if this was a cash payment, Uber and their their driver are taking advantage of that.
0 replies
34 months ago
Super service
I have been with Novation for a while now and I had only claimed for windscreen replacement (no access, I might add😊). In April I was in a car accident and My oh my the service was so quick from my insurance, a lady by the name of Nonhlanhla Shoba *Superstar*. Everything went smoothly...even when the panel beaters were struggling to get parts and taking long, she again intervened and kept me informed. I highly recommend Novation, premiums are reasonable and service is super. Oh...my plan didn't have access...That was icing on the cake.
0 replies
34 months ago
Horrible service
Last night we decided to have supper at McDonald's Southgate (the big one outside the mall). At first only the kids burgers and foldover was brought and they forgot my burger. I had to go to the till to ask for it...no problem, it was a busy evening. My issue is that when the lady brought my burger, she didn't even offer an apology for the inconvenience caused, she just called out "Spicy Mcfeast" handed it to me and went on with her business. When my wife ate her foldover, it was dry, with just lattice and patties. When she addressed this with the same lady, she inspected it and requested another one which took a while, by the time it was ready, the kids and I were done eating. AGAIN there was no apology offered. ( I NOT talking about freebies) Just a sincere "Sorry for the inconvenience", an explanation. The lady didn't have a nametag but she is a bit older, lightskin, and short hair, the way the other staff members addressed her, I'm guessing she is the manager.
0 replies
37 months ago
Confirmation Message...
Confirmation Message *Business Name:* Budget Insurance *Review:* Even though I didn't get the cheaper premium I was looking for, the agent I was talking to Hushen Singh was professional and yet very relatable.
53 replies
51 months ago
Listed for a service, that wasn't provided
I recently (end of October 2022) moved to a new complex and had a Vodacom month to month fiber contract ( the initial 12 month contract had ended). After my move, I called my Vodacom and spoke to a lady by the name Ntswaki who told me I had to apply for a relocation. Fine...however she struggled to find my address, I told her my unit was fiber ready and that I had checked the Vodacom fiber map which showed I had Vodacom coverage. She asked me to send her, a screenshot of the map and said she would escalate it. I later followed up and got hold of a gentleman who also had trouble finding my address. He told me that he would put a cancellation which would take 30 days, I objected to this as it wasn't my fault that Vodacom staff were failing to find my address, when I could easily find it. He said he would make the cancellation to be for end of October. On 3 November I got a call from 0821904 number, this lady was calling to TELL me that, the cancellation would be for end of November and that I would be charged for November, again I objected to being punished for their staff's incompetence. She then asked for my lease agreement so she double check address. I sent this together with a screenshot of Location. After 3 days I again followed up on the progress, I was told my case was allocated to Zanele or Zamane, and that only that person could attend to it now. The person I spoke to escalated as promised. I then received the email bellow: "Dear Sidney We have received your cancellation request. The request is loaded for the 30-11-2021 . Please note that we require a calendar month notice as per our Terms and Conditions : https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre You will receive confirmation as soon as it has been successfully completed. Kind Regards Zam" My response: Good day I was asked to send my Lease agreement, So that you can confirm if there really is no fiber coverage (which there is). You have not given me feedback on this. The cancellation was only applicable if you confirm that Vodacom can not relocate me." The was no response this. My issue is that Vodacom opted for a result that ends up with them not providing a service, without a valid reason and charging for it and even go as far as to list me. I have sent a similar email to their debt collectors with no response.
212 replies
53 months ago
Can I please be your customer...please
I placed an order with Telkom fibre last month, after moving into a Fibre ready complex. At first my online order could not be processed because my address could not be verified, this meant I had to go to the store to make my application. I had to visit various stores as they were offline. Finally I made my application at The Glen. After a 2 week, I was told my application was with the technicians (24 November) . After another week (2 December)I called 10210 again was told my application was address was only confirmed the previous day, a technician would contact me. Today 9 December, I called again since the app(good app but fails a lot of the time) stated that my order was still "pending/checking stock in the warehouse". The consulted I spoke to told me that, the notes say "order canceled due to no infrastructure". Now these are my issues: *1*The flat is fibre ready, also I only saw this deal, after I checked coverage on your website and at it checked at the Southgate branch. *2*You had people promoting your fibre deal at this same complex. For you to say there is no infrastructure. *3* Let's say there's no infrastructure, why wait for me to call you again, to tell me that "I should look for another provider" like the consultant stated, when I asked her for a way forward.
0 replies
108 months ago
Numbers blockers because telkom didn't debit.
<p>Today my numbers were blocked, I called telkom mobile to find out why. I spoke to Siqobile, who kept on repeating that i must deposit the money at the bank (she was not rude). I had to drag the reason why my numbers are blocked out of her. When I asked when are my contracts are expiring, I was made to hold for than 15 minutes( I have called the call center before this was new). I asked to speak to a supervisor, was told he/she was unavailable and I should leave my number. This was at 2pm, over two hours later and no call, my two numbers still blocked and response time is 72 hours. I changed my account details with Telkom, its not my fault they didn't debit. Why am I being punished.</p>
168 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)