BC
Barry C
Active since Feb 2017
10
Reviews
0
Industries
Reviews
10 reviews35 months ago
Terrible communication and empty promises
I bought a grey-imported Apple Homepod Mini in January 2022. The product was faulty and I handed it in to Apple for repairs as Apple indicated to me I could do so even though I did not buy it from them. I did so as this seemed quicker. Apple however informed me that they could not repair it in SA as it was a grey import and it needed to be returned to the store where I bought it. By this time the warranty had expired but we handed the product in to the HiFi-Corporation Nelspruit store with a letter from Apple stating that they would repair it as it was handed in before the warrahad expired, just not in South Africa. By early May I had not heard anything back from HiFi-Corporation and I enquired for a progress update upon which they called me to inform me that they cannot repair it due to it being out-of-warranty. I then argued the point that Apple will actually repair it and the person agreed to try again and get back to me. When I enquired for another progress update by end May I received an email from them stating that my “complaint” is now closed due to the product being out of warranty. Zero deliverance on the promise of getting back to me. Even though I believe I have a case to be handled as an exception, the worst is that I have been without this product for over six months now of which HiFi-Corporation did not communicate with me whatsoever unless I prompted them for a response. Unacceptable - they will unfortunately lose me as a customer.
0 replies
75 months ago
MTN charges extra and not able to fix the issue
I have been struggling since December 2019 to fix an issue with my account. I am being billed for R350 per month in excess of what my contract stipulates and they are simply not able to solve this issue despite three long telephone conversations and many useless emails.
0 replies
77 months ago
Great reliable internet service provider
Great, affordable service and fairly reliable internet. I applaud SADV for having backup generators to connect us with the rest of the world while most telecommunications companies can't during load shedding. Keep up the good work.
61 replies
99 months ago
MTN not delivering on promises (again)
On 26 January 2018 I reported fraud on my account. I have since not been able to upgrade. I was told that it would take approximately 21 days to reverse the fraudulent upgrade. I am really frustrated by the fact that I am penalized for something I didn’t do and when the due diligence was not done on MTN’s side.
210 replies
100 months ago
Poor customer service
I took out a contract with MTN in 2016. I have never had a phone stolen until mid-2015 and never had insurance on a phone. When I took out this contract I specifically requested insurance with this phone because I had to learn the hard way that today's phones are expensive enough to warrant insurance... I was made to believe that the fee I was quoted included MTN's internal insurance. When I took my phone to MTN in November 2017 to request repair to water damage, I was told that there was no insurance on my contract. I went back home, digged out my contract which clearly shows that I did request insurance and there is even some insurance policy documents attached to my contract. I sent an email to MTN's customer service on 12 December 2017 and have not received any communication back. I also notified the branch where I took out the contract and the lady there said that they have requested my contract. I have since had feedback from her and she told me that they cannot find my contract. I also went to the store where the person I took the contract out from now works to ask for their assistance (since it is his signature and negligence that has lead up to this), with promises to get back to me, which obviously also did not happen... I have had several sales representatives calling me to upgrade my phone and I have explained to all of them that I am not taking out a new contract until my current contract's insurance is sorted out, to which all of them just respond with an "oh ok" attitude. It is extremely disappointing to be the kind of client to which MTN wants to sell something but when there is a problem no one takes the responsibility and time to try and assist (except for the one lady who has assisted to some extent).
210 replies
102 months ago
Not Delivering on Promises and Poor Service
On 28 October 2017 I visited the iStore in Illanga Mall, Nelspruit to inquire if new stock of the iPhone 8 Plus had arrived, to which the employee indicated that they did not have stock, but that it should arrive within a week or two. He took down my details and promised to contact me once it arrives. On 9 November I called the store (after many attempts where the phones are not answered) to inquire about the stock, and found out that the stock did arrive. I went to the store, gave all my documents and details to apply for a contract. I was told that it takes 2-24 hours for me to be vetted and I would be contacted once they hear from MTN. I contacted the store again on 10 November to enquire about the progress and also gave an alternative contact number. It is now more than 7 days later and I have not been contacted. I called earlier this afternoon and was promised that the store manager would contact me shortly - another empty promise...
0 replies
102 months ago
Poor Service and Empty Promises from ABSA Insurance and Vuka Vusi Trading CC
I lodged a claim for a damaged roof after a storm in Nelspruit on 9 October. I received an SMS that a contractor (Vuka Vusi Trading CC) from Witbank (more than 200 km away) have been appointed. Vuka Vusi came to inspect the property on 11 October after which I received an SMS on 13 October to confirm the appointment (which was two days ago at that stage). The problem is that it has now been five weeks without any form of contact from ABSA Insurance or Vuka Vusi Trading. I have in the meantime contacted ABSA Insurance twice to find out how much progress there has been. I raised my concern with a contractor from so far away. In my last conversation on 9 November with a consultant it emerged that Vuka Vusi Trading had not even submitted a quotation yet. I was promised that I would be contacted that same day to confirm the contractor after Vuka Vusi was given a final deadline to submit a quotation. I have not had a single SMS, email or phone call from ABSA Insurance or Vuka Vusi Trading since 13 October. The roof remains damaged and with every rain event water streams into the house.
122 replies
106 months ago
Great internet
<p>Bulldog Broadband in Nelspruit has great, personal service. The internet connectivity was mostly acceptable but as can be expected with any ISP there were times with slow speed. Overall 4/5 for service and internet reliability. Well done guys!</p>
0 replies
106 months ago
No service
<p>On 28 June 2017 I reported a faulty telephone and ADSL line at our office. I have received several text messages from Telkom on updates (the last one on 10 July) giving updates about how they understand my frustration and that they are working on the problem. It has however been three weeks since their last communication and more than a month since we reported the issue. This is unacceptable for a business line! How can one work like this!?</p>
196 replies
111 months ago
Fault resolving service poor
<p>On 27 January 2017 I logged a fault for a faulty business telephone line. I received a reference number and various SMS messages saying "Progress level is at 25%, 50%, 75%, 90% of being resolved". Eventually, on 15 Feb 2017 I received an SMS indicating that the problem has been resolved, while the problem has not been resolved. I did not receive any form of communication, asking if the problem was in fact resolved.</p> <p> </p> <p>On 27 Feb 2017, I called to make Telkom aware of this mistake, after being cut off and calling the second time, the technician indicated that he had to log this as a new fault and that I will have to wait for the whole process to be repeated again before the landline can be restored.</p> <p> </p> <p>I find it unacceptable that it apparently takes more than two weeks to restore a business telephone line, that there is no personal communication during the process and no follow-up after a so-called restore, and that there is no attempt to prioritise a case like this.</p> <p> </p> <p>One would expect better from a company which is apparently in the communications business...</p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (20%)
3 Star
1 (10%)
2 Star
4 (40%)
1 Star
3 (30%)